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Technical Consultant

Remote - US ; Santa Clara, California, United States

This is a hands-on solutions delivery role with a strong emphasis on technical implementation skills, responsible for ensuring the successful onboarding of customers onto the Ushur platform. The Professional Services team at Ushur acts as a bridge between customers and the sales, product, and engineering teams to support successful customer onboarding, expansion, and renewal.

As an Ushur Technical Consultant, you will be responsible for supporting implementations and helping customers maximize the value of the Ushur platform. This includes scoping, designing, and deploying end-user and customer automation journeys using state-of-the-art artificial intelligence and data science–based solutions.

A Technical Consultant sits at the core of the Solutions Delivery team, leading discovery sessions with customer champions, capturing technical requirements, and formalizing solutions that align with defined success criteria to ensure successful, on-time delivery. There is a preference to have this role at our Headquarters office in Santa Clara, CA. Remote candidates will be considered.

What You'll Do

    • Design, build, and orchestrate complex no-code workflows that map customer business use cases to scalable, production-ready solutions using industry best practices
    • Own customer implementations end-to-end from discovery through production go-live, acting as the technical delivery lead accountable for scope, timelines, risks, and quality
    • Develop clear solution and technical documentation, including architecture diagrams, data flows, and business process flows, and effectively communicate to technical  and non-technical stakeholders
    • Utilize your outstanding technical consulting skills to implement software solutions that address the disparate needs of businesses
    • Engage with Technical Success Managers and Account Executives to support solution scoping, effort estimation, and implementation planning
    • Lead and drive scope definition, requirements analysis, functional and technical design, application configuration, unit testing, UAT and production deployments
    • Provide hands-on technical implementation and support across multiple concurrent customer engagements
    • Participate in customer-facing activities including discovery sessions, requirements workshops, solution walkthroughs, and demos
    • Share knowledge, reusable patterns, and best practices with peers to improve team effectiveness and delivery consistency
    • Identify, document, and track product gaps, risks, and issues using Jira and collaborate with Product and Engineering teams as needed
    • Complete weekly time tracking and timesheet submissions in accordance with Professional Services processes
    • Allocate time to client-facing meetings including demos, requirements gathering etc.

What You Bring

    • Bachelor's or Master's degree in Computer Science and or Engineering.
    • 4+ years of experience in a technical consulting role or mid-to-large SaaS enterprise solutions company or similar experience
    • Experience working with cloud-based platforms and services, preferably Amazon AWS or equivalent
    • Strong experience working with APIs, scripting, and data transformations; familiarity with JavaScript and/or Python strongly preferred
    • Proven ability to operate effectively in a fast-paced, startup environment with changing priorities and a strong bias toward problem-solving and execution
    • Customer-first mindset with demonstrated experience delivering solutions aligned to business outcomes
    • Strong verbal, written, and presentation skills, with the ability to communicate complex technical concepts to non-technical stakeholders
    • Passion for technology and being a part of a fast-growing SaaS startup where we move quickly and wear many hats
    • Experience delivering customer-facing implementations using Agile or hybrid delivery methodologies
    • Strong knowledge of software testing and debugging tools,  platforms/frameworks and associated solutioning approaches in enterprise implementations.
    • Strong analytical and problem-solving skills, with the ability to evaluate trade-offs and design pragmatic solutions leveraging automation and AI where appropriate.
    • Strong interpersonal skills and the ability to collaborate effectively with cross-functional teams across Product, Engineering, Sales, and Customer Success
    • Familiarity with conversational AI, intelligent automation, or AI-driven customer engagement platforms is a plus.
The pay range for this position is $110,000- $120,000 plus bonus and equity. However, base pay offered may vary depending on skills, experience, job-related knowledge and location.
 
Why Join Us?
Thriving Company Culture. At Ushur, we foster a values-driven culture that prioritizes respect, inclusion, and collaboration. We empower every individual to thrive, contribute innovative ideas, and make a meaningful impact in a supportive and dynamic environment.
 
Bring Your Whole Self to Work. We celebrate diversity and believe that innovative ideas thrive in an inclusive environment where every team member is valued. As a dynamic start-up, we recognize that every individual makes a significant impact.
 
Rest and Recharge. Take advantage of unlimited PTO, paid holidays (10 holidays + full week off at the end of December), and more to prioritize your well-being and maintain balance.
 
Comprehensive Health Benefits. We’ve got you covered with health, dental, and vision plans tailored to meet the needs of you and your loved ones, plus additional offerings like life insurance, accident coverage, and more.
 
Invest in Your Future. We provide a 401(k) plan to support your retirement savings and stock options to give you a stake in our company’s success and growth.
 
Embrace Growth. One of our core values is Growth Mindset – we believe in lifelong learning. We offer opportunities to support your development, including assistance with certifications and continuing education related to your role at Ushur.
 
Flexible Work Options. We understand the importance of flexibility. For employees based near our HQ, we offer a hybrid work model that balances collaboration and autonomy. Fully remote roles are available for employees located outside of the HQ area, ensuring everyone can thrive in an environment that works best for them.

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