Back to jobs
New

Senior Solution Architect

Remote - US
 
The Professional Services team at Ushur works as a bridge between customers, sales, product and engineering teams to ensure the successful sale, onboarding, expansion and renewal of our customers. In the role of Senior Solution Architect, you will drive quality and scalable solution designs for our customer implementations. You will require a strong understanding of common business challenges related to customer engagement, use of AI/ML, and customer experience automation in our go to market industries of insurance, healthcare, and financial services. You will be part of the growing team and collaborative environment where your opinion and ideas matter.

What You'll Do

    • Create and build complex Workflows using industry best practices
    • Write solution and technical documentation including ERDs, data flow diagrams, and business process flows
    • Establish and promote best practices across consulting and sales engineering teams to drive technical excellence and solution consistency
    • Utilize your outstanding technical consulting skills to implement software solutions
    • Lead and drive scope definition, requirements analysis, functional and technical design, application build, product configuration, unit testing, UAT and production deployment
    • Provide technical oversight on multiple customer engagements and ensure solutions meet standards
    • Provide support and technical implementation on multiple projects at multiple clients
    • Quarterback tactical teams to proactively ensure smooth deployment of features at scale
    • Act as a Subject Matter Expert by proactively addressing ad hoc inquiries and delivering technical content to support organizational needs
    • Understand Customer business requirements and design scalable end-to-end solutions to satisfy them
    • Lead both in person and remote sessions with key client stakeholders from business or technical audiences
    • Supporting product development, bugs using Asana and Jira

What You Bring

    • Bachelor's degree in Computer Science or equivalent experience
    • 10+  years of experience designing technical solutions for cloud applications
    • Experience in software development
    • Experience Architecting end-to-end technical solutions that balance customer needs, scalability, security, and operational excellence
    • Proficient in Python, HTML, CSS, MJML, and Javascript
    • Hands on experience in developing, integrating, Unit Testing and documenting REST APIs using tools like Postman, and Playwright
    • Diligent in Agile delivery
    • Strong knowledge of software platforms/frameworks and associated solutioning approaches such as Salesforce.com, Netsuite, and MS Dynamics 365
    • Extensive experience with Contact Center technologies, including the design and deployment of scalable customer support solutions
    • In-depth knowledge of Customer Data Platforms (CDPs) and their integration within marketing ecosystems
    • Proficiency in Data Warehousing concepts and the utilization of Analytics tools to derive actionable insights
    • Demonstrated ability to architect solutions that align with business objectives and enhance the overall customer journey
    • Strong understanding of data governance and compliance considerations in marketing contexts
    • Hands-on experience with technologies enabling omnichannel communications, such as SMS gateways, VoIP systems, chatbot frameworks, and social media integration tools
    • Experience designing AI/ML-enabled customer experiences such as personalization engines, chatbots, or predictive analytics solutions
    • Strong understanding of various machine learning model types, including supervised, unsupervised, reinforcement learning, and deep learning models (e.g., CNNs, RNNs, transformers)
    • Familiarity with model training pipelines, evaluation metrics, and lifecycle management
    • Deep understanding of cloud-native solution design principles, including high availability, scalability, and security best practices
    • AWS Certified Solutions Architect – Associate certification or equivalent (e.g., Azure Solutions Architect Expert, Google Cloud Associate Cloud Engineer) required
    • Solid organizational skills, including attention to detail and multi-tasking
    • Excellent interpersonal skills to effectively communicate with cross-functional teams, technical and non-technical personnel.
    • Strong problem solving and negotiation skills
    • Startup DNA is a must: willing and able to do "whatever it takes" with motivation to find solutions rather than admire the challenge
    • Customer-first behavior
    • Strong verbal, written, and presentation skills
    • Passion for technology and being a part of a fast-growing SaaS startup where we move quickly and wear many hats
    • Flexible approach, able to operate effectively with uncertainty and change
    • Driven, self-motivated, enthusiastic and with a “can do” attitude
    • 50-75% travel required
$150,000 - $175,000 a year
The pay range for this position is $150,000- $175,000 plus bonus and equity. However, base pay offered may vary depending on skills, experience, job-related knowledge and location.
 
Why Join Us?
Thriving Company Culture. At Ushur, we foster a values-driven culture that prioritizes respect, inclusion, and collaboration. We empower every individual to thrive, contribute innovative ideas, and make a meaningful impact in a supportive and dynamic environment.
 
Bring Your Whole Self to Work. We celebrate diversity and believe that innovative ideas thrive in an inclusive environment where every team member is valued. As a dynamic start-up, we recognize that every individual makes a significant impact.
 
Rest and Recharge. Take advantage of unlimited PTO, wellness days (10 per year), paid holidays (10 holidays + full week off at the end of December), and more to prioritize your well-being and maintain balance.
 
Comprehensive Health Benefits. We’ve got you covered with health, dental, and vision plans tailored to meet the needs of you and your loved ones, plus additional offerings like life insurance, accident coverage, and more.
 
Invest in Your Future. We provide a 401(k) plan to support your retirement savings and stock options to give you a stake in our company’s success and growth.
 
Embrace Growth. One of our core values is Growth Mindset – we believe in lifelong learning. We offer opportunities to support your development, including assistance with certifications and continuing education related to your role at Ushur.
 
Flexible Work Options. We understand the importance of flexibility. For employees based near our HQ, we offer a hybrid work model that balances collaboration and autonomy. Fully remote roles are available for employees located outside of the HQ area, ensuring everyone can thrive in an environment that works best for them.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Ushur’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.