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Customer Growth Operations Manager

Remote - US

Ushur delivers the world’s first Customer Experience Automation™ platform purpose-built for regulated industries. Designed to enable seamless self-service, Ushur infuses intelligence into digital experiences to create more delightful and impactful customer interactions. Backed by robust compliance-ready infrastructure and enterprise-grade guardrails, Ushur powers vertical AI Agents tailored for healthcare, financial services, and insurance. With rapid, codeless deployment and flexible capabilities for both IT and business teams, enterprises can transform customer and employee journeys at scale—achieving faster time-to-value and better outcomes.

Role Introduction 

The Customer Growth team at Ushur is responsible for driving adoption and value realization for Ushur customers. As a Customer Growth Operations Manager at Ushur, your mission will be to drive the effectiveness and efficiency of our Customer Growth teams and to turn both internal and customer data into insights to enable actionable business decisions. You will report into the Director of Customer Growth Operations and Analytics and work with them in defining metrics and tools, in implementing processes that scale, and in building a stellar customer analytics program.

What You'll Do 

Data and Metrics

  • Define and continuously improve team metrics and availability of data
  • Build internal metrics for leadership and GTM teams through dashboards and presentations 
  • Assist in measurement and management of customer satisfaction initiatives
  • Interpret data, analyze results and generate actionable insights using statistical techniques
  • Identify, analyze and interpret trends or patterns in complex data sets
  • Create polished, customer ready data visualization dashboards and reports to drive actionable business decisions
  • Acquire data from multiple data sources and maintain databases/data systems
  • Identify gaps between existing and desired metrics, implement best practices in scalable data reporting, and develop and communicate new reports to internal teams
  • Work with CSMs across multiple concurrent projects 
  • Wear the business hat and deliver solutions that fit customer needs while working across engineering and data science teams
  • Partner with data science teams to ensure data accuracy
  • Consistently detail the analysis, results and data processes, which can be reused by the team
  • Always be on the lookout to automate and improve existing data processes for quicker turnaround and high efficiency
  • Take pride & complete ownership of the data analytics built and have a passion for high quality data
  • Support in producing collateral for and delivering analytics training for both internal teams and customers

Processes and Tools

  • Manage and drive adoption of CS tools, including reporting and dashboards for key business measures and performance
  • Assist in the definition and automation of playbooks
  • Define systems and cross functional processes that drive consistency, productivity, efficiency, and visibility across the entire Customer Growth Organization
  • Organize and manage technical collateral – Use Case/POC library, solution documents, best practice documents, training materials

People 

  • Provide materials and data that help Customer Growth teams work more effectively 
  • Drive knowledge transfer across teams
  • Help foster company-wide culture of Customer Success

What You Bring 

  • 5+ years experience in analytics, operations, and/or project management 
  • Strong analytics, operational, and project management foundation 
  • Passion for data and for designing processes that scale
  • Expertise in data visualization tools and techniques
  • Ability to break down ambiguous problems into concrete, manageable components and think through optimal solutions 
  • Enjoys “getting their hands dirty” by digging into complex operations 
  • Takes high degree of ownership over their work 
  • Excellent verbal, written and presentation skills with professional presence 
  • Strong listening skills and empathy; open to input from other team members and departments 
  • Ability to lead through influence
  • Highly organized, collaborative and detail oriented
  • Passion for technology and for being a part of a fast-growing SaaS startup where we move quickly and wear many hats
  • Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Engineering)
  • Flexible approach, able to operate effectively with uncertainty and change
  • Driven, self-motivated, enthusiastic and with a “can do” attitude

The pay range for this position is $70,000- $80,000 plus bonus and equity. However, base pay offered may vary depending on skills, experience, job-related knowledge and location.

As an AI-first company, Ushur encourages all team members—across every function—to embrace the opportunities AI brings to our work and our customers. We’re building a culture where continuously deepening our understanding of AI technologies and their practical applications is part of how we grow and deliver value. Team members are expected to leverage AI tools to enhance productivity, collaboration, and customer outcomes—and to support the adoption of Ushur’s AI-powered capabilities wherever they can drive impact. The ideal candidate is curious, adaptable, and proactive in exploring how AI can transform the way we work.

Why Join Us? 

Thriving Company Culture. At Ushur, we foster a values-driven culture that prioritizes respect, inclusion, and collaboration. We empower every individual to thrive, contribute innovative ideas, and make a meaningful impact in a supportive and dynamic environment.

Bring Your Whole Self to Work. We celebrate diversity and believe that innovative ideas thrive in an inclusive environment where every team member is valued. As a dynamic start-up, we recognize that every individual makes a significant impact.

Rest and Recharge. Take advantage of unlimited PTO, paid holidays (10 holidays + full week off at the end of December), and more to prioritize your well-being and maintain balance. 

Comprehensive Health Benefits. We’ve got you covered with health, dental, and vision plans tailored to meet the needs of you and your loved ones, plus additional offerings like life insurance, accident coverage, and more.

Invest in Your Future. We provide a 401(k) plan to support your retirement savings and stock options to give you a stake in our company’s success and growth.

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