About Us

Ushur delivers the world’s first Customer Experience Automation platform built specifically for regulated industries. Purpose-built for delivering ideal self-service, Ushur infuses intelligence into digital experiences for the most delightful and impactful customer engagements. Equipped with guardrails and compliance-ready infrastructure, Ushur powers vertical AI Agents for healthcare, financial services and insurance use cases.

Designed for rapid code-less deployment with flexible, advanced capabilities for IT and business teams, enterprises can transform customer and employee journeys at scale in the fastest time to value.

About Ushur I Ushur XOS l Ushur GenA I

 

Title: Director Of Engineering - AI Labs

Experience: 12+

Location: Bangalore

Work Mode: Hybrid

About the Role

As Director of Engineering at Ushur, you will lead the development of our Language Intelligence, Conversational Automation, and Document Intelligence frameworks, bringing cutting-edge LLM-driven capabilities into the core of our CXA platform. This is a hands-on leadership role where you’ll architect scalable AI systems, operationalize machine learning at enterprise scale, and guide a high-performing team to transform customer experience automation through intelligent, context-aware solutions.

Responsibilities 

• Manage and grow a team building agentic AI solutions, including sophisticated AI agents and their integration with enterprise production systems.
• Provide technical direction and strategic leadership in the design, development, and deployment of AI applications using LLMs, agentic frameworks, and related technologies.
• Oversee development of retrieval and generation algorithms for enterprise data (text, code, and images) to support advanced AI use cases.
• Partner closely with engineering, research, and product teams to deliver LLM-powered solutions for engineering assistants and multi-turn, multi-modal dialogue systems.
• Ensure high technical standards and drive operational excellence across AI application development efforts.
• Stay informed on the latest advancements in ML/AI and ensure your team adopts the most effective techniques and tools.
• Foster a collaborative, inclusive, and high-performance team culture while mentoring team members and supporting their career growth.

 

Qualifications 

• Bachelor’s or Master’s, or PhD degree in Electrical Engineering, Computer Science/Engineering, or a related discipline (or equivalent experience). 
• Familiarity with and enthusiasm for using AI tools to enhance efficiency and innovation.  
• 12+ overall years of industry experience with 5+ years in technical leadership or managing software/AI teams.
• Proven experience managing teams building ML/AI systems, including fine-tuning LLMs, multi-agent frameworks, RAG pipelines, and vector databases.
• Strong technical foundation in software engineering, particularly Python, data structures, and system design.
• Leadership experience, mentoring, and coaching skills for creating high performing teams.
• Demonstrated success in leading cross-functional teams and delivering production-grade AI applications.
• A proactive, hands-on leader who can balance strategic thinking with technical depth and execution.

 

Why Join Us?

Thriving Company Culture
At Ushur, we foster a values-driven culture that prioritizes respect, inclusion, and collaboration. We empower every individual to thrive, contribute innovative ideas, and make a meaningful impact in a supportive and dynamic environment.

Bring Your Whole Self to Work.
We celebrate diversity and believe that innovative ideas thrive in an inclusive environment where every team member is valued. As a dynamic start-up, we recognize that every individual makes a significant impact.

Rest and Recharge.
We encourage work-life balance with 20 days of flexible paid time off annually. Your well-being matters, and we make space for it.

Comprehensive Health Benefits.
Your health is a priority. We provide preventive health check-ups, medical insurance coverage for employees and their dependents, wellness sessions, and expert-led health talks at the office.

Invest in Your Future.
We offer competitive compensation and stock options to give you a stake in Ushur’s success. You’ll grow with us while contributing meaningfully to our journey.

Embrace Growth.
Growth Mindset is one of our core values – we believe in lifelong learning. Employees are encouraged to explore certification courses and professional development, with reimbursement opportunities. You’ll also have access to the Ushur Community’s vast learning resources.

Flexible Work Options.
We recognize the need for flexibility. Depending on your role and location, we offer an in-office or hybrid work model that supports both collaboration and personal well-being.