Technical Consultant

Job Description
Ushur delivers the world’s first Customer Experience Automation platform built specifically for regulated industries. Purpose-built for delivering ideal self-service, Ushur infuses intelligence into digital experiences for the most delightful and impactful customer engagements. Equipped with guardrails and compliance-ready infrastructure, Ushur powers vertical AI Agents for healthcare, financial services and insurance use cases.
Designed for rapid code-less deployment with flexible, advanced capabilities for IT and business teams, enterprises can transform customer and employee journeys at scale in the fastest time to value.

About Ushur I Ushur XOS l Ushur GenA I

Title: Technical Consultant

Experience: 3-5 years

Location: Bangalore

Work Mode: Hybrid

About the Role

The Professional Services team at Ushur works as a bridge between customers, sales, product and engineering teams to ensure the successful sale, onboarding, expansion and renewal of our customers. In the role of Technical Consultant, you will drive quality and scalable solution designs for our customer implementations. You will require a strong understanding of common business challenges related to customer engagement, use of AI/ML, and customer experience automation in our go to market industries of insurance, healthcare, and financial services. You will be part of the growing team and collaborative environment where your opinion and ideas matter.

Responsibilities:

• Create and build complex Workflows using industry best practices
• Write solution and technical documentation including ERDs, data flow diagrams, and business process flows.
• Utilize your outstanding technical consulting skills to implement software solutions
• Lead and drive scope definition, requirements analysis, functional and technical design, application build, product configuration, unit testing, UAT and production deployment
• Provide technical oversight on multiple customer engagements and ensure solutions meet standards
• Provide support and technical implementation on multiple projects at multiple clients
• Quarterback tactical teams to proactively ensure smooth deployment of features at scale
• Work towards acting a Subject Matter Expert to the organization and proactively respond to ad hoc questions
• Understand Customer business requirements and design scalable end-to-end solutions to satisfy them.
• Create solution and technical documentation, including ERDs, data flow diagrams, and business process flows.
• Lead both in person and remote sessions with key client stakeholders from business or technical audiences.
• Supporting product development, bugs using Asana and Jira

Qualifications: 

• Bachelor's degree in Computer Science or equivalent experience.
• Familiarity with and enthusiasm for using AI tools to enhance efficiency and innovation.
• 3-5 years of experience designing technical solutions for cloud applications
• Experience in software development. Python or Java. Skilled with REST APIs and Postman tools.
• Diligent in Agile delivery.
• Strong knowledge of software platforms/frameworks and associated solutioning approaches such as Salesforce.com, Netsuite, and MS Dynamics 365.
• Familiarity with cloud services, preferably Amazon AWS
• Solid organizational skills, including attention to detail and multi-tasking.
• Excellent interpersonal skills to effectively communicate with cross-functional teams, technical and non-technical personnel.
• Strong problem solving and negotiation skills.
• Startup DNA is a must: willing and able to do "whatever it takes" with motivation to find solutions rather than admire the challenge.
• Customer-first behavior
• Strong verbal, written, and presentation skills
• Passion for technology and being a part of a fast-growing SaaS startup where we move quickly and wear many hats
• Flexible approach, able to operate effectively with uncertainty and change
• Driven, self-motivated, enthusiastic and with a “can do” attitude

Why Join Us?

• Thriving Company Culture: At Ushur, we foster a values-driven culture that prioritizes respect, inclusion, and collaboration. We empower every individual to thrive, contribute innovative ideas, and make a meaningful impact in a supportive and dynamic environment.
• Bring Your Whole Self to Work: We celebrate diversity and believe that innovative ideas thrive in an inclusive environment where every team member is valued. As a dynamic start-up, we recognize that every individual makes a significant impact.
• Rest and Recharge: We encourage work-life balance with 20 days of flexible paid time off annually. Your well-being matters, and we make space for it.
• Comprehensive Health Benefits: Your health is a priority. We provide preventive health check-ups, medical insurance coverage for employees and their dependents, wellness sessions, and expert-led health talks at the office.
• Invest in Your Future: We offer competitive compensation and stock options to give you a stake in Ushur’s success. You’ll grow with us while contributing meaningfully to our journey.
• Embrace Growth: Growth Mindset is one of our core values – we believe in lifelong learning. Employees are encouraged to explore certification courses and professional development, with reimbursement opportunities. You’ll also have access to the Ushur Community’s vast learning resources.
• Flexible Work Options: We recognize the need for flexibility. Depending on your role and location, we offer an in-office or hybrid work model that supports both collaboration and personal well-being.