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Senior Customer Success Manager

Remote

You will be joining the Customer Success team as the next Senior Customer Success Manager at UtilityAPI.  This individual will be the trusted point of contact for our utility partners. The Senior Customer Success Manager will manage the business relationship through experienced relationship-building, product knowledge, strategic planning, and execution.

What You’ll Do:

  • Ownership of the business relationship with our utility partners, who have 
  • Drive adoption and full utilization of the selected product(s) + plan through a proactive lens, advocating for the customer while facilitating adherence to best practices operating as an advocate while steering the customer to adhere to best practices.
  • Identify growth opportunities within the account; leverage customer insights for expanding our product suite’s offerings to meet market needs
  • Drive customer retention and growth while simultaneously ensuring excellent customer health
  • Conduct periodic check-ins with appropriate stakeholders and quarterly business reviews
  • Management of contract renewals
  • While this position is remote, light travel is expected to attend company gatherings and to represent UtilityAPI in established programs and customers

Your Experience:

  • 5+ years of SaaS or utility customer success experience
  • Track record leading programs and delivering on measurable business outcomes and values
  • Familiarity with best practices for driving growth, adoption, delivery, and upsells
  • Demonstrated ability to develop and maintain collaborative relationships with various stakeholders
  • Experience deriving insight from data and build actionable strategy based on analysis
  • Strong communication skills and technical aptitude
  • Genuinely enjoys partnering closely with customers to ensure complete satisfaction
  • Demonstrated ability to navigate regulatory and policy in energy
  • Keen sense for when/how to take initiative to complete work; proposes thoughtful workflows, processes, best practices
  • Excellent interpersonal and presentation skills; experience engaging audiences through a broad range of multiple modalities and in various settings

About Us:

Founded in 2014, UtilityAPI is a U.S. Department of Energy grant-supported software company on a mission to unleash the clean energy revolution by unlocking data. 

UtilityAPI’s products and solutions provide contractors and clean energy companies with digital access to customer utility data, and utilities and incentive programs with data access platforms where contractors and clean energy vendors can digitally access customer utility data.      

With UtilityAPI and access to data contractors, clean energy companies across the country are lowering customer acquisition costs, improving customer experiences, and accelerating the adoption of clean energy. 

We are also a company committed to advancing equity in the clean tech sector and building a team that looks like America. Our CEO founded the Empowering Diverse Climate Talent (EDICT) program, and our team reflects a broad range of experiences, identities, and backgrounds.

We value the insights that a diverse team can bring. We encourage applications from members of groups that have been traditionally underrepresented and underestimated in tech, including people with disabilities, non-traditional education backgrounds, and intersectional identities. 

We encourage applications from any interested candidate, even if you do not meet all the listed requirements. UtilityAPI is committed to an inclusive workplace that values non-traditional work histories.

Compensation:

The estimated annual base salary range for this role is:

$100,000 - $115,000

Benefits and Perks:

We offer excellent medical, dental and vision insurance, equity in the company, 401(k) with employer matching, home office set up stipend and unlimited PTO.

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