Partner Success Manager

Why Vacasa

We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, we’re the largest full-service vacation rental company in North America thanks to the people who give us their best every day. You’ll fit right in here if you’re curious, entrepreneurial, and thrive in a rapid-growth environment.

Position Summary

Casago is seeking a highly motivated and owner acquisition savvy Partner Success Manager to drive the success of new Casago partners. The ideal candidate will bring deep experience with the steps involved to help a franchise owner grow their business by acquiring new owners and familiarity with key Property Management Systems, particularly Streamline and/or Guesty.If you are looking for the opportunity to help scale and develop a newly created role inside of one of the fastest growing Vacation Rental Companies we want to hear from you! As a seasoned Account Manager, you enjoy getting to know your client, implementing systems, processes. You thrive on executing and measuring results and have a passion around driving results for our Partners success. Collaboration is a strength and you excel in working among cross divisional teams focused on a common goal -- clients’ success and a seamless, world class experience.

This position in 100% remote. Ability to work from home and resides in one of the followings states: AK, AL, AZ, CA, CO, DE, FL, GA, HI, ID, IL, IN, LA, MA, MD, ME, MI, MN, MO, MT, NC, NH, NJ, NM, NV, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, or WY

What you'll do

• Identify opportunities for operational process improvement across each individual franchise partner’s business
• Act as the primary Casago International point of contact and advocate for each assigned partner
• Track partner growth and performance via KPI measurements
• Ensure compliance around Casago standard operating procedures and encourage adoption of cultural standards
• Build and maintain solid relationships with suppliers and vendors and manage communication with Franchisees
• Conducting regularly scheduled L10 Meetings with franchise partners to address issues and plan next steps.
• Be able to provide in-depth guidance on tools, systems and resources provided by Casago
• Stay updated on industry trends, regulations, and best practices, and share relevant information with franchise partners to help them stay compliant and informed.
• Conduct in-person visits to franchise locations to assess performance, provide feedback, and ensure compliance with Casago’s standards and procedures
• Guide franchise partners in their development of business strategies, ensuring alignment with Casago’s overall goals and best practices.
• Provide coaching and training on standard operating procedures as supported by the operations manual
• Keep detailed and up-to-date records of interactions, performance metrics, and other relevant information for each partner franchise, ensuring that all data is logged accurately.
• Support partners' operational excellence through effective use of Property Management Systems (PMS), particularly Streamline and/or Guesty.
• Provide strategic guidance to partners, including best practices related to owner acquisition and sales.
• Analyze/teach strategies to attract new property owners into the existing portfolio.

Skills you'll need

• Exceptional account management skills and a clear view on what constitutes excellent customer service
• Exceptional project management skills. Proven ability to multitask and manage multiple moving pieces at a time while paying strict attention to detail
• Demonstrated ability in learning new software programs and identifying opportunities to maximise the platforms full potential
• 3+ years of account management and/or success management experience working with Property Management Systems (PMS)-Streamline and/or Guesty experience strongly preferred.
• Experience identifying and defining owner types and persona  and coaching on outreach strategies.
• Ability to travel up to 50%

Compensation:

• $67000 - $77000 / year. Actual pay will vary based on a candidate's skill, experience, education and/or location. 
• More benefits and company perks information below.

What you’ll get

• Health/dental/vision insurance based on hours worked
• Employer Sponsored & Voluntary Supplemental Benefits based on hours worked
• 401K retirement savings plan with immediate 100% company match on the first 6% you contribute
• Health & Dependent Care Flexible Spending Accounts based on hours worked
• Paid Flex Time Off / Vacation & Sick Time
• Employee Assistance Program (EAP)
• Employee Discounts
• Please visit our careers page to review our full benefits offerings

Vacasa is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law. Veterans are encouraged. 

Vacasa is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited.

An offer of employment for this role will be contingent upon the successful completion of a background check.

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