Project Manager (Business Solutions Lead)

Position Overview

The Project Manager (Business Solutions Lead) operates as a strategic partner within the Claims and Risk Control group, driving cross-functional initiatives and solving complex business challenges. This role functions similarly to a chief-of-staff, requiring a proactive, solutions-oriented mindset and the ability to independently lead projects that improve operational effectiveness and business outcomes.

Key Responsibilities

• Lead and execute strategic initiatives across the Claims and Risk Control group, focusing on solving business problems rather than simply tracking tasks

• Identify operational challenges, develop solutions, and drive implementation with minimal oversight

• Partner cross-functionally with internal stakeholders to align on priorities, streamline processes, and improve performance

• Quickly develop a deep understanding of the business, industry dynamics, and organizational goals

• Act as a thought partner to senior leadership, providing insights, recommendations, and execution support

• Manage multiple initiatives simultaneously, ensuring progress, accountability, and measurable outcomes

• Drive action and maintain momentum on key projects, demonstrating urgency and ownership

• Navigate ambiguity and shifting priorities while maintaining focus on high-impact results

Qualifications

• 5+ years of professional experience in project management, business operations, consulting, or a related field

• Experience within insurance, brokerage, claims, or risk control environments preferred but not required

• Demonstrated ability to solve complex problems and lead initiatives independently

• Strong executive presence with the ability to communicate effectively with senior leadership

• Highly self-motivated, action-oriented, and capable of operating without close supervision

• Proven ability to work cross-functionally and influence stakeholders at multiple levels

• Strong analytical, organizational, and decision-making skills

• Tenacious and persistent, with a track record of driving initiatives through to completion

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