Back to jobs
New

Service Logistics Analyst

Irving, TX or Santa Clara, CA
Build More Than Just a Career. Build Your Future.

At Vailexa, we’re not just hiring — we’re building thinkers, creators, and future leaders.

We believe in giving people the space to grow, the freedom to think, and the opportunity to create real impact from day one. If you’re someone who wants to learn fast, take ownership, and grow beyond limits, you’ll feel right at home here.

 

Responsibilities:

  • Provide daily on-site support at the 3PL warehouse as an operational extension of program leadership.
  • Follow up with warehouse supervisors and team leads to drive completion of open action items and same-day priorities.
  • Support implementation and monitoring of new floor processes, including inbound receiving lanes and goods receipt volume initiatives.
  • Track deliverables, owners, status, and risks, and provide clear updates to program leadership.
  • Triage operational issues and escalations, engage the appropriate resources, and confirm resolution.
  • Monitor open non-conformance cases and coordinate follow-through with warehouse, return merchandise authorization (RMA), IT, and customer-facing teams.
  • Pull and interpret warehouse and inventory data to support daily decisions, reconciliation, and exception handling.
  • Prepare weekly non-conformance reporting by customer and issue type, and flag anomalies or trends for review.
  • Manage email action items and collaborate across Planning, Logistics, RMA Support, and 3PL teams to improve returns and fulfillment workflows.

Qualifications:

  • 3 to 5 years of experience in warehouse operations, service logistics, distribution center operations, or supply chain support.
  • Hands-on experience with warehouse management systems (WMS) and enterprise resource planning (ERP) tools; SAP experience is strongly preferred.
  • Proficiency in Microsoft Excel and comfort working with operational data sets, reconciliations, and reports.
  • Strong organization and follow-through, with the ability to manage multiple open tasks and changing priorities.
  • Clear, professional written and verbal communication skills.
  • Ability to work on-site in Irving, Texas and engage directly with warehouse floor teams each day.
  • Preferred: experience with reverse logistics, RMA receiving, non-conformance handling, or a 3PL or contract warehouse supporting a large original equipment manufacturer (OEM) or technology company. 
  • Preferred: experience with operational reporting, supply chain data analysis, or warehouse process improvement.

Vailexa Technology is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law.

 

Ready to take the next step?

If you’re excited about this role and ready to grow with a team that values ambition, ideas, and impact — we’d love to hear from you.

👉 Apply now and start building your journey with Vailexa.

Apply for this job

*

indicates a required field

Resume/CV

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Vailexa ’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...