Mortgage Loan Processor

About the Company

Valon is building the AI-native operating system for regulated finance, starting with mortgage servicing.

We're a Series C company backed by a16z, transforming industries that others have written off as too complex to innovate.

Rather than build on top of broken legacy systems, we took a different approach: we built and operate our own mortgage servicing business managing $110+ billion in loans. This wasn't the end goal, it was how we deeply understood the complexity needed to build software that actually works in regulated industries.

The results speak for themselves. We've transformed mortgage servicing from a 0% margin business into 60%+ margins while dramatically improving customer experience. Major enterprise contracts are now deploying across the industry.

ValonOS is our unified platform that makes every process structured and programmable and it is perfectly positioned for the AI era. When everything flows through one system with rich data, AI agents don't just automate tasks, they continuously improve entire operations. Mortgage servicing is just the beginning of our vision to transform regulated industries and beyond.

Lending at Valon

Valon is scaling up its mortgage lending business, which aims to provide Valon homeowners the ability to access low-cost, streamlined mortgage loans and give Valon partners tools they need to retain customers. As a member of the Lending department, you will make it faster, easier, and cheaper for homeowners to get loans by reinventing the homeowner’s journey. We are looking for experienced and innovative individuals who are eager to transform the mortgage industry for the better by building our team and business.

About this Role

We are seeking a Mortgage Loan Processor to take ownership of residential mortgage loan files and fulfill the requirements necessary to advance them to closing. This person will play a key role in obtaining, reviewing, and assembling documentation, as well as preparing and submitting files. The ideal candidate has a demonstrated track record of providing exceptional customer service to both internal and external partners. The ideal candidate can also effectively communicate with borrowers to set proper customer expectations, ensure smooth closing, and resolve issues with a strong sense of urgency.

Responsibilities

• Fund 25 brokered first mortgages or 50 brokered second mortgages at a time.
• Process loans to meet purchase contract deadlines and rate-lock expiration dates.
• Review new files within 48 hours of receipt, verifying compliance documents were issued within the required time frame.
• Prioritize and monitor daily workflow to ensure all loans are being processed in a timely manner.
• Use documentation to perform functions, such as calculating verified income or verifying assets, and update internal and external software programs (e.g. Encompass) accordingly.
• Review and track all necessary documents in internal and external software programs (e.g. Encompass).
• Communicate with customers and loan officers about status updates and/or changes made to loans.
• Proactively identify and address potential loan challenges.
• Be resourceful to overcome loan challenges, rectify issues, and research red flags.
• Note and record necessary and critical changes in internal and external software programs (e.g. Encompass).
• Prepare loans for underwriting and closing.
• Clear approval and/or suspense conditions as identified by the underwriter or closer. 
• Assist with clearing of post-closing conditions to avoid financial loss.

Ideal Background

• Bachelor’s degree—or equivalent work experience.
• Thorough understanding of relevant federal rules and regulations (e.g. RESPA, TILA, ECOA, TRID, CFPB).
• Thorough understanding of the underwriting process and agency requirements.
• Previous experience with relevant technology (e.g. DU, LP, CRM).
• Strong written communication skills.

Minimum Qualifications

• 3+ years of mortgage processing or underwriting experience.
• 2+ years of experience with Encompass.
• 2+ years of vendor management experience with regard to third-party services.
• Knowledge of state lending laws and regulations.
• Experience using government sites for VA and FHA files to place orders and obtain case numbers.

Location

• On-site

Benefits

• Compensation: Competitive salary and a 401(k) plan—with a 4% annual match!
• Hours: No weekends or late nights required!
• Generous amount of paid time off: 17 days of paid time off, 5 additional paid sick days, and 11 paid company holidays!
• Health & well-being: We’ll invest in your physical and mental well-being with comprehensive, low-cost medical, dental, & vision benefits, and an EAP for additional support!
• Food & meals: In-office snacks and drinks (and Bagel Fridays)!
• Grow together: We set new employees up for success with our company-wide New Hire Orientation! Other learning and development opportunities include quarterly possibilities for promotion and annual performance reviews.
• Baby bonding time: Birthing and non-birthing parents receive 12 weeks of FULLY PAID time off to focus on their new addition(s)!