Job Application for Collateral Management Supervisor at Valon

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About the Company

Valon’s mission is to empower every homeowner. We believe the journey of home ownership starts when you get your keys, but lasts far beyond. We’re creating a world where home ownership comes with ease, security, and financial know-how. Our growing team of engineers, operators, product enthusiasts, and experienced servicing professionals are leveraging technology to fundamentally improve the homeownership experience. Through mortgage servicing—the process of paying off one’s mortgage—Valon is taking the first step in transforming the industry one homeowner, and lender, at a time.

Loan Administration at Valon

The Loan Administration team powers all of the operations required to keep Valon running smoothly. From onboarding loans to handling insurance and processing payments, the Loan Administration team ensures that homeowners continue to receive a first-class experience at Valon from behind the scenes.

About the Role

As the Collateral Management Supervisor, you will play a critical role in overseeing lien releases and collateral processes across all GSE investor loans. You’ll be responsible for ensuring accurate and timely processing, maintaining compliance with investor guidelines, and collaborating with key stakeholders, including custodians, investors, and internal teams. This role requires a detail-oriented leader who can manage complex workflows, drive process improvements, and serve as the subject matter expert (SME) on all things collateral-related.

Responsibilities

Ensure lien releases are processed timely, ensuring accuracy and compliance with state and county guidelines.
Collaborate with investors, custodians, and document custodians to resolve collateral-related issues.
Monitor and respond timely to audits, and regulatory requirements for collateral.
Partner with management, technology, and compliance team to enhance collateral management workflows.
Identify process improvement opportunities and contribute to the development of scalable solutions.
Train and mentor team members on best practices and industry standards.
Review and monitor processing of collateral files and documents, including promissory notes, mortgage/deeds of trust, assignments, and title policies, ensuring accuracy and completeness.
Ensure the team maintains and updates loan records in our internal systems to reflect accurate collateral status.
Coordinate with clients and document custodians to manage the location of physical and electronic document storage and retrieval.
Supervise team to support onboards, offboards, and repurchases by validating collateral file location, ordering files, shipping files, and completing release forms to move files to the designated custodian.
Communicate with internal teams, stakeholders, and external contacts to address document-related inquiries, obtain collateral documents needed, and provide timely updates.
Coordinate review and clearing of exceptions for the vendor related to images of the note needed to provide the letter in lieu for homeowners in original document states.
Act as point of contact for escalation to external parties for collateral and lien release activities.

Ideal Background

5+ years of mortgage servicing experience, with a strong focus on collateral management and lien updates.
Expertise in GSE investor guidelines (Fannie Mae, Freddie Mac).
Strong understanding of custodial documentation and investor requirements.
Proven experience leading or mentoring a team in a fast-paced environment.
Exceptional problem-solving skills and ability to manage complex workflows.
Proficiency in mortgage servicing systems and data management tools.
MERS experience a plus
Bachelor's Degree or equivalent experience

Minimum Qualifications

Strong attention to detail
Excellent critical thinking skills
Exceptional problem-solving skills
Ability to process a high volume of tasks
Collaboration and communication skills
Experience working with cross-functional teams to solve business problems and manage change in a fast-paced environment
High School diploma or GED

What we can offer:

Compensation: Competitive salary and 401k plan
Health & well-being: We’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits
Food & meals: in-office snacks and drinks and Bagel Fridays
Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient.
Grow together: Company-wide orientation for you to successfully onboard and other learning & development opportunities including regular review cycles that feature 360-degree feedback
Generous time off: 17 days paid time off, sick days, and 11 company holidays
Baby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully paid so you can focus your energy on your newest addition

Throughout the interview process, please remember that emails will only be from valon.com emails. We won't ever be asking for any personally identifiable information during the interview process itself. Please reach out to talent@valon.com if you have any requests to verify the authenticity of an outreach.

Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.