Foreclosure Supervisor

About the Company

Valon’s mission is to empower every homeowner. We believe the journey of home ownership starts when you get your keys, but lasts far beyond. We’re creating a world where home ownership comes with ease, security, and financial know-how. Our growing team of engineers, operators, product enthusiasts, and experienced servicing professionals are leveraging technology to fundamentally improve the homeownership experience. Through mortgage servicing—the process of paying off one’s mortgage—Valon is taking the first step in transforming the industry one homeowner, and lender, at a time.

Position Summary

The Foreclosure Supervisor provides leadership, direction, and coordination of all activities for the default functions specific to foreclosure actions in accordance with statutory compliance, regulatory compliance, investor guidelines, and company policies. This position is responsible for managing all foreclosure activities in alignment with established work rules, goals, and objectives to improve timeline efficiency, mitigate risk, and optimize attorney performance. Additionally, the Foreclosure Supervisor collaborates with internal departments, external counsel, and key stakeholders to drive process improvements, ensure adherence to state and investor requirements, and support operational efficiencies across the foreclosure pipeline.

Primary Responsibilities

• Leads and manages end-to-end foreclosure functions to ensure the foreclosure portfolio is processed in compliance with all state and federal laws, while adhering to Investor, Insurer, Agency, and company guidelines.
• Proactively monitors and stays current with pending regulatory, statutory, and investor guideline changes that could impact foreclosure processes, ensuring timely implementation of necessary updates.
• Develops, enhances, and implements accurate and timely functional reporting to track key performance indicators (KPIs), measure efficiency, and identify areas for improvement.
• Oversees day-to-day internal and external relationships, establishing and monitoring service delivery, productivity, and quality standards with attorneys, vendors, and other business partners.
• Collaborates with key stakeholders across the organization, including Compliance, Risk, Bankruptcy, Loss Mitigation, and Loan Servicing, to drive continuous quality improvement and operational efficiencies.
• Translates the organization’s strategic direction, policies, and structural requirements into actionable plans that enhance foreclosure operations and mitigate risks.
• Identifies and recommends process improvement opportunities within the department and cross-functionally to streamline workflows and minimize risk exposure.
• Prepares and delivers updates, presentations, and performance reports to Senior Leaders and key stakeholders, providing insights on foreclosure trends, regulatory changes, and operational challenges.
• Ensures strict adherence to departmental and business policies while fostering a culture of compliance and accountability.
• Prioritizes and allocates workload effectively to meet critical deadlines and ensure timely and accurate resolutions for both internal and external partners.
• Performs related duties and special projects as assigned by management to support business objectives.

Qualifications

Required:

• Experience: Minimum of 5+ years of foreclosure experience, with a strong understanding of end-to-end foreclosure processes, including judicial and non-judicial timelines.
• GSE Expertise: Direct experience working with Government-Sponsored Enterprises (GSEs), including Fannie Mae and Freddie Mac, with a thorough understanding of their foreclosure requirements.
• Technical Proficiency: Proficiency in basic computer software programs, including Windows, Microsoft Word, Excel, Outlook, and Internet applications; ability to quickly adapt to proprietary servicing platforms and workflow systems.
  
  
• Results-Driven: Proven track record of delivering measurable results by analyzing operational risks and opportunities, developing strategic action plans, and executing solutions to drive performance improvements.
• Operational Management: Demonstrated ability to collect, analyze, and interpret performance data, market research, and other relevant metrics to optimize operational efficiency and service delivery.
• Attention to Detail: High level of accuracy and adherence to strict guidelines, policies, and regulatory requirements to minimize risk exposure.
• Deadline-Driven: Ability to work effectively under pressure, manage competing priorities, and meet critical deadlines while maintaining a high level of quality and compliance.
• Independent & Self-Motivated: Capable of working autonomously while ensuring tasks are completed within prescribed guidelines, routines, and industry best practices.
• Customer Service Focus: Strong commitment to providing exemplary service to both internal and external stakeholders, fostering a positive and professional working environment.
• Communication Skills: Excellent oral and written communication skills, with the ability to convey complex information clearly and effectively to various audiences.

Minimum Qualifications

• Education: High school diploma or equivalent required; Bachelor's degree in Business, Finance, or a related field preferred.
• Experience: Minimum of 5 years of foreclosure servicing experience, with a strong understanding of foreclosure regulations, investor guidelines, and default servicing operations.
• Industry Knowledge: Working knowledge of foreclosure laws, timelines, and processes across multiple jurisdictions, including GSE (Fannie Mae/Freddie Mac), FHA, VA, and USDA guidelines.
• Technical Skills: Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and familiarity with loan servicing systems such as MSP, Black Knight, or similar platforms
• Regulatory Compliance: Understanding of federal and state foreclosure regulations, including CFPB, FDCPA, and applicable investor/insurer guidelines.
• Communication Skills: Strong verbal and written communication skills with the ability to interact effectively with internal teams, external attorneys, vendors, and senior leadership.
• Analytical & Problem-Solving Skills: Ability to assess operational challenges, analyze data, and develop solutions to improve efficiency and mitigate risk.
• Attention to Detail: High level of accuracy and compliance-driven mindset to ensure adherence to strict guidelines and regulatory requirements.
• Time Management: Ability to manage multiple priorities, meet deadlines, and adapt to changing business needs in a fast-paced environment.
• Team Collaboration: Experience working cross-functionally with stakeholders, including legal, compliance, risk, and investor relations teams.

Benefits

• Compensation: Competitive salary and 401k plan.
• Health & well-being: We invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits, an EAP for additional support.
• Grow together: Company-wide orientation for you to successfully onboard, alongside other learning and development opportunities, including regular review cycles that feature 360 degree feedback.
• Play together: Quarterly budgets for team and company outings. Use it for team swag, cooking classes or team dinners!
• Generous time off: 17 days paid time off, sick days, and 11 company holidays.