Escrow Management Specialist

About the Company

Valon is building the AI-native operating system for regulated finance, starting with mortgage servicing.

We're a Series C company backed by a16z, transforming industries that others have written off as too complex to innovate.

Rather than build on top of broken legacy systems, we took a different approach: we built and operate our own mortgage servicing business managing $110+ billion in loans. This wasn't the end goal, it was how we deeply understood the complexity needed to build software that actually works in regulated industries.

The results speak for themselves. We've transformed mortgage servicing from a 0% margin business into 60%+ margins while dramatically improving customer experience. Major enterprise contracts are now deploying across the industry.

ValonOS is our unified platform that makes every process structured and programmable and it is perfectly positioned for the AI era. When everything flows through one system with rich data, AI agents don't just automate tasks, they continuously improve entire operations. Mortgage servicing is just the beginning of our vision to transform regulated industries and beyond.

Escrow at Valon

Escrow administration manages all aspects of homeowner escrow obligations, which include Tax, PMI, Property Insurance, and accurate Escrow Analysis. We are passionate and critical thinkers who navigate multiple facets of the escrow sector of a fast-growing technology and operations-focused business line.  In addition to ensuring escrow accounts are accurate,e we also monitor the work of our outsourced vendors and remain committed to meeting all GSE requirements.

About the Role 

We are looking for an experienced mortgage servicing professional who can perform Escrow Analysis and focus on property insurance. The right candidate enjoys tackling complex problems in various process areas.

Responsibilities

• Execute and solve day-to-day operational problems to meet department and investor Service Level Agreements
• Review annual analysis for anomalies, ensure loans are analyzed accurately and timely per RESPA requirements
• Able to efficiently research tax and insurance activity 
• Handle escalated loan-level issues and provide departmental research and assistance for complex issues as needed to support client inquiries and various departments
• Process escrow refund requests
• Review and handle escrow setup and/or deletion requests
• Monitor and drive resolution for any property insurance coverage gaps and delinquent taxes in the loan portfolio
• Review control reports to ensure compliance with state, regulatory, and investor guidelines
• Ensure escalations are responded to timely and accurate manner
• Help inform product development and enhancements by synthesizing and delivering servicing process/platform feedback to senior leadership
• Handle other escrow responsibilities and projects as assigned by management
• Carriers carry out responsibilities in accordance with the organizational policies and applicable laws and regulations

Location

• In office, Monday - Friday 9 am - 6 pm

Ideal Background

• Bachelor’s degree preferred
• 1-2 years of experience at a mortgage servicing company or within an escrow function
• Freddie Mac, Fannie Mae, and Ginnie Mae servicing experience preferred

Minimum Qualifications

• Excellent critical thinking and logical reasoning abilities
• High school diploma or equivalent 
• Experience working with cross-functional teams to solve business problems and handle change management in a fast-paced environment
• Must be available to collaborate and communicate in regularly held in-person meetings
• Strong verbal and written communication skills
• Ability to work independently and in a team environment
• Adaptability to changes in the work environment

What we can offer

• Compensation: Competitive salary and a 401(k) plan—with a 4% annual match!
• Hours: No weekends or late nights required!
• Generous amount of paid time off: 17 days of paid time off, additional paid sick days, and 11 paid company holidays!
• Health & well-being: We’ll invest in your physical and mental well-being with comprehensive, low-cost medical, dental, & vision benefits—and an EAP for additional support!
• Food & meals: In-office snacks!
• Grow together: We set new employees up for success with our company-wide New Hire Orientation! Other learning and development opportunities include quarterly possibilities for promotion and annual performance reviews.
• Baby bonding time: Birthing and non-birthing parents receive 12 weeks of FULLY PAID time off to focus on their new addition(s)!