Director, Product Management (Default)

About the Company

Valon is building the AI-native operating system for regulated finance, starting with mortgage servicing.

We're a Series C company backed by a16z, transforming industries that others have written off as too complex to innovate.

Rather than build on top of broken legacy systems, we took a different approach: we built and operate our own mortgage servicing business managing $110+ billion in loans. This wasn't the end goal, it was how we deeply understood the complexity needed to build software that actually works in regulated industries.

The results speak for themselves. We've transformed mortgage servicing from a 0% margin business into 60%+ margins while dramatically improving customer experience. Major enterprise contracts are now deploying across the industry.

ValonOS is our unified platform that makes every process structured and programmable and it is perfectly positioned for the AI era. When everything flows through one system with rich data, AI agents don't just automate tasks, they continuously improve entire operations. Mortgage servicing is just the beginning of our vision to transform regulated industries and beyond.

About Valon

Valon’s mission is to empower every homeowner. We believe the journey of homeownership begins when you receive your keys—but lasts far beyond. At Valon, we’re building technology that reimagines mortgage servicing, starting with a platform that makes managing a mortgage simple, transparent, and stress-free. We’re a growing team of engineers, operators, product leaders, and servicing experts working to transform the industry one homeowner, and lender, at a time.

Product at Valon 

The Product team at Valon is focused on designing and scaling a next-generation platform that delivers an exceptional experience for homeowners while enabling operational excellence for our servicing teams. We work at the intersection of regulation, finance, and technology—balancing the need for compliance and controls with the opportunity to build delightfully simple, transparent tools for consumers.

About the Role

We’re looking for a Director of Product Management to lead the execution of Valon’s enterprise SaaS software for default mortgage servicing. Valon’s software has demonstrated disruptive efficiency at our internal mortgage servicer, and we are now in the process of shipping this software to the rest of the industry.

The Default team operates at the nexus of multiple end customers, including homeowners, Valon’s servicing teams, investors, regulators, and law firms. This role will need to balance competing interests across those end customers, through developing complex technological solutions to address severely delinquent mortgages and mortgages impacted by legal proceedings. As a relatively new function at Valon, you will have the opportunity to launch a number of new products from scratch. As a senior leader, you will oversee a team of product managers and collaborate closely with Engineering, Design, Servicing Operations, and Compliance to ensure Valon delivers excellent products quickly.

Key Responsibilities

• Own the entirety of our non-performing servicing product, define and lead the
• product execution of our non-performing servicing platform, transforming an inefficient
• operations-led industry into an efficient software platform
• Lead and grow a high-performing team of product managers, setting clear priorities,
• fostering a culture of innovation, and ensuring exceptional execution
• Collaborate cross-functionally with Engineering, Design, and BizOps to ship impactful
• products at scale
• Represent the voice of the homeowner in executive forums and strategic planning sessions

Ideal Background

• 7+ years of product management experience, with at least 3+ years leading and scaling
• product teams
• Demonstrated success delivering high-complexity, high-detail b2b/enterprise products at
• scale, ideally in fintech, proptech, or platform-based businesses
• A strong track record of execution, hitting deadlines, and making customers happy
• Proven ability to drive alignment across engineering, design, and business stakeholders
• Strong product team building skills, hiring and retaining top performers
• Experience in regulated industries (e.g., finance, healthcare, insurance) is a plus

What We Offer

• Compensation: Competitive salary, meaningful equity, and 401(k) plan
• Health & Well-being: Comprehensive medical, dental, and vision benefits
• Time Off: Flexible PTO, 11 company holidays, and 12 weeks of fully paid parental leave
• Growth & Development: Regular feedback cycles, leadership coaching, and learning
• opportunities
• Team Culture: Quarterly budgets for team outings and culture-building activities
• Commute Support: Pre-tax commuter benefits for transit and parking