Job Application for Assumptions Processor at Valon

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About the Company

Valon’s mission is to empower every homeowner. We believe the journey of home ownership starts when you get your keys, but lasts far beyond. We’re creating a world where home ownership comes with ease, security, and financial know-how. Our growing team of engineers, operators, product enthusiasts, and experienced servicing professionals are leveraging technology to fundamentally improve the homeownership experience. Through mortgage servicing—the process of paying off one’s mortgage—Valon is taking the first step in transforming the industry one homeowner, and lender, at a time.

Special Loans at Valon

Valon’s Special Loans Team is tasked with overseeing essential business processes related to MERS updates and reconciliation, SCRA-protected loans, recasts, assumptions, successor in interest, and partial release requests. We are composed of innovative individuals who tackle servicing challenges with a creative approach. Our objective is to assist homeowners in addressing special servicing needs while delivering a premier experience with Valon, all from behind the scenes

About the Role

We are seeking a detail-oriented, deadline-driven Assumptions Processor to become a part of our expanding servicing team. In this capacity, you will manage the comprehensive processing of mortgage assumption requests, ensuring adherence to agency guidelines and providing an outstanding borrower experience. You will collaborate with Freddie Mac, Fannie Mae, and Ginnie Mae loans, utilizing our technology platform to optimize workflows and maintain precision at every stage.

Responsibilities

Process mortgage assumption requests from initiation to completion, ensuring that all necessary documentation is collected and reviewed for compliance with investor and regulatory guidelines.
Engage directly with borrowers, real estate agents, and other stakeholders to clarify requirements, resolve issues, and facilitate progress in the process.
Coordinate with internal servicing teams and external partners to ensure timelines are adhered to and that the customer experience is seamless.
Review and validate borrower eligibility in accordance with Freddie Mac, Fannie Mae, and Ginnie Mae requirements.
Input, track, and update loan data in our servicing system to ensure accurate records and reporting.
Identify opportunities to enhance workflows and leverage Valon’s technology to improve processing speed and accuracy.
Maintain a comprehensive understanding of agency guidelines and regulatory requirements pertaining to assumptions.

Ideal Background

2+ years of mortgage servicing or processing experience, with a preference for candidates with specific exposure to assumptions.
Familiarity with Freddie Mac, Fannie Mae, and Ginnie Mae servicing guidelines.
Strong organizational skills with the capability to manage multiple files and deadlines concurrently.
Exceptional attention to detail and accuracy.
Proactive communicator with a commitment to customer satisfaction.
Comfortable operating in a fast-paced, technology-driven environment.

Minimum Qualifications

Experience in mortgage servicing or closing with agency and government loan products.
Familiarity with state-specific recording requirements.
Demonstrated ability to thrive in a deadline-driven environment while upholding quality standards.
High school diploma, GED, or equivalent secondary education certification is required.

What We Can Offer

Compensation: Competitive salary and a 401(k) plan—with a 4% annual match!
Hours: No weekends or late nights required!
Generous paid time off: 17 days of PTO, 5 paid sick days, and 11 paid company holidays.
Health & well-being: Comprehensive, low-cost medical, dental, & vision benefits, plus EAP support.
Food & meals: In-office snacks and drinks (and Bagel Fridays)!
Growth opportunities: New Hire Orientation, quarterly promotion opportunities, and annual reviews.
Parental leave: 12 weeks of fully paid leave for birthing and non-birthing parents.

Throughout the interview process, please remember that emails will only be from valon.com emails. We won't ever be asking for any personally identifiable information during the interview process itself. Please reach out to talent@valon.com if you have any requests to verify the authenticity of an outreach.

Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.

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