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Solutions Engineer

New York, New York, United States; San Francisco, California, United States

About the Company

Valon is building the AI-native operating system for regulated finance, starting with mortgage servicing.

We're a Series C company backed by a16z, transforming industries that others have written off as too complex to innovate.

Rather than build on top of broken legacy systems, we took a different approach: we built and operate our own mortgage servicing business managing $110+ billion in loans. This wasn't the end goal, it was how we deeply understood the complexity needed to build software that actually works in regulated industries.

The results speak for themselves. We've transformed mortgage servicing from a 0% margin business into 60%+ margins while dramatically improving customer experience. Major enterprise contracts are now deploying across the industry.

ValonOS is our unified platform that makes every process structured and programmable and it is perfectly positioned for the AI era. When everything flows through one system with rich data, AI agents don't just automate tasks, they continuously improve entire operations. Mortgage servicing is just the beginning of our vision to transform regulated industries and beyond.

As this is a unique role that allows for direct collaboration with our top clients, we have strict in-office and travel requirements. Candidates should apply if they are willing to be based out of NY or SF, while traveling to client locations 25-50% of the time.

About the Role

We are building the AI-native operating system for regulated finance—starting with mortgage servicing. Our system of record powers real operations at national scale, with $100B+ in loans, 500K+ customers, and AI agents executing real workflows. As a Solutions Engineer, you’ll be the technical arm of our most strategic partnerships—rapidly building bespoke solutions that drive customer value, unblock deployments, and ultimately shape our core product. You’ll work at the intersection of engineering, product, and GTM—embedding deeply with customers to understand their needs and shipping solutions that make our software indispensable.

This is not a roadmap-bound role. You’ll move fast, own messy business problems, and deliver value in days—not quarters.

What You’ll Do

  • Collaborate with enterprise clients to build custom integrations and solutions tailored to their workflows.
  • Scope, design, debug, deploy, and iterate on high-impact prototypes and integrations.
  • Lead technical conversations—translating business need into architecture, scoping use cases, and defining deployment patterns.
  • Address security and compliance questions, escalating complex issues when needed.
  • Maintain and enrich documentation: guides, FAQs, internal tools, and best practices.
  • Capture and advocate for customer feedback—feeding it directly into product planning and GTM strategy.

Ideal Background

  • Experience: 3–7 years in solutions engineering, presales engineering, forward-deployed engineering, or similar technical customer-facing roles.
  • Technical Skills:
    • Proficiency in Python, JavaScript, or similar scripting languages.
    • Experience building prototypes, APIs, integrations, or LLM-based solutions.
    • Background in enterprise SaaS deployments, with understanding of enterprise architectures.
  • Soft Skills:
    • Proven ability to thrive in ambiguity and deliver results quickly (MVP thinking over perfection).
    • Strong communication and presentation skills—capable of engaging both technical and executive audiences.
    • Customer-first mindset: empathy, ownership, and ability to speak "business and code."
  • Nice to Have:
    • Startup or early-stage experience.
    • Experience in regulated industries or AI/ML domains.
    • Pre-sales or consultative customer engagement background.

As this is a unique role that allows for direct collaboration with our top clients, we have strict in-office and travel requirements. Candidates should apply if they are willing to be based out of NY or SF, while traveling to client locations 25-50% of the time.

Why Join the Solutions Engineering Team? 

If you’re excited by zero-to-one work, this is one of the most impactful roles at Valon. Solutions Engineers and Forward Deployed Engineers (FDEs) are on the front lines of our software expansion—solving high-leverage customer problems, unlocking revenue, and shaping the roadmap in real time.

We’re at a unique inflection point: after years of building and proving our system as a national servicer, we’re now scaling that software to power the broader industry. There’s massive inbound interest—and the bottleneck is execution. This team is how we close that gap.

This is a role for engineers who want to move fast, build with purpose, and make their fingerprints visible across the product and business. You’ll operate at the intersection of AI, finance, and infrastructure—embedding with customers, shipping bespoke solutions, and influencing how our platform evolves.

You’ll succeed here if:

  • You unblock customers and get them live—fast.
  • You turn ambiguous asks into working software in days, not months.
  • You’re trusted by product, sales, and clients alike.
  • Your builds become product, not just prototypes.
  • You step up when others are still figuring out who owns the problem.

Join us if you want to:

  • Build AI-powered systems that run in production at national scale.
  • Own outcomes—not tickets.
  • Learn every day by working at the edge of customer pain and product truth.
  • Be part of a high-trust team solving a $20B infrastructure problem few are willing to touch.

Benefits

  • Base Compensation Band: $130,000-$230,000. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills
  • Compensation: Competitive salary with a meaningful stake in the company via equity, and 401k plan 
  • Health & well-being: We’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits
  • Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient
  • Grow together: Company wide orientation for you to successfully onboard and other learning & development opportunities including regular review cycles that feature 360 degree feedback
  • Play together: Quarterly budgets for team and company outings. Use it for team swag, cooking classes, or team dinners!
  • Generous time off: Flexible paid time off, sick days, and 11 company holidays 
  • Baby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully paid so you can focus your energy on your newest addition
This Base Compensation pay range applies to our New York City located staff and may differ according to location. 

New York Base Compensation Pay Range

$130,000 - $230,000 USD

Throughout the interview process, please remember that emails will only be from valon.com emails. We won't ever be asking for any personally identifiable information during the interview process itself. Please reach out to talent@valon.com if you have any requests to verify the authenticity of an outreach.
 
Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.

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