Back to jobs
New

Talent Experience & Workplace Manager

San Francisco, California, United States

About the Company

Valon is building the AI-native operating system for regulated finance, starting with mortgage servicing.

We're a Series C company backed by a16z, transforming industries that others have written off as too complex to innovate.

Rather than build on top of broken legacy systems, we took a different approach: we built and operate our own mortgage servicing business managing $110+ billion in loans. This wasn't the end goal, it was how we deeply understood the complexity needed to build software that actually works in regulated industries.

The results speak for themselves. We've transformed mortgage servicing from a 0% margin business into 60%+ margins while dramatically improving customer experience. Major enterprise contracts are now deploying across the industry.

ValonOS is our unified platform that makes every process structured and programmable and it is perfectly positioned for the AI era. When everything flows through one system with rich data, AI agents don't just automate tasks, they continuously improve entire operations. Mortgage servicing is just the beginning of our vision to transform regulated industries and beyond.

About the Role

At Valon, we believe the details matter—whether it’s the taste of the snacks in the kitchen, the flow of an interview day, or the precision of an offer letter. We are seeking a hybrid Talent Experience & Workplace Manager to own the on-the-ground employee and candidate experience in our San Francisco office. This is a unique opportunity to shape both how our people work day-to-day and how future teammates first encounter Valon.

You’ll be the heartbeat of our SF office: keeping operations seamless, creating delightful moments, and supporting the recruiting engine that fuels our growth. The right person is proactive, resourceful, and thrives on making things work better—for candidates, for employees, and for the company.

What You’ll Do

Office Operations & Environment

  • Keep our SF office running like clockwork: supplies stocked, equipment functional, meeting spaces ready, and the space always looking sharp.
  • Partner with vendors (cleaning, food, security, maintenance) to ensure a polished, welcoming environment.
  • Manage office budgets, purchasing, and contracts with attention to detail and taste.

Culture & Events

  • Plan and execute events that bring the team together—from intimate team lunches to large-scale offsites.
  • Build creative, memorable experiences that celebrate milestones and strengthen connection.
  • Infuse warmth and personality into the office environment— well-curated snacks, or small surprises that make people smile.

Hospitality & Employee Experience

  • Be the first face visitors and candidates meet—welcoming, professional, and approachable.
  • Serve as the go-to contact for SF-based employees for office needs, space reservations, local tips
  • Gather feedback and iterate on ways to improve the workplace experience.

Recruiting Coordination

  • Own the scheduling process for interviews—ensuring seamless, candidate-friendly logistics.
  • Partner closely with recruiters and hiring managers to provide a high-touch candidate experience.
  • Anticipate and remove friction: manage reschedules, prep interviewers, and keep communication clear and professional.
  • Track recruiting pipelines, support candidate communications, and help refine processes for speed and quality.
  • Act as a trusted partner to hiring managers—flagging bottlenecks, suggesting improvements, and helping Valon raise the bar on talent operations.

About You

  • You care deeply about details—whether it’s the ambiance of a workspace, the tone of an email, or the timing of an interview.
  • You thrive in a dynamic environment where priorities shift, and you take pride in being a step ahead.
  • You have strong organizational skills and can manage multiple projects without dropping the ball.
  • You bring warmth, taste, and professionalism to every interaction—whether with an executive, a new hire, or a vendor.
  • Experience in office operations, hospitality, recruiting coordination, or a related role is a plus—but attitude, ownership, and precision matter most.

Why Join Valon?

Valon is building the AI-native operating system for regulated finance, starting with mortgage servicing. We’ve taken on one of the most complex, high-stakes industries and turned it into our competitive advantage. Today, we service over $110B in loans and are scaling ValonOS to power the future of regulated industries.

At Valon, you’ll be surrounded by curious, driven teammates who believe in solving hard problems with taste and precision. You’ll own visible, impactful work that shapes how employees thrive and how candidates experience Valon from their very first touchpoint.

Schedule & Location

  • Onsite in San Francisco for approximately 20 hours/week, generally spread over 4–5 days.
  • Some flexibility for occasional evening or weekend events (with notice).

Benefits

  • Base Compensation Band: $85,000-$130,000. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills
  • Compensation: Competitive salary with a meaningful stake in the company via equity, and 401k plan 
  • Health & well-being: We’ll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits
  • Commuter benefits: We offer pre-tax deductions for public transportation, rideshare services, and parking expenses to make your commute more affordable and convenient
  • Grow together: Company wide orientation for you to successfully onboard and other learning & development opportunities including regular review cycles that feature 360 degree feedback
  • Play together: Quarterly budgets for team and company outings. Use it for team swag, cooking classes, or team dinners!
  • Generous time off: Flexible paid time off, sick days, and 11 company holidays 
  • Baby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully paid so you can focus your energy on your newest addition
This Base Compensation pay range applies to our New York City located staff and may differ according to location. 

New York Base Compensation Pay Range

$85,000 - $130,000 USD

Throughout the interview process, please remember that emails will only be from valon.com emails. We won't ever be asking for any personally identifiable information during the interview process itself. Please reach out to talent@valon.com if you have any requests to verify the authenticity of an outreach.
 
Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Create a Job Alert

Interested in building your career at Valon? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

U.S. Standard Demographic Questions

We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.
Select...
Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Valon’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.