Production Support Analyst

The opportunity

At Valtech, we’ve got opportunities to offer you — for learning; for growing; for making world-changing impact; for being a real agent of change. Our global workforce exists to unlock a better way to experience the world, and that all starts with our workplace. We’re proud of:  

• What we do 
• Our values 
• Our workplace 
• The borderless framework we work in 

The role 

Valtech is looking for someone to join our team as a Production Support Engineer, who is organized, proactive, and driven to build operational consistency across a portfolio of client accounts. This role will help increase efficiency, accuracy, and create a stand-out client experience. Our ideal candidate will look to continuously improve processes, build playbooks with best practices, have a keen attention to detail, and be driven to collaborate with others.    

Role responsibilities 

• Responsible for providing end-user assistance, identifying production issues and ensuring the
smooth operation of software applications and systems
• Troubleshoot and resolve technical issues and monitor system performance
• Collaborate with development teams to implement fixes and enhancements
• Identifying and reporting trends that lead to system malfunctions
• Provide insights into the system/software strengths and weaknesses.
• Staying up to date on current technology and software

Minimum qualifications 

We want all new hires to succeed in their roles at Valtech. That's why we've outlined the job requirements below. To be considered for this role, it's important that you meet all Minimum Qualifications. If you do not meet all of the Preferred Qualifications, we still encourage you to apply. 

• Must be available to work noon – 8 pm cst Sunday – Thursday
• Proficient in Kafka and Mongo
• Proficent in Java with Spring
• Ability to read logs, query databases, and review code to triage issues
• Bachelor's degree in computer science, information technology or software engineering
• Strong organizational and time management skills
• Ability to communicate in English (verbal and written)
• Ability to comfortably communicate with customers and colleagues at a variety of levels,
• Ability to work independently, provide solutions and set own priorities.
• Highly detailed-oriented
• Ability to synthesize data into insights
• Ability to solve problems independently

Preferred qualifications 

•  Experience in a consulting organization, specifically tech consulting

Your process

After submitting your application, you will hear from a member of our Talent Acquisition team if your skills and experience match the position. Be mindful of recruitment fraud by only replying and engaging with email contacts that end with the '@valtech.com' or '@kinandcarta.com' domain. 

We strive to create an inclusive environment for all candidates. If you have any specific requirements or need reasonable adjustments to participate in the application or interview process, please let us know at kincarta-amer.ta.team@valtech.com.

About Valtech 

Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, our global team of 6,500 professionals in more than 60 offices help brands unlock value in a digitally accelerated world. At the intersection of insights and perspectives, we leverage the power of data, AI, creativity, and technology to achieve experience innovation for many of the world’s best-known organisations, including L’Oreal, NatWest, DWP, P&G, Volkswagen, and US department of Agriculture. 

Valtech will always be recognized not just for the quality of the work we deliver, but for all the amazing people that make it happen. We work to create an equitable workplace that gives people from all backgrounds the support they need to thrive, grow and meet their goals (whatever they may be). At Valtech, we don’t just talk about how to get things done; we transform by doing.