Account Coordinator, Client Solutions

Account Coordinator, Client Solutions

 

What You’ll Do

The Account Coordinator is part of the Client Solutions pillar and supports account and deliverable management within Vaniam’s future-state operating model. The role provides day-to-day coordination for client-aligned delivery teams and programs, connecting account needs with the Client Solutions shared services that support project and program management, planning and resourcing, project-services operations, analytics, and reporting. Working within Client Solutions and partnering with Commercial and Scientific Delivery as needed, this position helps translate priorities into clear plans, maintain visibility into timelines and dependencies, and enable consistent, scalable execution for clients.

A Day in the Life

• Deliverables
  • Create and maintain integrated project timelines for assigned client accounts, deliverables, and programs in collaboration with Client Solutions leads and delivery partners
  • Coordinate day-to-day project administration, including scheduling meetings, drafting invitations, preparing materials, documenting decisions, and tracking feedback and follow-up actions
  • Use approved Client Solution project-management systems and standardized workflows to track progress, dependencies, capacity constraints, and risks; escalate potential bottlenecks or delays to the appropriate delivery owner
  • Support clear handoffs and information flow among account and publications management, client-aligned delivery leads, Scientific Delivery, Commercial partners, Client Solutions shared services, clients, and external stakeholders
  • Prepare client-facing deliverables, meeting documentation, status updates, dashboards, and reports using established templates and quality standards
  • Support project intake, planning, and demand-based resourcing for assigned accounts and programs in partnership with Client Delivery shared services
  • Review project deliverables, including presentations, reports, and documents, for accuracy, completeness, consistency, and quality prior to distribution
  • Maintain reliable milestone, task, risk, decision, and action logs so Client Delivery teams have a shared view of progress, ownership, and accountability
  • Provide clear and timely oral and written communication to internal and external stakeholders, tailoring updates to the audience and escalating unresolved issues through Client Delivery leadership and established channels
  • Contribute to business transformation and execution by identifying recurring coordination issues, recommending workflow improvements, and supporting consistent, scalable ways of working across Client Delivery
• AI Integration
  • Leverage approved AI tools to improve productivity, efficiency, and quality of work
  • Identify opportunities to streamline workflows and enhance decision-making through AI-enabled solutions
  • Ensure all AI-generated outputs are reviewed for accuracy, confidentiality, and compliance
  • Stay current with emerging AI tools and best practices to drive continuous improvement and innovation

 

What You Must Have

• Education and Experience
  • Bachelor’s degree in a relevant field, such as communications or business
  • Strong organizational and time management skills, with the ability to coordinate multiple client-delivery priorities, work across account, scientific, commercial, and shared-service interfaces, and execute reliably under tight deadlines
• Skills and Competencies
  • Exceptional attention to detail, with the ability to maintain accurate client-delivery documentation, deliverables, trackers, dashboards, and reports
  • Excellent written and verbal communication skills and the judgment to clarify ownership, confirm decisions, and escalate risks to the appropriate Client Delivery owner
  • Strong collaboration skills and the ability to coordinate within Client Delivery and partner effectively with Commercial, Scientific Delivery, and shared-service teams without relying on formal authority
  • Proficiency with project management, collaboration, analytics, reporting, and productivity tools, such as Egnyte, Zoom, and Microsoft Office
  • Ability to organize multiple priorities, identify dependencies, and support disciplined intake, demand-based resourcing, prioritization, handoffs, and follow-through
  • Demonstrated ability to perform administrative and coordination responsibilities reliably, independently, and in accordance with Client Delivery processes and quality standards

 

What You Might Have, but What Isn’t Required

• Prior internship or work experience in project coordination, client services, communications, healthcare, life sciences, or a related field
• Familiarity with CRM tools such as Salesforce
• Exposure to pharma or biotech industry workflows or terminology

 

Travel Requirements

• Ability to travel within the U.S. and internationally based on project, client, and organizational needs, with up to 40% travel expected

 

The Team You’ll Work Closest With

You will be part of the Client Solutions pillar, working most closely with account and publications management, client-aligned delivery leads, and Client Solutions shared services. Depending on the account or program, you will also coordinate with Scientific Delivery and Commercial partners. Assignments will be guided by client demand, business priorities, and established intake, planning, and resourcing processes. The role supports enterprise alignment by helping delivery teams operate with shared visibility, clear ownership, dependable handoffs, and consistent execution—without creating separate functional silos.

Applicants' Rights

Applicants have rights under Federal Employment Laws to the following resources:

• Family & Medical Leave Act (FMLA) poster: https://www.dol.gov/agencies/whd/posters/fmla
• EEOC Know Your Rights poster: https://www.eeoc.gov/poster
• Employee Polygraph Protection Act (EPPA) poster: https://www.dol.gov/agencies/whd/posters/employee-polygraph-protection-act