Director of Facilities

At Van Metre, we believe that each employee contributes directly to our growth, success, and culture.  We are seeking a candidate who loves to challenge themselves and work with others to fulfill this role. Van Metre has a newly created Director of Facilities position, located in North Carolina and South Carolina, and will provide support to the site teams and operation’s team. 

The Director of Facilities reports to the Vice President of Facilities and directly supports the operations for North Carolina/South Carolina, and the Property Managers, Service Managers and Service Teams to ensure a high level of low-cost, value-added maintenance provided consistently in the market. This position is also responsible for implementing and managing capital projects.

Essential Duties & Responsibilities: 

• Provide emergency assistance.
• Provide guidance and oversight of mechanical equipment operations and inspection processes.
• Responds immediately and acts in conjunction with Operations and People Operations/Risk Management as consultant and coordinator in disaster situations such as hurricanes, earthquakes, tornadoes, floods, snowstorms, fire, and other natural and manmade disasters.
• Assist with acquisitions, as needed.
• Responsible for interviewing Service Manager applicants and, upon request, service team applicants.
• Assists with maintaining Van Metre standards.
• Supervise any assigned floating maintenance positions.
• Assists CMs in recruiting, interviewing, and retaining maintenance associates.
• Assists in vendor and company purchasing compliance.
• Assures that all associates, contractors, and vendors work in a safe manner, in a clean and organized environment, follow all OSHA (and other regulatory body) requirements, follow all company safety practices, and use personal protective equipment appropriately.

In addition, Director of Facilities will have responsibility for both of the following areas:

Capital Project Management Responsibilities:

• Evaluates and recommends capital improvements. Reports progress of capital projects to management.
• Negotiates pricing and contracts with contractors and subcontractors.
• Coordinates contract documentation.
• Maintains capital project schedules.
• Provide and maintain a forecast of capital funds spending.
• Participates in Annual Capital Budgeting.
• Participates in 5-year capital budgeting.
• Coordinates lien waivers, warranties, and certificates of insurance throughout the project.
• Coordinates land and ADA surveys and plans implementation for compliance.

Support Responsibilities:

• Partner with Operations to provide leadership to the site teams. Both office and service.
• Review and oversight of service tickets, make ready units and preventive maintenance program in LEO247 and Yardi for the assigned portfolio.
• Responsible for training related to the daily responsibilities of a service associate, whether in a classroom or on-site.
• Assists in the introduction of new initiatives, on-going training for existing associates, and participates with the Acquisition department.
• Facilitates on-boarding for all maintenance service positions to inform new associates of Van Metre standards.
• Follow-up on training topics in one-on-one or small group environments.
• 30, 60, 90-day on-site follow-up of new hires to monitor progress or address issues.
• Travels frequently to various communities for on-site meetings, training, inspections, and project management.
• Provides written feedback notes outlining the strengths and recommendations for additional training for each new associate to the Vice President Facilities, Director of Operations, NC, and Property Manager.
• Participates in the design, development, and delivery of career development plans for site associates.
• Recommends continued education programs for new hires to enhance their knowledge or skills required for the job.
• Trains new company initiatives to corporate and site associates.
• Assists with the coordination and oversight of purchasing through vendor pricing negotiations.
• Provide contract oversight.
• Identifies top performers at the service manager and service tech levels who are interested in professional growth and develops them by mentoring them in categories beyond the usual skill set of their current position.
• Provides specific feedback to PMs/Director Operations on under-performing associates.
• Ensures quality standards are maintained at all locations.
• Assist onsite Service Manager, as needed.
• Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance and addressing complaints and resolving problems.
• Works with Operations, Property Managers (PM) to ensure a high level of low-cost, value-added maintenance is provided consistently in the regions.
• Ensures community standards are met by conducting semi-annual independent physical inspections of all areas to evaluate conditions. Conducts follow-up meetings.
• Work with contractors to ensure that projects and capital improvements are completed to the specifications and to Van Metre standards.
• Works with operations in NC to assess Service Managers (SM) skill levels and makes recommendations for career development plans.

 

Supervisory Responsibilities: Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

Indirect:

• Interviewing, hiring, and training associates
• Planning, assigning, and directing work
• Appraising performance; rewarding and disciplining associates
• Addressing complaints and resolving problems

Direct:

• Provide oversight and direction to direct reports in the form of scheduling, job/ project description and mentoring and coaching
• Provides direct feedback to associate to provide growth opportunities
• Conduct annual and semi-annual performance evaluations on direct reports.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education & Experience:

• High school diploma or general education degree (GED); or five years related maintenance and construction experience and/or training; or equivalent combination of education and experience.
• AA degree, or BS/BA.
• Three to five years’ experience in the property management industry.

Customer Service Skills:

• Demonstrates commitment to deliver outstanding customer service.
• Advanced situational judgment – ability to know what is needed to satisfy the customer.
• Takes ownership to personally resolve customer problems (or find someone who can).
• Listens well, asks clarifying questions, and checks for agreement with customers.
• Committed to following-up with customers in all instances in a timely manner.
• Strong sense of accountability - ensures that you will do what you say you are going to do.
• Creates a personal connection with customers – smiles, warm greetings, acts friendly and respectful, listens.
• Coaches and mentors’ team to work together deliver outstanding customer service.
• Works with team to analyze common issues, investigate root causes, and adjust services or processes to prevent issues from occurring in the future.

Computer Skills:

• Intermediate MS Word, MS Outlook, and MS Excel skills.
• Basic PowerPoint skills. Ability to quickly learn and work with company specific software in a reasonable time.
• Yardi, Microsoft SharePoint.

Certificates, Licenses, Registrations:

• Valid driver’s licenses.
• Current Certified Pool Operator Certification preferred
• Universal EPA Certification preferred (if not, this must be obtained within six months of start date)

Physical Requirements:

• Constant need (66% to 100% of time) to be on feet.
• Have frequent need (66% to 100% of time) to perform the following activities:
• Bend/stoop/squat/kneel – Perform routine maintenance/repairs, pick up debris.
• Climb stairs – Routine duties require access to 2nd and 3rd floor apartments.
• Push or pull – Move equipment, appliances, open and close doors, etc.
• Reach above shoulders – Perform routine maintenance/repairs, paint, stock and remove equipment.
• Climb ladders - perform routine maintenance repairs.
• Grasping/turning – Handle tools and equipment; perform routine maintenance and repairs, phone.
• Finger dexterity – Handle tools and equipment, perform routine maintenance and repairs.
• Lifting / carrying – supplies, blowers, ladders, etc.
• Over 150 lbs. – rare need (less than 1% of time)
• Between 75–150 lbs. – Rare need (less than 1% to 33% of time)
• Between 25-75 lbs. – constant need (66% to 100% of time)
• Between 1-25 lbs. – constant need (66% to 100% of time)

*Note: Lifting and carrying weights exceeding 50lbs. is often best accomplished with assistance from one or more people.

Other:

• While performing the duties of this job, the associate is frequently exposed to wet and/or humid conditions, moving mechanical parts, outside weather conditions and risk of electrical shock.  The associate is occasionally exposed to high, precarious places, fumes or airborne particles and toxic or caustic chemicals.
• Must travel a minimum of 50% of the time and up to 75% of the time

Compensation and Benefits information: Van Metre offers excellent benefits, and a work environment that fosters and rewards excellence. We also promote work/life balance, including a robust Employee Wellness Program.  We encourage employees to make full use of vacation and other company-paid leave to refresh their bodies and minds.

• Salary: $125,000 - $130,000 per year (Pay is commensurate with experience, education, training, and skills)
• Paid Time Off: 11 paid holidays; 10 vacation days, 10 sick days, Two Volunteer Days off, Two Personal Days, Winter Break, Day off for Annual Physical, Day off for your Birthday; comprehensive parental and bonding leave
• Retirement Planning: Company Matched 401(k) Retirement Savings Plan; access to retirement planning coaches
• Wellness: Annual Wellness Reimbursement of up to $900
• Professional Development: tuition reimbursement; company paid certifications, memberships, and licensures; mentoring programs; growth paths; regular performance evaluations and training opportunities
• Discounts: Rental and Van Metre Home purchase discounts; employee discount through Walker Title Company, Employee discount through Walker Title Company

Van Metre Core Values

Integrity; Ownership; Respect and Dignity; Diversity and Inclusion; Teamwork; Community; Work/Life Balance                                                          

Van Metre Mission Statement

The mission of Van Metre Companies is to build and continually improve upon the storied reputation, earned over the years since the Company’s founding in 1955, of providing top quality homes, investment properties and services to our customers and clients. The Company’s emphasis on integrity, professionalism and philanthropy ingrained by our founder Albert G. Van Metre, Sr. has garnered trust and respect in the Washington, D.C. area and beyond. It is critical to our future that we maintain that reputation and assure that Van Metre Companies continues to excel in real estate development and construction and in the management of apartment, retail and office investment properties, as well as in the provision of mortgage and related services. It is the task of our dedicated, energetic, and involved professionals to advance our ability to set the benchmark for luxury living and refined commercial development. The capstone of our mission is to make the “Van Metre” signature an icon for elegant residential communities, and industry leading condominium and apartment communities, as well as Class A neighborhood retail centers and office developments.