Director of Quality Performance 

Remote

Salary range: $175,00-$200,0000

About Vanna Health

At Vanna Health, we believe that a sense of belonging and engagement in the community is the foundation for improving overall health and wellbeing for individuals with serious mental illness. We help people living with serious mental illness thrive by strengthening the community ecosystem around them. Through innovative payment models and technology, Vanna Health promotes collaboration across existing behavioral health and primary care providers, hospitals, payers, clubhouses and other community based organizations. Additionally, Vanna Health can deploy our own top quality providers and case managers, as needed, in areas where there may be a shortage of resources.

Vanna Health was founded in 2021 by a team of mission-driven entrepreneurs, working in close partnership with payers, providers, and community based organizations to promote collaboration and improve outcomes while driving down costs. We are committed to the goal of supporting all individuals with culturally competent care regardless of their race, ethnicity, religion, sexual orientation, or gender identity. With modern technology, extensive development opportunities, diverse careers paths, and a culture that values diversity, equity, inclusion, and belonging, we are redefining what it means to work in community health.

Executive Summary

Vanna Health is seeking a Director of Quality Performance to serve as a leader responsible for the strategy, execution, and scalability of enterprise operations and quality programs. This role owns end-to-end COC metrics as it ties back to coaching quality, contracting SLAs and implementation strategy, HEDIS operations, workforce performance across nurses and peer coaches, enrollment and engagement metrics, company and market level unit economics, and the development of a centralized PMO and performance infrastructure across all sites. The leader will work closely with finance, clinical, technology, and site management to centralize the operating metrics for Vanna Health, providing visibility and driving accountability across the organization.

This executive translates organizational strategy into measurable operational outcomes, ensures consistency and accountability across programs, and builds the systems, governance, and operating cadence required to support sustainable growth.

Key Executive Responsibilities

Enterprise Operations & Quality Strategy

• Provide executive leadership and strategic oversight for enterprise operations and quality initiatives for COC translation from coaching, including HEDIS performance and documentation
• Define and own the operating model for quality measurement, engagement workflows, and performance optimization
• Serve as the executive accountable for consistent, compliant, and scalable delivery across all sites

COC and HEDIS & Quality Governance

• Own enterprise-wide HEDIS strategy, execution, and performance outcomes
• Establish and govern coding policies and procedures aligned with regulatory requirements and internal quality standards
• Partner with compliance, analytics, and operational leaders to drive continuous quality improvement

Workforce & Program Leadership

• Provide executive oversight of nurses and peer coaches with clear role definition and accountability
• Define how teams integrate within workflows to support engagement and quality outcomes
• Build scalable leadership structures, staffing models, and performance frameworks

Enrollment, Engagement & Outreach Performance

• Own engagement performance metrics including outreach, intake, enrollment, conversion, and retention
• Set strategy for telephonic engagement models and outreach cadence
• Use data-driven insights to optimize operational efficiency and engagement

Program Management

• Build and lead a centralized PMO delivering weekly performance metrics across all sites
• Establish operating cadences, dashboards, and accountability models
• Ensure leadership visibility into operational and quality performance

Systems & Operational Transformation

• Lead revamp of systems and workflows to support scalability
• Develop enhanced tracking and reporting capabilities
• Partner with technology teams to implement sustainable infrastructure

Executive Qualifications

• 10+ years of progressive leadership experience in healthcare operations, quality, or program management
• Demonstrated executive ownership of HEDIS or quality performance programs
• Proven experience leading large, multidisciplinary teams
• Strong track record building PMOs, dashboards, and performance frameworks
• Experience in value-based care or complex care environments preferred

What Success Looks Like

• Standardized, predictable, high-performing operations and quality programs
• Clear, scalable workforce roles and workflows
• Optimized and transparent enrollment and engagement performance
• Real-time executive visibility into site-level and enterprise performance
• Systems that enable growth rather than constrain it

Benefits

• We currently offer full health, dental, and vision benefits. 401k available.
• Competitive compensation including salary and equity ownership in Vanna Health
• Unlimited PTO