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IT Support Specialist

Remote

Vannevar is a defense technology company building AI to deter our adversaries. In the 21st century, conflict moves at algorithmic speed and foresight equals firepower. Our agentic AI is purpose-built to compete with China—from cross-Strait conflict to gray zone coercion. Trained on the most mission-relevant datasets in defense, our technology models adversary behavior, simulates campaigns, and recommends the best course of action to decision makers. Our AI systems are some of the most trusted in the industry and actively used on the front lines of the Indo-Pacific to keep the peace and save lives.

Exceptional technology starts with exceptional people. Vannevar is a small agile team combining world-class engineers with veteran strategists who bring deep expertise in defense and tradecraft. We’re building a company defined by mission impact, user empathy, and disciplined growth. In just three years, we grew from $3M to $80M in ARR, achieved early profitability, and reached unicorn status—proving that disruption doesn’t require an ego, and staying power doesn’t mean standing still.

About the role

We have an immediate opening for an IT Support Specialist to be responsible for providing technical support and assistance to internal staff. The primary objectives of this role are to ensure reliable operation of IT systems and provide high quality resolution of end-user issues.

Ideal candidates will possess strong customer service skills and take pride in providing a positive support experience. Over time, the candidate will also develop strong working knowledge of the company’s systems, tools, and processes, increasing their effectiveness and impact within IT operations.

This role will support CMMC compliance efforts by executing established IT and security processes, assisting with increased support volume resulting from new processes, and supporting senior IT and security staff with security control implementation and enhancements.

Duties: 

  • Respond to IT support requests via phone, chat, or remote support tools to provide timely technical support to end-users 
  • Diagnose and troubleshoot hardware and software issues, escalating complex issues to the appropriate teams when necessary 
  • Conduct routine maintenance tasks on endpoints such as software updates, patches, or vulnerability remediation 
  • Administer user access and permissions within IT resources 
  • Coordinate and track user on/offboarding activities 
  • Identify opportunities for process enhancements by collaborating with other teams and departments, implementing best practices 
  • Maintain an accurate inventory of company-owned IT assets 
  • Provide technical training and support to end-users on software applications and IT systems 
  • Document technical procedures and solutions within our knowledge base 
  • Provide quality IT support that enables internal customers to achieve company goals 

Environment: 

  • Microsoft 365 Suite (GCC High) - Business tools and email 
  • Okta/Entra ID – Identity and Access Management 
  • MacOS/Windows/VDI Endpoints – MDM Managed 
  • Jira Service Desk – Ticket management and tracking 
  • Notion – Knowledge base and internal documentation
  • Slack – Primary internal communication tool

Requirements: 

  • 2+ years of experience in IT support or helpdesk roles
  • Strong working knowledge of Windows and MacOS
  • Ability to prioritize tasks and work autonomously
  • Familiarity with Entra ID and the Microsoft 365 Suite
  • Hands-on experience supporting endpoints in MDM-managed environment (Intune or similar)
  • Experience supporting iOS and Android devices

Nice to haves

  • Experience supporting users in a remote environment
  • Basic understanding of SSO and provisioning concepts such as SCIM
  • Familiar with modern authentication methods and related support considerations (e.g.,
    passkeys or passwordless login)

Benefits:

  • Health, dental, and vision insurance
  • 100% remote - work from anywhere in the US
  • 401k matching
  • Mental benefits
  • Flexible work environment - you manage your workday
  • Pet and child care reimbursement during travel
  • Unlimited PTO
Compensation
The salary range for this position is $90,000 - $120,000 + equity + 401K match. Within the range, individual pay is determined by experience, relevant education, and/or training.

 

Vannevar Labs is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
 
We encourage candidates from all backgrounds to apply, even if you don't feel like you're a perfect fit. If you're passionate about contributing to our mission, we'd love to hear from you!
 
IMPORTANT NOTICE
We are committed to protecting the privacy of all applicants. Official emails from the company will come from an @vannevarlabs.com domain. Under no circumstances will a legitimate representative from our company contact you to request passwords, financial information, or other sensitive personal data. Please be vigilant of potential scams.

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