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Director, Client Success, Mortgage Industry Solutions

New York, NY

About VantageScore

At VantageScore we drive impact for good on a massive scale impacting tens of millions of people across the United States. Our mission is to be the leading credit modeling company delivering the most predictive, most innovative, and most inclusive tri-bureau models and attributes in the US market. Our innovation is increasing access for millions more Americans to financial products and homeownership. Our models are among, if not the most, inclusive in the United States and power billions of credit scores a year.

We are fueled by a growing, exceptionally talented team and are actively seeking individuals who can join us in driving us toward our ambitious goals. At VantageScore, you’ll have the unique opportunity to work within a fast-paced, independent start-up culture while enjoying the financial stability that comes from being backed by the three leading US credit bureaus.

VantageScore® consumer credit scoring models combine the need for both financial inclusion and dependable predictiveness across all scoring ranges. An industry thought leader and technology innovation leader, the company’s most recent models score approximately 94 percent of all adults 18 and older – including 33 million more people than conventional models – without sacrificing safety and soundness. As a result, lenders using VantageScore can extend credit to those who have been historically marginalized, including minority and lower-to-middle-income Americans. VantageScore credit scores are used by over 3,700 banks, fintechs and other companies every day to assess consumer creditworthiness.

Last year, over 42 billion VantageScore credit scores were used representing a 55% yearly increase. All 10 US banks use VantageScore credit scores or digital tools in one or more line of business. Starting in 2025 the FHFA has required VantageScore credit scores to be used for all mortgages sold to, or guaranteed by, Fannie Mae and Freddie Mac. Get started using VantageScore credit scores today - we are the leader in predictive power and financial inclusion.

About The Role

The Director, Client Success, Mortgage Industry Solutions (VantageScore Adoption) will be our principal mortgage subject matter expert (SME) and conversion lead, responsible for helping mortgage lenders successfully implement and scale the use of VantageScore in their origination and servicing workflows. You will lead a small, high-impact team that partners closely with Sales, Product, Analytics, Marketing, and Executive Leadership to remove friction, build confidence, and drive measurable adoption.

Requirements

  • Deep mortgage industry and expertise (lender/investor/agency experience)
  • Hands-on conversion leadership (from strategy and business case through analytic testing and rollout)
  • Advocacy and evangelism for VantageScore across the mortgage ecosystem
  • Commercial accountability – owning goals for lender conversions and usage
  • Deep mortgage domain expertise with a practical understanding of how credit scores are used in pricing, underwriting, eligibility, and secondary market execution
  • Strategic communicator who can translate complex technical/analytical concepts into clear, business-oriented narratives
  • Commercial mindset with comfort owning adoption and conversion metrics as core performance goals
  • Project and program management skills: able to manage multiple lender conversion efforts simultaneously and keep stakeholders aligned
  • Influencing and change management skills: able to navigate competing priorities, address objections, and build consensus
  • Strong analytical literacy – able to interpret performance analyses, vintage curves, and risk metrics (no need to code, but must be comfortable engaging with data-driven arguments).
  • High degree of initiative, resilience, and adaptability in a fast-evolving regulatory and market environment

Key Responsibilities

Mortgage Industry Leadership & Subject Matter Expertise

  • Serve as VantageScore’s internal and external mortgage expert, with a deep understanding of:
  • Mortgage originations (retail, wholesale, correspondent)
  • Secondary market execution (agency and non-agency)
  • Credit policy, overlays, and risk policy
  • Pricing, capital markets implications, and investor requirements
  • Translate evolving regulatory, GSE, and investor guidelines into clear implications and playbooks for lender adoption of VantageScore.
  • Provide SME input into strategy, analytics, and marketing content to ensure alignment with mortgage lender needs and language.

Conversion Strategy & Execution

  • Own the end-to-end conversion journey for tier 1 mortgage lenders moving to VantageScore
  • Develop standardized implementation frameworks, including:
  • Assessment of current-state credit decisioning and score utilization
  • Conversion business case (risk, revenue, customer impact, and cost considerations)
  • Test-and-learn designs (A/B tests, champion/challenger frameworks, pilots)
  • Operational readiness (credit policies, underwriting guidelines, processes, training)
  • Partner with lender stakeholders (credit risk, secondary, capital markets, operations, compliance, technology) to remove obstacles and keep projects on track.
  • Coordinate with internal teams to ensure timely delivery of data, analytics, documentation, and tools required for lender testing and sign-off.

Advocacy, Education & Relationship Management

  • Act as a trusted advisor to senior executives at mortgage lenders, helping them understand the strategic, financial, and fair lending benefits of adopting VantageScore.
  • Lead and/or support executive-level presentations, workshops, and roadshows with lenders, investors, trade associations, and industry forums.
  • Shape and deliver educational content (playbooks, webinars, conference presentations, FAQs) that explain how to implement and optimize VantageScore in mortgage use cases.
  • Build strong relationships across the mortgage ecosystem (GSEs, regulators where appropriate, investors, LOS providers, credit report resellers, and industry groups) to support smoother adoption.

Team Leadership

  • Asset in building and leading a small team of mortgage specialists
  • Set and track clear priorities, milestones, and performance metrics for the team tied to lender adoption goals.
  • Foster a culture of collaboration, curiosity, and accountability, ensuring the team is seen by lenders as credible, responsive, and easy to work with.

Ownership of Conversion Goals & Reporting

  • Own quantitative goals related to:
  • Number of lenders converted
  • Market share of mortgage volume using VantageScore
  • Progress of lenders through key stages of the conversion pipeline (e.g., interest → pilot → production).
  • Define and track KPIs and dashboards to measure conversion progress and identify bottlenecks.
  • Provide regular updates to VantageScore leadership on pipeline health, conversion risks, and strategic opportunities.

Required Experience

  • 10+ years of experience in the U.S. mortgage industry, ideally in one or more of the following:
  • Risk management or credit policy at a mortgage lender
  • Capital markets / secondary marketing
  • GSE or investor-side role
  • Mortgage technology / LOS / credit reporting solutions provider
  • Demonstrated experience leading major change initiatives, such as:
  • Implementing new credit or underwriting models
  • Redesigning credit policies or overlays
  • Major LOS, pricing, or data/decisioning platform conversions
  • Strong executive presence and ability to engage credibly with C-level leaders, Chief Credit Officers, Heads of Capital Markets, and Chief Risk Officers.
  • Proven track record of cross-functional leadership, working across risk, operations, technology, compliance, and sales.

Education

  • Bachelor’s degree required; advanced degree in business, finance, economics, or a related field is a plus.
  • Professional designations (e.g., CMB – Certified Mortgage Banker) a strong plus, but not required.
 

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