Scaled Delivery Consultant - Automation

***This is a Hybrid role***

Job Title: Success on Demand (SoD) Consultant – Workflow Automation SME

Responsibilities:

• Collaborate with customers using a Workflow Automation solution in the successful installation, configuration, customization, development, and support of their automation deployments.

• Serve as a subject matter expert (SME) for Workflow Automation across Customer Success Group (CSG) teams, including Support, Success, Engineering, Professional Services, and Education. Support customer-facing teams in meetings, business reviews, strategic planning, deployment, and upgrade activities.

• Partner with Product and Development teams to provide direct feedback on new features, capabilities, and improvements related to Workflow Automation.

• Develop a deep understanding of the broader operations cloud platforms, products, integrations, and workflows typically used in enterprise environments.

Professional Skills:

• Comfortable supporting both technical and non-technical customer teams across large, complex organizations, including departments like IT, Engineering, HR, Legal, Sales, Marketing, and Logistics.

• Business Process Analysis (BPA): Ability to understand and evaluate business processes to identify improvement and automation opportunities.

• Project Management: Experience planning and executing automation projects, with a focus on timely delivery, quality, and budget compliance.

• Communication and Stakeholder Management: Strong English communication skills, able to interact with stakeholders at all levels and translate business needs into technical solutions.

• Problem-Solving and Analytical Thinking: Proven ability to address complex problems through data analysis and innovative automation solutions.

• Adaptability and Continuous Learning: Comfort with fast-paced environments and eagerness to stay up to date with evolving tools and trends in automation.

Technical Skills:

• Automation Tools and Technologies: Hands-on experience with tools like Robotic Process Automation (RPA), Business Process Management (BPM), and low-code/no-code platforms.

• Programming and Scripting: Familiarity with languages such as JavaScript, Python, Shell scripting, etc.

• Data Analysis and Manipulation: Ability to work with data from multiple sources to inform automation strategies.

• Systems Integration and Architecture: Understanding of how to build automation that integrates with enterprise IT infrastructure.

• Quality Assurance and Testing: Knowledge of QA best practices and testing to ensure automation reliability and performance.

Requirements:

• 1–3+ years of experience mapping business or technical lifecycles, processes, workflows, and tasks in complex environments.

• 1–3+ years of experience identifying and implementing process or workflow optimization and automation.

• 1–3+ years of experience building and supporting automation solutions, including:

  • Business Process Management (BPM)

  • Robotic Process Automation (RPA)

  • Workflow Automation (WA)

  • Intelligent Automation (IA)

  • Low-code/No-code platforms

  • IT Process and Infrastructure Automation

  • Software Deployment and Cloud Automation (e.g., Infrastructure as Code)

• Experience with modern scripting languages (JavaScript, Python, Shell, etc.).

• Experience working with REST APIs.

• Familiarity with SaaS platforms (e.g., Salesforce, Google Workspace, Microsoft, ServiceNow, Atlassian).

• Experience with modern databases and SQL (e.g., MySQL, PostgreSQL, SQL Server, AWS RDS, Snowflake).

Benefits:

• Company laptop
• Workspace setup bonus $400 USD gross
• Bonuses in September and December, $300 USD gross each
• Vacation bonus $500 USD gross
• Floating days (Ex: Birthday off)
• Health Insurance
• 20 working days of vacation after the first year of employment
• English Online Training among others

Additional Programs

• 5% sales commissions if you bring a sales opportunity, and the opportunity is won.
• USD $500 if you bring a new employee using our referral program.