Technical Account Manager

• Innovate with Purpose: Build impactful solutions for customers worldwide.
• Join Excellence: Work in a diverse, collaborative, and innovative team.
• Shape the Future: Lead in redefining revenue optimization.
• Grow Together: Unlock your potential in a supportive environment.

Varicent’s Customer Success team is actively seeking a Technical Account Manager with an analytic mindset and a keen focus on data. The dedicated TAM will partner with a portfolio of customers to achieve long-term goals, while developing strong relationships, and adapting to our evolving product offerings. The successful candidate will coach and enable their client contacts on technical needs, new feature adoption, encourage model optimization, and facilitate the extension of the existing VIP agreement. This role was created to support client’s varying and unique technical needs during every stage of their software lifecycle journey.

Extensive hands on experience with Varicent's Sales Planning tool is a Requirement.

What You'll Do:

• Assume the role of expert and specialist, trusted with the responsibility of managing and nurturing your designated client portfolio.
• Facilitate Sales Planning training to employees, partners, and customers in group based settings (both virtually and in person) 
• Review impact of new features and fixes and assess those against customers organizational needs
• Assist in configuring Varicent specific solutions based on customer requirements as requested
• Generate and communicate monthly performance and support metric reports
• Analyze usage data and metrics to identify remedial actions required
• Help implement remedial actions for proactive maintenance
• Support other team members by troubleshooting errors, bugs & technical hurdles and advising on best practice for optimizations - upskilling the team in the process
• Take initiative in identifying growth opportunities
• Collaborate with our team to achieve sustainable project and product growth
• Participate in Success Planning Workshops to drive Customer Success initiatives through Customer Success Planning
• Work with internal stake holders to review change management process and propose future state where possible

What You'll Bring:

• At least 7 years of experience in IT Consulting, Enterprise Software Implementation
• Experience with Varicent's Sales Planning Tool is a Requirement 
• Bachelor’s Degree or higher in a technical field or a related business discipline  
• Prior experience with Query Based Languages and Relational Databases
• Technical data skills including strong experience with SQL, data manipulation, Microsoft Excel
• Time management: organize work schedules ensuring deadlines are always met
• Strong business communication skills 
• Experience in gathering and interpreting requirements and matching those with product capabilities
• Ability to empathize with customers and understand their needs at every stage of the software lifecycle
• Initiative and ability to work with minor oversight Ability to adapt to evolving and changing processes
• Preferred: Hands on experience of Varicent software products (Administering, implementing, and/or supporting

Success Outcomes

1-3 Months: 

• Candidate should be familiar with company culture, policies, and internal systems.
• Training and onboarding should be complete.
• Candidate will learn the various sources to obtain information.
• Begin client and CSM introductions.
• Participation in team meetings and events.

4-6 Months:

• Candidate should be able to manage their clients fairly independently and adhere to the VIP program.
• Candidate will begin to prioritize their own work and demonstrate problem resolution, personal growth, and adaptability

7 Months and Beyond:

• Candidate will be given a full client portfolio. After 12 months should be able to perform all duties of a TAM, including performing a complete Annual Health Check

For this role, the estimated annual base salary range is between $92,300 – $121,000 USD. In addition to base salary, our compensation package may include bonuses, commissions for eligible sales roles, and a comprehensive benefits package. The actual base salary will vary based on factors including individual qualifications and market data, as objectively assessed during the interview process. 

This posting is for a existing vacancy. 

This hiring process utilizes artificial intelligence tools to assist in candidate screening and assessment. Our AI tools are designed to complement — not replace — human decision-making. 

Overview of Benefits: 

• Health & Wellness— Comprehensive medical, dental, and vision coverage tailored to your local needs 
• Time Off— PTO and public holidays to rest, recharge, and do what matters most 
• Volunteer Days— Dedicated time to give back and support the communities that matter to you 
• Ignite Days— Dedicated learning days to support continuous growth, skill development, and professional learning 
• Financial— Compensation that reflects your market and your value 
• Retirement— Retirement plans designed to help you build long-term financial security 
• Tuition Assistance— Invest in your growth with support for continuing education and professional development 
• Flexibility— Work where you thrive, with remote and hybrid options available across most regions