Business Operations Specialist

• Innovate with Purpose: Build impactful solutions for customers worldwide.
• Join Excellence: Work in a diverse, collaborative, and innovative team.
• Shape the Future: Lead in redefining revenue optimization.
• Grow Together: Unlock your potential in a supportive environment.

THE OPPORTUNITY

The aim of our R&D Operations team is to ensure the smooth and efficient functioning of all operational, project, and cross-functional activities that support our product and engineering organization. This involves coordinating procurement, managing vendor relationships, tracking critical metrics, and driving compliance and governance programs. We work proactively across teams to remove friction, improve visibility, and ensure that processes are followed consistently — from daily cloud cost controls to weekly health metrics. Ultimately, we are dedicated to enabling our R&D teams to focus on delivery by handling the operational backbone that keeps everything running.

THE TEAM

Our R&D Operations team is looking for a talented Engineering Operations Specialist who will
work closely with Development, QA, Support, Product, Finance, Legal, and external vendors. You
will serve as a key connector across disciplines — gathering information, coordinating programs,
tracking budgets, and ensuring nothing falls through the cracks. Your strong organizational skills,
attention to detail, and ability to communicate across all levels of the organization will be critical
to your success in this role.

WHAT YOU'LL DO

• Frequent Metrics Reporting – Maintain and update numerous source files used for weekly reporting, these will come from a variety of tools, teams, and processes.
• Cloud Cost Controls – Perform regular monitoring of R&D cloud spend; coordinate with R&D teams on individual spending overages; track the cost impact of new and ongoing
  projects; produce weekly cloud spend health reports.
• Escalations Management – Intake escalations coming from Support, Sales, Services, andother internal teams; update and manage JIRA tickets escalated to the R&D team.
• Translation Coordination – Coordinate regular translation projects between the R&D and
  vendor
• Procurement Coordination – Act as the coordination layer for procurement activities by aligning with procurement managers, legal, security, and R&D teams; manage timelines,
  facilitate communication, drive approvals, and support peer evaluation of vendor solutions to ensure well-rounded selection decisions.
• Internal Accounting & Vendor Management – Maintain tracking of different vendor products to ensure that renewals and usage align with our agreements, coordinate any
  billing related items vendors, and expense related items within the team
• Meeting Coordination – Facilitate recurring weekly meetings for various internal groups; take and distribute meeting notes; update required tools such as slides, Monday.com, or
  equivalent platforms. 
• Development Hours Logging – Work with Development leads to identify and track hours spent on innovation to create precise auditable records, these will be used for different financial reporting projects.
• Accessibility Compliance – Support client’s accessibility needs with Product Management, Compliance, R&D, and Vendors to produce necessary reports and coordinate product gaps.
• Security & Compliance – Coordinate with the Compliance team to ensure all outstanding training and security tests are completed across R&D teams. Review open-source tooling for compliance eligibility and direct product security escalations to the appropriate R&D team.
• People Programs & Events – Coordinate team events (large and small) including venue/vendor scheduling, catering, invitations, and on-site execution; ensure events run
  smoothly and that budgets and payments are properly arranged.

WHAT YOU BRING

• 3–6+ years of experience in an operations, project coordination, or business analyst role, preferably within a software or technology organization
• Strong organizational and time-management skills, with the ability to manage multiple concurrent workstreams
• Proven ability to coordinate cross-functionally across engineering, finance, legal, and vendor teams
• Experience working in or alongside Agile/Scrum development teams
• Strong verbal and written communication skills, including experience preparing management-level presentations and metric reports
• Experience with vendor management, procurement processes, and contract coordination
• Proficiency with JIRA for ticket tracking and project coordination
• Familiarity with cloud platforms (AWS, IBM, or Azure) at a conceptual level for cost
  monitoring purposes
• Advanced proficiency in Microsoft Excel, including pivot tables, charting and graphing, advanced formulas (e.g., XLOOKUP, INDEX/MATCH, array formulas), and data analytics
  techniques for deriving insights from operational datasets
• Strong proficiency in Microsoft PowerPoint, with the ability to build clear, visually compelling presentations
• Experience with project and work management platforms such as Monday.com, Asana, or equivalent tools for coordinating tasks and team workflows
• Working understanding of basic database querying concepts, including the ability to read and construct simple SQL SELECT queries for data retrieval and reporting purposes
• Foundational understanding of software development concepts, including the software development lifecycle (SDLC), version control, release cycles, and how development, QA, and operations teams interact within a product organization.
• Collaboration and Communication:
• CEFR B2 level English proficiency or higher is required.
• Ability to work effectively in cross-functional teams.

Education:

• Bachelor's degree in Business Administration, Operations Management, or a related field 

FIRST 30 DAYS: GETTING STARTED

• Be trained in exploratory and regression testing, validating defect fixes and logging defects
• Understand the core functionality of the ICM product
• Work closely with senior members of the QA team to complete weekly testing tasks
• Participate in daily stand-ups and give progress updates on tasks

FIRST 60 DAYS: BUILDING MOMENTUM

• Gain increased knowledge of the system under test
• Gather requirements, create test plans and test cases for new functionality and execute the plan
• Deliver timely estimates of testing tasks and scope work
• Experience a full software development release cycle from development to testing to release

FIRST 90 DAYS: HITTING YOUR STRIDE

• Collaborating with a cross-functional team to gain understanding and influence business
  requirements to ensure excellent quality
• Increased ownership of testing projects
• Ensure a great customer experience by being the voice of quality, raising issues when needed and
  highlighting risks.

Note: 

• This role requires employees to work within Eastern Standard Time (EST) business hours. While we are open to candidates from outside the EST time zone, please be prepared to adjust your working hours to align with this time zone. Flexibility will be essential to ensure seamless collaboration with the team and stakeholders.
• This position is fully remote, offering you the flexibility to work from anywhere. We embrace a results-driven work culture, focusing on performance and collaboration over location. As part of our team, you’ll have the opportunity to build a work-life balance that suits you, while staying connected with a diverse, global team through virtual tools and regular online communication. Whether you're working from home, a co-working space, or another location of your choice, we’re committed to supporting you with the resources and autonomy needed to succeed in a remote environment. 

🍎 Benefits 

• Market Leading Compensation Package.
• Wellness Programs to Support Health and Wellbeing.
• Working with the latest tools and technologies in a fast-paced environment.
• Remote Work Flexibility.
• Comprehensive Employee Insurance Coverage: Medical, Dental, Vision, Life Insurance.
• Annual Time Off: Time off is provided in accordance with applicable legislative requirements.
• Global Connected Culture: Hubs in Romania, UK, US, Canada.
• Dynamic Work Culture: Thrive in our innovative and multicultural environment.
• Grow with Us: Continuous development opportunities.