Client Care Coordinator

 

Who We Are:

The Veterinary Eye Center (VEC) is opening a brand new, purpose-built specialty practice in the heart of Greenwich’s West End (100 Putnam Green). We will offer industry-leading Ophthalmological services, advanced diagnostics and surgical treatments in a modern, highly accessible facility. We’re known for our collaborative approach, working closely with referring veterinarians to provide thoughtful, high-quality care and exceptional client service. This is our fourth VEC location, and we're building it with the same focus that has secured our reputation as a destination for exceptional patient outcomes, supportive and transparent team culture, and forward-thinking medicine.

We’re seeking an experienced Client Care Coordinator to join our founding team. The Client Care Coordinator is the first and last point of contact for our clients and is the face of our practice. You will work closely with our dedicated clinical staff and be a capable ambassador for the organization to the public, our clients, and to the professional community.

This is a chance to help shape the protocols, culture, and rhythms of a brand-new specialty practice before we open our doors. You’ll be instrumental in helping us build a team that functions with trust, efficiency, and heart.

 

What You’ll Do:

● Greet clients and patients, deliver best in class customer service, and ensure all client questions are answered in an informative and friendly manner

● Communicate and collaborate with colleagues regarding patient care and client questions

● Document communications and conversations

● Manage the appointment schedule

● Receive payments for services rendered and oversee daily financial reconciliation

● Perform intake and discharge duties

● Perform general administrative duties

● Answer multiple phone lines

● Maintain common areas

 

What We Require:

● 2+ years of experience in a customer service or client facing role (Veterinary Preferred)

● Excellent written and verbal communication skills

● Comfort working around all types of dogs and cats

● Exceptional organizational skills with a keen eye for detail

● Adaptability and focus in a busy environment

● A passion for animals

What Makes This Role Unique:

This is a launch position as we open a brand new hospital in Greenwich! You will spend your first few weeks training, building rapport, and establishing a team workflow before opening a brand new facility. This is a once-in-a-career chance to be a key part of a founding team and you’ll gain unique experience both operationally and clinically as we expand our state-of-the-art care in a new state. Our target start date for this role is November 10, 2025.

 

What We Offer:

● The salary range for this role is: $19.00 - $23.00 per hour

● No weekends

● Comprehensive medical, dental and vision coverage

● FSA/HSA

● Generous paid time off, up to 120 hours of PTO per year

● 401(k) with a company match

● Paid Parental Leave

● Scrub Allowance

● Elective benefits through MetLife

● Employee pet discounts

● Discounted pet insurance

 

We provide equal opportunities for everyone who applies to and works for our company, regardless of age, sex, sexual orientation, gender identity, gender expression, race, color, national origin, disability, and all other law-protected considerations that make you, You.