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Inside Sales - Orders

Mason, Ohio, United States

What you'll do:

  • Receive and respond to phone, e-mail, and web-based inquiries regarding technical data/support, price, delivery, or application information from customers and representatives.
  • Monitor and respond efficiently to the chat function, assisting with quotes, answering customer questions, and delegating to the appropriate person as needed. Complete proactive open quote follow-up or new product information phone calls.
  • Establishes, develops, and maintains relationships with current customers, prospective customers, Outside Sales, and/or representatives to generate new business for the organization’s products and services.
  • Receive all orders for proper routing to the appropriate functional group. Support new business development activities by follow-up phone calls on sales leads, as required.
  • Backup Inside Sales – Orders team with phone calls and email support as needed. Must address customers' issues and ensure effective and responsive problem resolution.
  • Assist customers with order clarifications- including but not limited to shipping, invoicing, payment terms, freight terms, quantity, model code, and resolve credit holds. 
  • Field incoming inquiries for post order service and support issues. Ask probing questions to determine best course of action to fulfill customer needs and minimize VEGA costs.
  • Issue timely and detailed Material Return Authorizations (MRA’s) for VEGA equipment.
  • Make decisions regarding the issuance of credits and the creation of special exchange terms, using defined guidelines. Initiate internal quality reporting process via electronic quality system. Review all non-managed orders for completeness of data needed for accurate entry. 

What you'll need:

  • Two/Four-year Degree, preferably in a Technical Field.
  •  AND related customer service experience.
  • OR equivalent combination of education and experience. 

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