Phone Hardware Administrator

Velofi is a leader in advanced technology solutions, focusing on integrated security, communications, and fiber optic infrastructure. Our commitment to exceptional service sets us apart in the industry. We empower multifamily properties, commercial enterprises, and residents to thrive in the digital age through innovative and reliable solutions. Joining Velofi means being part of a team dedicated to enhancing connectivity and security while driving transformative projects. We strive to build lasting relationships as a trusted partner to our clients, enhancing connectivity, security, and operations at every level.

PHONE HARDWARE ADMINISTRATOR

ESSENTIAL RESPONSIBILITIES

• VOIP Phone System Management
• Emergency Pool & Elevator Phones
• Cellular Boosting Systems
• Property-Wide Cellular Service Support
• Technical Support & Troubleshooting
• Vendor & Service Provider Coordination
• Documentation & Compliance
• Continuous Improvement & Upgrades

KEY REQUIREMENTS

• Willingness to travel
• Clear communication with end-users, vendors, and IT teams.
• VoIP Protocols & Standards: Knowledge of SIP, RTP, and other communication protocols.
• Experience with IP-PBX systems, voicemail systems, and call routing.
• Ability to plan and implement VoIP upgrades, migrations, or integrations.
• Maintaining network diagrams, call flow charts, and system configurations.
• Ability to quickly diagnose call quality issues, dropped calls, and latency problems.
• Understanding of VoIP security best practices, including encryption, firewalls, and intrusion detection.
• Strong understanding of TCP/IP, DNS, DHCP, VLANs, QoS, and firewalls.

EDUCATION & CERTIFICATIONS (PREFERRED)

• Degree: Bachelor's degree in IT, Networking, or a related field
• Certifications: CCNA (Collaboration), CCNP Voice, CompTIA Network+, or other VoIP-related certifications

NOTE: This document outlines the general nature and level of work expected from individuals in this role.  It's important to understand that this is not an exhaustive list of responsibilities, duties, and skills.  Additional tasks or job functions that can be safely performed may be required as necessary by supervisory personnel.  This flexibility in additional duties showcases the company's adaptability and encourages employees to be versatile. The employee is expected to adhere to all work rules, procedures, and policies established by the company, including, but not limited to, those contained in the employee handbook.