IT and Security Support Manager

Velofi is a leader in advanced technology solutions, focusing on integrated security, communications, and fiber optic infrastructure. Our commitment to exceptional service sets us apart in the industry. We empower multifamily properties, commercial enterprises, and residents to thrive in the digital age through innovative and reliable solutions. Joining Velofi means being part of a team dedicated to enhancing connectivity and security while driving transformative projects. We strive to build lasting relationships as a trusted partner to our clients, enhancing connectivity, security, and operations at every level.

 

IT & Security Support Manager

 

The IT & Security Support Manager is responsible for leading and managing all technology and physical security support operations across the organization. This includes oversight of phone systems, internet services, surveillance cameras, and door access controls.

 

In this role, you’ll have the opportunity to shape and grow an essential department, work on diverse technology and security challenges, and make a direct impact on the organization’s operational excellence. The Director will establish and enforce policies, service standards, and standard operating procedures (SOPs), while developing and mentoring a high-performing support team. This position requires a balance of strategic planning, hands-on leadership, and operational execution to ensure secure, efficient, and uninterrupted technology and security support services that enable organizational success.

 

Key Responsibilities:

• Lead, mentor, and expand the IT & Security Support
• Oversee day-to-day support for phone, internet, camera, and access control
• Develop and enforce policies, SOPs, and service
• Manage budgets, vendors, and department
• Ensure system reliability, security, and
• Implement strategic improvements to enhance service quality and

 

Qualifications:

• 8+ years in IT or security support operations, including 3+ years in
• Strong experience with both technical support and physical security
• Proven ability to build and scale
• Skilled in policy creation, vendor management, and budget
• Excellent leadership, communication, and problem-solving

 

Reporting Structure:

• Reports To: Chief Operating Officer (or equivalent senior leadership)
• Direct Reports: IT & Security Support team members, system administrators, and related

NOTE: This document outlines the general nature and level of work expected from individuals in this role.  It's important to understand that this is not an exhaustive list of responsibilities, duties, and skills.  Additional tasks or job functions that can be safely performed may be required as necessary by supervisory personnel.  This flexibility in additional duties showcases the company's adaptability and encourages employees to be versatile. The employee is expected to adhere to all work rules, procedures, and policies established by the company, including, but not limited to, those contained in the employee handbook.