Director of IT and Security Support

Velofi is a leader in advanced technology solutions, focusing on integrated security, communications, and fiber optic infrastructure. Our commitment to exceptional service sets us apart in the industry. We empower multifamily properties, commercial enterprises, and residents to thrive in the digital age through innovative and reliable solutions. Joining Velofi means being part of a team dedicated to enhancing connectivity and security while driving transformative projects. We strive to build lasting relationships as a trusted partner to our clients, enhancing connectivity, security, and operations at every level.

Director of IT & Security Support

Position Overview:

The Director of IT & Security Support is responsible for leading and managing all support operations related to the organization’s technology and physical security systems. This includes oversight of phone systems, internet services, cameras, and door access controls. The role requires establishing and enforcing policies, standard operating procedures (SOPs), and service standards while building and developing a skilled support team. This position combines strategic planning, hands-on leadership, and operational excellence to ensure reliable, secure, and efficient support services across the organization. 

Key Responsibilities: -

• Lead, mentor, and expand the IT & Security Support team.
• Oversee day-to-day support for phone, internet, camera, and access control systems.
• Develop and enforce policies, SOPs, and service standards.
• Manage budgets, vendors, and department resources.
• Ensure system reliability, security, and compliance.
• Implement strategic improvements to enhance service quality and efficiency. 

Qualifications:

• 8+ years in IT or security support operations, including 3+ years in leadership.
• Strong experience with both technical support and physical security systems.
• Proven ability to build and scale teams.
• Skilled in policy creation, vendor management, and budget oversight.
• Excellent leadership, communication, and problem-solving skills.

NOTE: This document outlines the general nature and level of work expected from individuals in this role.  It's important to understand that this is not an exhaustive list of responsibilities, duties, and skills.  Additional tasks or job functions that can be safely performed may be required as necessary by supervisory personnel.  This flexibility in additional duties showcases the company's adaptability and encourages employees to be versatile. The employee is expected to adhere to all work rules, procedures, and policies established by the company, including, but not limited to, those contained in the employee handbook.