Resident Technology & Experience Technician

Velofi is a leader in advanced technology solutions, focusing on integrated security, communications, and fiber optic infrastructure. Our commitment to exceptional service sets us apart in the industry. We empower multifamily properties, commercial enterprises, and residents to thrive in the digital age through innovative and reliable solutions. Joining Velofi means being part of a team dedicated to enhancing connectivity and security while driving transformative projects. We strive to build lasting relationships as a trusted partner to our clients, enhancing connectivity, security, and operations at every level.

Resident Technology & Experience Technician

Position Summary 

As a Resident Technology & Experience Technician at Velofi, you will serve as the dedicated point of contact for multiple residential communities, ensuring property managers, staff, and residents receive world-class service. From onboarding and training to ongoing support and troubleshooting, you'll represent Velofi in all client-facing operations and help drive adoption of our products and services.

Key Responsibilities:

• Serve as the primary point of contact for assigned properties and their office staff.
• Train property staff on Velofi product offerings, marketing materials, resident sign-up process, and portal access.
• Lead management onboarding sessions to ensure familiarity with services and policies.
• Contact residents directly to assist with onboarding and confirm service satisfaction.
• Ensure compliance with Velofi policies by residents and staff.
• Provide customized, property-branded marketing materials.
• Maintain and deepen long-term relationships with property teams and residents.
• Represent Velofi professionally in all community interactions.
• Streamline communications to improve clarity and service comfort.
• Troubleshoot and coordinate solutions for on-site tech issues (internet, cameras, security, phones).
• Manage relationships across multiple properties simultaneously. 

Qualifications

• 3+ years experience in relationship management, client success, or community engagement.
• Strong communication and interpersonal skills.
• Comfort with both technical troubleshooting and client-facing responsibilities.
• Ability to manage multiple projects and communities simultaneously.
• Experience with CRM systems, onboarding, and training facilitation preferred.

NOTE: This document outlines the general nature and level of work expected from individuals in this role.  It's important to understand that this is not an exhaustive list of responsibilities, duties, and skills.  Additional tasks or job functions that can be safely performed may be required as necessary by supervisory personnel.  This flexibility in additional duties showcases the company's adaptability and encourages employees to be versatile. The employee is expected to adhere to all work rules, procedures, and policies established by the company, including, but not limited to, those contained in the employee handbook.