Current openings at Velora, home of Raisely, Keela and Aplos

  About the Role ** We're currently only accepting candidates located in Canada only and specifically in the Province of BC, AB, MB, and ON with strong preference to those located in British Columbia. We are seeking an exceptional Mid-level Software Engineer to join our Raisely Team. The ideal candidate will have experience and passion for developing in both backend and frontend code bases. You will collaborate with other high-performing team members to build scalable, distributed solutions with an emphasis on performance, reliability and observability to ensure the customer's user experience above all. With a keen eye for detail and experience in writing high-quality code, creating thorough tests, and conducting in-depth peer code reviews, you excel in problem-solving and are motivated by the chance to find innovative solutions, whether working independently or collaboratively. Raisely is an all-in-one fundraising platform built to help nonprofits and charities launch impactful digital campaigns without needing technical skills. With tools for creating branded donation pages, managing supporters, and tracking campaign performance, Raisely makes it easy to run peer-to-peer fundraising, recurring giving programs, and donation appeals. Trusted by over 2,000 organizations worldwide, Raisely has helped raise more than $500 million AUD. As a certified B Corporation, it operates on a mission-driven model—offering its core platform for free and sustaining itself through optional contributions. Raisely is designed for scalability and impact, enabling teams to fundraise confidently and focus on what matters most: their mission. What you'll be doing: Collaborate to develop high-quality software designs and architecture Maintain and advance micro-services and APIs Take ownership of mid-level projects and deliver quality work independently Actively contribute to team discussions, code reviews, and technical decision-making Write unit tests Maintain and contribute to technical documentation, including architecture decisions, runbooks, and onboarding guides Leverage AI-powered development tools daily to accelerate coding, testing, and code review workflows Prioritize, set and meet commitments   What we're looking for: Bachelor's degree in Computer Science or related field 3+ years of experience in software engineering Proficient with React and NodeJS Experience with cloud services (AWS, GCP, Azure) Understanding of containerization and orchestration technologies (Docker, Kubernetes) Hands-on experience with AI-native engineering tools and agentic coding assistants (e.g., Cursor, Copilot, Claude Code, or similar) as part of daily development workflows Familiarity with agentic engineering best practices Strong technical writing skills with the ability to maintain clear, up-to-date documentation Excellent communication and collaboration skills   Why work with us? 💵 Salary – The salary range for this role is $125,000 - $140,000 CAD. Your base salary compensation will be determined based on factors such as skills, education, experience, and geographic location. 🏝️ Paid Time Off Canada: Everyone gets 4 weeks paid leave plus 11 days of public holidays, as well as an ‘end of year shutdown’ which is an extra 2 week company holiday. Plus, you are entitled to generous paid sick leave. 🌴 Work remotely – We’re a remote-first company - live and work wherever you’re happiest. Plus we offer a monthly stipend for co-working spaces. 🤷 Training – We’ll support you when you want to learn new skills or pay for conference or course tickets. ❤️ Health Coverage & Retirement- Canada: We offer robust medical, dental, vision, disability and life insurance coverages and have a 4% match on Retirement.    

About the Role: Velora is a suite of purpose-built tools for nonprofits — Raisely, Keela, and Aplos — that brings fundraising, donor management, and fund accounting into alignment. Our platform powers over 15,000 global nonprofits, helping them raise funds, nurture donors, and track every dollar. We're building the definitive operating platform for the nonprofit sector, and partnerships are a critical engine of that growth. We're looking for a seasoned, strategic Director of Partnerships to build and lead our partner ecosystem across Raisely, Keela, and Aplos. You'll be stepping into a program with momentum — and your job is to take it to the next level. Partnerships is one of the most consequential channels for Velora's growth, and we need a leader who can elevate what's been built and drive incremental growth in partner-sourced revenue. Sitting within the Marketing team and the broader GTM org, you'll operate as a senior individual contributor with deep ownership of the partnerships function. You'll bring structure where there is ambiguity, prioritize ruthlessly, and build relationships that translate directly into revenue. Your north star: revenue driven via partnerships. This is not a role for someone who just manages relationships. This is a role for someone who owns outcomes. You're equal parts sales, marketing, and CS — as comfortable evangelizing the program to a prospective partner as you are running an activation motion that gets them generating leads. Signing is table stakes. What you're measured on is what happens after.   What You'll Do: Own the revenue number — Drive towards a partner-sourced revenue target annually. You'll set the strategy to get there, track progress relentlessly, and course-correct when needed. You know which 1–2 levers actually move the number. Optimize and scale the partner program — The foundation is in place. You'll audit what's working, identify gaps in structure, tiers, and enablement, and raise the bar on partner performance. You'll define what a great partner relationship looks like at Velora and systematically close the gap between where the program is and where it needs to be. Attract and sign new partners — Identify, engage, and close partnerships with high-value players in the nonprofit ecosystem — consultants, integrators, associations, technology allies, and channel partners. You know how to articulate the value of the program compellingly and close. Drive partner activation with the same intensity as signing — A signed partner who isn't generating leads is a missed opportunity. You treat activation as a core part of your job, not a handoff. You build the playbooks, run the motions, and stay in it until partners are producing. Own the partner relationship end-to-end — You are the primary point of contact for partners. You'll manage the relationship with the rigor of a key account manager and the strategic vision of someone building for the long term. Drive cross-functional enablement — Work hand-in-hand with Sales, Marketing, and Customer Success to ensure partner-sourced leads are followed up quickly, co-marketing programs are executed well, and partners are embedded into broader GTM programs. Report and iterate — Track partner pipeline, activation rates, and revenue contribution. Bring data and clear recommendations to leadership on what's working, what isn't, and where to double down. What You'll Bring: 7+ years in SaaS partnerships — You've owned a partnerships function, not just worked within one. Nonprofit SaaS experience — The nonprofit community is a tight knit group. You've worked in the sector and know what works and what doesn't work. A proven revenue track record — You've owned a number and can speak clearly to how you hit (or missed) it and what you learned. Activity metrics alone don't impress you — outcomes do. Ruthless target focus — You know exactly which 1–2 activities move your number and you protect that time fiercely. You don't get distracted by busy work or low-leverage relationships. When you're behind, you diagnose fast and course-correct — you don't wait to be told. Self-starter who figures it out — Nothing blocks you for long. You learn quickly, adapt when the playbook isn't working, and find a way. You don't need close management to stay on track — you're the one setting the pace. Equal parts seller, marketer, and relationship manager — You can pitch the partner program with conviction, design an enablement motion that gets partners activated, and manage ongoing relationships with the care of a CSM. You don't see signing and activation as separate jobs — they're both yours. Deep accountability — When things don't go to plan, you reflect on what you could have done differently. You welcome hard feedback and use it to grow. You don't externalize blame. Relationship depth — You've built meaningful, lasting relationships in your industry. You know that influence in a tight-knit sector like nonprofits compounds over time, and you invest accordingly. Cross-functional fluency — You work naturally with Sales, Marketing, and CX. You bring problems with solutions. You escalate rarely, and when you do, you come with a recommendation. Mission alignment — You genuinely care about the nonprofit sector. Our customers are changing the world, and you want to be part of helping them do it better. Why Work With Us? 💵 Salary – Insert salary range + Your base salary compensation will be determined based on factors such as skills, education, experience, and geographic location. Pay range depends on location and is $170,000 - $190,000 USD for US candidates OTE or $(base + variable tied to partner revenue | 75% base + 25% variable comp) Your base salary compensation will be determined based on factors such as skills, education, experience, and geographic location. 🏝️ Paid Time Off Canada: Everyone gets 4 weeks paid leave plus 11 days of public holidays, as well as an ‘end of year shutdown’ which is an extra 2 week company holiday. Plus, you are entitled to generous paid sick leave. US: US employees are eligible for open or paid discretionary time off (take time when you need it), plus 11 days of public holidays, as well as an ‘end of year shutdown’ which is an extra 2 week company holiday. Plus, you are entitled to generous paid sick leave. 🌴 Work remotely – We’re a remote-first company - live and work wherever you’re happiest. 🤷 Training – We’ll support you when you want to learn new skills or pay for conference or course tickets. ❤️ Health Coverage & Retirement- Canada & US: We offer robust medical, dental, vision, disability and life insurance coverages and have a 4% match on Retirement.        

About the role: Location: Remote — Canada ** We are only considering candidates located in BC, AB, MB, and ON Velora is looking for a Technical Support Engineer II to take ownership of complex, high-impact escalations across Aplos, Raisely, and Keela. As a TSE II, you'll debug deep technical issues, build lightweight tools that make the team faster, contribute to incident response, and act as a connector between Customer Support, Engineering, and Product. We're building an AI-native team — one where AI agents and tools are embedded in how we triage, diagnose, and improve, not bolted on as an afterthought. You'll work within Velora's product suite — diagnosing issues at depth, using AI tooling that accelerates your output, and turning recurring customer pain into product improvements. You'll mentor junior TSEs, contribute to team standards, and help raise the bar for what great technical support looks like at this scale. If you're someone who goes beyond the ticket, thinks in systems, and wants real influence on how a multi-product support org operates — this role is for you. What will you be doing (your role)? Escalation & Incident Ownership Own high-complexity escalations end-to-end — debug, reproduce, and drive them to closure with minimal hand-holding, even when the path forward isn't fully defined. Serve as incident coordinator during production incidents; restore systems to steady state, manage stakeholder communication, and drive clean post-incident handoffs to Engineering. Handle technical communications under pressure; set expectations and provide timely, clear updates until resolution. AI-Augmented Troubleshooting Use Cursor as your primary AI workspace to triage, diagnose, and resolve issues faster. Drive log analysis, code exploration, and automation through Cursor agents, and share the prompts, workflows, and patterns that work with the team. Build lightweight scripts, automations, and macros in Cursor that reduce manual toil and accelerate root cause isolation. Build dashboards and saved searches across logs, product analytics (Metabase, Pendo), and tickets to detect regressions and emerging trends early — using Cursor to accelerate the querying, scripting, and synthesis behind them. Knowledge & Process Excellence Facilitate external documentation reviews; review and approve troubleshooting, runbook, and process documentation to keep customer-facing and internal content accurate, testable, and versioned. Contribute to case handoff standards to Engineering including required logs, timelines, and impact assessments. Collaboration & Impact Act as a bridge between TSE, Engineering, and Product — translate recurring customer pain points into prioritized feature requests with clear impact, frequency, and suggested acceptance criteria. Facilitate technical discussions with internal teams on complex, multi-system issues. What we're looking for (requirements): This role sits at the center of Velora's shift to an AI-native company. We're looking for someone who treats AI as a force multiplier, owns problems without hand-holding, and holds a higher bar because AI makes that bar reachable. We believe that no one meets 100% of the listed qualifications. We're less focused on a checklist and more interested in finding someone who is deeply technical, genuinely curious, and hungry to solve hard problems. Technical Depth 3–5 years supporting SaaS products with proven ownership of complex escalations. Bachelor's in Computer Science, Engineering, or a related field — or equivalent hands-on experience. Proficient with SQL — filters, sorting, joins, aggregations, and subqueries — against production or warehouse data. Proficient using REST APIs to reproduce issues, validate server responses, and create minimal test cases. Proficient with session replay tools (e.g., LogRocket, FullStory) to reconstruct flows and isolate UX vs. product vs. data issues. Familiarity with version control systems (e.g., git); comfortable navigating repos and reading diffs. Advanced troubleshooting across client, network, API, and data layers using logs, traces, and evidence-based reasoning. Comfortable with basic scripting to parse logs, automate repros, or generate diagnostics. AI-Native Mindset Hands-on with AI tools (Cursor, Notion AI, Claude Code, etc.) and uses them daily as core parts of how you work — actively leverages AI agents to move faster, surface patterns, and free up time for higher-leverage work. Proficient using Cursor or similar AI coding tools to write basic diagnostic or automation scripts. Familiarity with agentic AI workflows — able to identify and flag failure modes, test outputs, and apply direct, constructive feedback when AI output is inaccurate or misleading. Experiments proactively, finds leverage others miss, and shares findings with the team. How you work Own problems end-to-end — figure out the path and ship the outcome, even under ambiguity or imperfect information. Obsessed with impact, not activity. Closing a ticket isn't the same as solving the problem. Give and receive direct feedback. Say the hard thing, commit, and move forward. Energized by change and ambiguity — keep moving forward when things shift fast, and bring a can-do attitude into hard incidents and tough customer moments. Think about the business and the team — connect support outcomes to customer trust and revenue across Velora's portfolio; invest genuinely in making the people around you better. Demonstrated Impact Track record of driving personal and team KPIs (first-response time, time to resolution, reopen rate, deflection wins) and using them to drive continuous improvement. Demonstrated ability to improve workflows, tooling, and team processes — not just follow them.     Why work with us? If you need more convincing, here's the rest of it: 💵 Salary – $80,000 - $90,000 CAD. Your base salary compensation will be determined based on factors such as skills, education, experience, and geographic location. 🏝️ Paid Time Off Canada: Everyone gets 4 weeks paid leave plus 11 days of public holidays, as well as an 'end of year shutdown' which is an extra 2 week company holiday. Plus, you are entitled to generous paid sick leave. 🌴 Work remotely – We're a remote-first company — live and work wherever you're happiest. We also provide a monthly stipend for co-working (in case you want to get out of the house 😉) 🤷 Training – We'll support you when you want to learn new skills or pay for conference or course tickets. ❤️ Health Coverage & Retirement – Canada: We offer robust medical, dental, vision, disability and life insurance coverages and have a 4% match on Retirement.