Trust & Safety Manager, User Policy

About Vercel:

Vercel’s Frontend Cloud provides the developer experience and infrastructure to build, scale, and secure a faster, more personalized web. Customers like Under Armour, eBay, The Washington Post, Johnson & Johnson, and Zapier use Vercel to build dynamic user experiences on the web.

At Vercel, our mission is to enable the world to ship the best products and that goes hand in hand with creating an environment where you can do your best work.

About the role:

Vercel’s is looking for a User Policy Senior Manager to join our Trust & Safety team. You will report to the Director of Safety and will be located in US, EU, or remote.

In this role, you will get to work with small but mighty Trust & Safety, Legal, and Abuse Operations teams at Vercel to level up our policy, operations, escalations, incident management, terms of service, documentation, and user-facing T&S resources. If you like greenfields and challenges—in a supportive department—Vercel is the place for you.

Getting started:

• We want you to feel like part of the team early on! Our team will help integrate you into the company with explanations on our product, policies, processes, team structure and roadmap.
• We’re excited for you to learn, grow, and contribute right away! We trust that you’ll bring experience and knowledge that will uplift and up-level the team, but we don’t expect you to know everything on Day 1.

What you will do:

• Modernize our current internal trust & safety policies, workflows, and implementation to match Vercel’s current and future needs.
• Run Trust & Safety’s policy escalations program to solve edge cases and create answers to new questions (from the Abuse Operations team and in general).
• Represent Trust & Safety in company-wide incidents & escalations and create coverage (with the rest of the Trust & Safety team).
• Pair with the T&S team and the Abuse Operations team to implement policy in Abuse Operations workflows to industry-best levels; training and workflow evaluation.
• Build out Vercel’s external acceptable use policy and user-facing documentation.
• As needed, be able to represent Vercel in external Trust & Safety communications

About you:

• 2+ years of experience in policy or user policy management (researching, writing, and implementing change) at a webhosting-based business
• 2+ years in incident management and policy escalations
• Experience with user restriction systems and setting, tracking, and using KPIs to understand and optimize policy/operations outcomes
• Experience working with an Abuse Operations team
• Understands current and upcoming regulatory systems that apply to Trust & Safety work

Bonus if you have:

Experience in risk mitigation, conflict resolution, or product policy; understanding of geo-politics related to trust & safety issues; familiarity with SQL and creating SQL queries; experience with production ML systems, ticketing systems, and ticket labelling; experience with elections/misinformation.

Benefits:

• Great compensation package and stock options.
• Inclusive Healthcare Package.
• Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
• Flexible Time Off - Flexible vacation policy with a recommended 4-weeks per year, and paid holidays.
• Remote Friendly - Work with teammates from different time zones across the globe.
• We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.

The San Francisco, CA base pay range for this role is $200,000.00 - $225,000.00.  This salary range is an estimate. Actual salary will be based on job related skills, experience and location. Pay ranges outside San Francisco may be adjusted based on employee location.  The total compensation package also includes benefits and equity-based compensation. Your recruiter can share more about the specific pay range for your location during the hiring process.

Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.

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