Platform Abuse Operations Lead, Trust & Safety

About Vercel:

Vercel gives developers the tools and cloud infrastructure to build, scale, and secure a faster, more personalized web. As the team behind v0, Next.js, and AI SDK, Vercel helps customers like Ramp, Supreme, PayPal, and Under Armour build for the AI-native web.

Our mission is to enable the world to ship the best products. That starts with creating a place where everyone can do their best work. Whether you're building on our platform, supporting our customers, or shaping our story: You can just ship things.

About the role:

We are looking for a Platform Abuse Operations Lead to join our Trust & Safety team. This role will be point on the team that owns Vercel’s operations response to scaled abuse and inauthentic accounts, improving Vercel’s anti-abuse capabilities, and have an eye toward systematizing the team. If you like the challenges of scaled abuse and helping building operations teams, then this opportunity in Vercel’s growing T&S team is for you.

You will report to the Director of Trust & Safety and will be located in the San Francisco Bay Area. If you’re based within a pre-determined commuting distance of one of our offices (SF, NY, London, or Berlin), the role includes in-office anchor days on Monday, Tuesday, and Friday, even if the role is listed as remote. For location-specific details, please connect with our recruiting team.

What you will do:

• Lead a team of skilled scaled abuse investigators; help define and run the team’s investigations and operations processes
• Handle day-to-day team and incident response functions
• Proactively and reactively investigate abuse by using and iterating on internal & external abuse tools, ML and AI systems, and by querying large data sets
• Systematize and document team operations, metrics, processes, and training materials
• Develop new methods for investigating platform abuse, scaled abuse, and inauthentic users
• Work with our program manager and dedicated engineering team to prioritize and improve our team’s anti-abuse systems, tooling, and capabilities
• Manage expectations and communicate the team’s priorities, status, and progress to internal stakeholders
• As needed, collaborate with product teams about safety features and systems to establish effective controls and mitigations as new products and features ship

About you:

• 5+ years in scaled abuse, anti-spam, signals intelligence, or Trust & Safety/abuse as an operations engineer, product manager, or analyst (or similar with an investigative function)
• Excellent information distiller, communicator, and relationship-builder
• Comfortable with ambiguity and problem-solving
• Data, ML, and AI literate, and ability to query large datasets to find patterns of abuse
• Ability to keep up with day to day operations while also maintaining longer term projects and management reporting

Bonus if you:

• Have hands-on experience implementing AI systems, ML labeling, or working with ML training data to solve operations problems
• Open to management track and building out a team of platform abuse investigators

Benefits:

• Competitive compensation package, including equity.
• Inclusive Healthcare Package.
• Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
• Flexible Time Off.
• We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.

The San Francisco, CA base pay range for this role is $148,000.00 - $222,000.00. Actual salary will be based on job-related skills, experience, and location. Compensation outside of San Francisco may be adjusted based on employee location, and the total package includes benefits and equity-based compensation. Your recruiter can share more details during the hiring process.

Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.