Product Manager, Observability

About Vercel:

Vercel is the agentic infrastructure company, freeing people and agents to ship what's next. For more than a decade we've helped builders move from idea to production with speed, security, and exceptional developer experience.

Now we're scaling our products for both agents and people to ship and run software, built in the open and trusted by OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide.

About the role

As a Product Manager, Observability, you’ll own the strategy and roadmap for Vercel’s observability products, including Runtime Logs, OpenTelemetry tracing, and Drains. Drains let teams stream logs, traces, Web Analytics events, and Speed Insights metrics into the systems they already use. You’ll partner closely with engineering and design to help customers understand and debug what they run on Vercel, through Vercel’s native surfaces and through integrations with vendors that support OpenTelemetry. This is a hybrid role with 3 in-office days per week in New York City.

What you'll do

• Own the strategy and roadmap for Vercel’s observability products, from telemetry ingestion through the surfaces developers use to debug and monitor
• Turn support escalations, customer interviews, usage data, and competitive shifts into a sequenced plan with clear tradeoffs, and define the metrics that show whether it’s working
• Partner daily with engineering on scoping, with design on making dense telemetry data legible, and with PMM on the launch narrative (changelogs, blog posts, and docs direction)
• Decide what Vercel builds natively and where it integrates with Datadog, Sentry, Grafana, Honeycomb, and New Relic
• Work with Enterprise customers and Sales/Solutions on observability needs that block adoption or expansion, and own pricing and packaging with Finance and GTM, since observability is metered

What you need

• 5+ years in product management, with meaningful time on developer, infrastructure, or data-intensive products
• Shipped a technical product, and can read a trace waterfall and reason about cardinality, sampling, and retention costs
• Owned a product domain end to end, turning strategy into work without a PM above you
• Write your own queries to answer usage questions instead of waiting on someone else

Bonus if you

• Have worked at an observability, APM, or monitoring company, or been the internal power user of one at scale
• Have shipped AI or agent-facing developer tooling
• Have owned consumption-based pricing for a technical product

Benefits & Compensation:

• Competitive compensation package, including equity.
• Inclusive Healthcare Package.
• Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
• Flexible Time Off.
• We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.

The San Francisco, CA base pay range for this role is $172,000 - $258,000. Actual salary will be based on job-related skills, experience, and location. Compensation outside of San Francisco may be adjusted based on employee location. The total compensation package may include benefits, equity-based compensation, and eligibility for a company bonus or variable pay program depending on the role. Your recruiter can share more details during the hiring process. 

Disclosures:

• Privacy: Please review our Job Applicant Privacy Policy for more information on how we handle your data.
• Equal Opportunity: Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.