Customer Support Representative- Dutch

Veriforce is the fastest-growing SaaS-technology and services company in the global supply chain risk management market. We help industry-leading companies create and maintain operating cultures and work environments that optimize safety, promote sustainability, and foster collaboration across a broad spectrum of internal and external stakeholders. What separates Veriforce from the rest is our people. We hire highly-intelligent, growth-minded individuals that team well and continuously look for new, better ways of solving business challenges.

We are seeking a Customer Support Representative out of our Pretoria Office. Reporting to the Team Lead, Customer Support. Customer Support Representatives are responsible for handling inbound customer communications via phone, email, and live chat and are required to serve customers by providing product and service information, as well as resolve product and service issues in an efficient, professional, and positive manner.

Job Functions

• Resolving product or service problems by clarifying the customer's complaint, determining the cause of
  the problem, selecting and explaining the best solution to solve the problem, assisting and/or
  completing correction or adjustment, and following up to ensure resolution
• Recording of timely, accurate, concise and clear notes for all support queries and subscriber account
  activities
• Data entry pertaining to the ongoing maintenance of customer subscriptions, within given guidelines
• Customer support in relation to incoming emails
• Provide assistance to the Client Management team when necessary
• Recommend products or services by collecting customer information and analyzing customer needs
• Attract potential customers by answering questions and suggesting information about products and
  services
• Recognize opportunities for product and solution promotion
• General troubleshooting, as well as observation and communication of errors within the ComplyWorks
  system
• Verifying subscriptions as per ComplyWorks and client guidelines with a high level of accuracy

Required Skills

• 2-5 years of customer service experience, preference for call centre experience using live chat software
• A post-secondary degree or certification preferred
• Fluent in written and spoken English and Dutch
• Experience in sales and product promotion, including calling customers to promote or sell
• Strong customer service skills including positive attitude, consistency, customer-first mindset,
  professionalism, and efficiency
• Ability to apply product knowledge when recommending services
• High attention to detail with a focus on quality
• Proficient at problem solving and comfortable with resolving conflicts
• Capacity to multi-task
• High-level of confidence with computers
• Must be very comfortable with Microsoft office.
• Proficient at working in and adding to a team environment