Director – Southeast Delivery Leader

Description

Verista’s 500 experts team up with the world’s most recognizable brands in the life science industry to solve their business needs. The nature of our business is to empower growth and innovation within the scientific community and to help researchers, organizations, and companies solve some of the world’s most pressing healthcare challenges. Verista provides innovative solutions and services that empower informed decision-making and are the result of our significant investment in our people and our capabilities.

Our ability to grow is driven by world-class people who thrive in a team environment and share our mission to enable life sciences clients to improve lives. Our talented and dedicated professionals are committed to making an impact every day.

Company Culture Guidelines & Values:

• We empower and support our colleagues
• We commit to client success at every turn
• We have the courage to do the right thing
• We encourage an inclusive environment where our colleagues feel respected, engaged, and challenged.
• We constantly acquire new skills and learn from our experiences to enhance our collective expertise

Director - Southeast Delivery Lead

Job Function:

The primary areas of focus for this role include management of all technical resources in the Southeast region of the United States (currently a sub “East” region).  This includes service delivery, employee management, training, and employee development.  Verista is structured as a matrixed organization and the delivery operations leadership partners with client services leadership and sales to manage the overall delivery and client experience collectively.  The Director is responsible for managing and growing all revenue specific to their respective accounts and region. 

This role provides positive leadership, manages and grows their service offerings by partnering with sales and client leadership across all their accounts and region.  The Director is a cross functional leader that must work with their Regional Heads and the Executive Leadership Team to develop and ensure quality execution of services, new business opportunities, talent development and packaging of services to optimize profitability.

The successful incumbent will drive the Verista Values and Mission - to be the leading provider of automation and compliance solutions across the entire regulated IT-OT (Information Technology and Operations Technology) Stack.  This includes leading strategies and tactics related to ensure:

• Industry Leadership
• Customer Value
• Expansion & Growth
• Collaboration & Scale

The position is to set an example of Verista Culture of hard work, positive attitude, commitment to satisfy the customer, and strong interpersonal skills. 

Responsibilities:

• Manage, execute and lead the designated staff to ensure customers, sales and service delivery activities meet or exceed customer and company goals and expectations.     
• As a technical leader in a professional services organization, this role is expected to carry utilization targets on billable projects as a high-level or recognized market SME.  Targets are in the 50-75% range and will be specifically defined in alignment with overall Gross Margins targets within your assigned accounts and region.  Technical knowledge and ability to connect at all levels are essential to success in this role.     
• Manage and track to annual goals including Revenue, Margin, Utilization, Employee Retention, & Client Rating. Develop strategies and tactics to ensure goals are met. Update monthly goal reports.
• Managing the Director’s responsibilities as outlined in the corporate RACI document including but not limited to the following areas and activities
  
  • Sales and New Engagement Activities 
    • Offer and support all lead generation activities, as necessary.
    • Responsible for reviewing, assessing and defining all requirements for scope and estimation of contracts.
    • New Business Development: The Directors are responsible for providing the technical depth and supporting relationship development with new logo sales and client services members during the sales process.
  • Project Implementation and Execution
    
    • Accountable for all solutioning/delivery methodologies – including the evolution to more managed service offerings utilizing scalable fundamentals related to people, process and technology.
    • Ensure all services projects, initiatives, and processes are in conformance with organization's and customers established policies and objectives. 
    • Focus upon ensuring standards and consistency with each and every employee and client.  
  • Employee Development and Staffing 
    
    • Develop, manage and work with TA to recruit talent for the proper mix of Subject Matter Experts and new talent at the proper target utilization level.  
    • Manages all assigned staff utilization to optimize revenue, margin and ability to respond to project needs expeditiously.
    • Manage team resourcing and forecasting to ensure effective and appropriate staffing levels.
    • Clearly and effectively communicate staffing needs (positive or negative) in a timely manner to allow for effective sales.
    • Communicate with HR and TA about resource needs including skillset required and timing.
    • Interview prospective candidates and provide hiring/offer recommendations for executive approval.
    • Manage and complete performance reviews for all assigned employees; typically, 4-8 direct reports and 25-50 staff.  The Director is expected to manage the balance of full-time internal staff with contractors considering margins, longevity, and quality.  
    • Meet on a regular basis bi-weekly with your direct reports. Identify mentors and support mentoring programs.
    • Keep assigned team up to date on procedures and training while maintaining billable targets.
    • Challenge employees to do their best. Have high expectations!
    • Hold employees accountable who do not meet expectations and provide feedback appropriately.
    • Develop and build a team environment with high morale and positive corporate culture.
  • Provide input on marketing, website, and strategies to facilitate growth.

This position requires the following skills/job knowledge:

• Education:
       Bachelor’s degree in a technical (STEM) discipline
• Industry Experience:
  • 15+ years’ engineering experience in GMP regulated environment with direct experience in pharmaceutical or medical device validation
  • 5+ years’ professional services and consulting experience.
  • 5+ years’ experience in professional services business development and customer relations
  • Expert knowledge of FDA regulations, ISPE guidelines and ISO standards including:
    • GAMP5
    • Good Documentation Practice (GDP) in pharmaceutical environment
    • ASTM-E2500 
    • ISO 14971 – risk management for medical devices 
    • ISPE Applied Risk Management for C&Q 
    • ISPE Science and Risk Based Approach for the delivery of facilities, systems and equipment
    • ICH 8, 9, 10 - Knowledge of Risk management and Risk Analysis Tools     
  • In depth knowledge of process and/or packaging equipment validation within Life Sciences or GMP industry.
  • Holistic understanding of process systems including work-processes, optimization methods, risk management, and project management  
  • Experience working in a fast paced, high growth, results driven organization
  • Experience in Project Management; managing numerous projects ranging from $50K to in excess of $5MM
  • Prior supervisory experience managing at least 20 people and at least 3-5 direct reports
  • Background in internal and external CSV and CQV validation
  • Sought out for knowledge of best practices in the industry for development of validation standards for pharma/biotech validation and compliance. 
  • Prefer validation program management and validation master planning experience
• Skills:
  
  • Proven experience and aptitude to meet, interact, and present in front of a wide range of customers with varying roles including:
    • C-level executives    
    • Project managers and plant engineers
    • Supervisor, operators     
  • Ability to strategically negotiate with clients and employees in high stress situations to resolve•    
    • Project and technical issues
    • Funding and change order discussions
    • Employee performance
  • Possess a history of strong leadership, deep practical validation knowledge and a proven track record for timely project delivery, project management, cost control, and customer satisfaction.  
  • Demonstrated ability to provide practical, specific guidance to colleagues regarding the knowledge of appropriate industry guidance and regulatory requirements.
  • Intermediate to expert skills with WORD, EXCEL and PROJECT.
  • Excellent English communication skills (written and verbal).
  • Calm and collected leader with the ability to guide a team in stressful client services-oriented projects.
  • Understanding of laboratory and automation manufacturing and assembly equipment (PLCs, HMIs, PC based controls).
  • Understanding of enterprise level systems commonly used in pharma/biotech companies.
  • Highly proficient in authoring/editing/executing validation documents for equipment/ facilities/ utilities.

Work Environment/Travel Expectations:

• Work is most often performed at the client sites primarily within the Research Triangle Park area of North Carolina, requiring the Director to travel on a regular basis for (1) client and employee check-ins, (2) tech sales support, (3) billable consulting work.   The home and office location for this position is in Southeast United States.  This role must permanently reside within a daily commutable distance of this market (i.e. Southeast United States to support the North Carolian RTP market).
• Job responsibilities require travel, which varies highly depending upon client and project needs; typical travel is approximately 50%.  Business development opportunities and tight project requirements may demand significant hours beyond 40 and hours on the weekend.  Average work hours are approximately 45-50 hours/week.  
• This role must maintain average utilization on billable work.  Targets are in the 50-75% range and will be specifically defined in alignment with overall Gross Margins targets within your assigned accounts and region.
• The Director is required to sign an Employment agreement document and will be eligible for Senior Leadership Incentive programs.  

Benefits

Why Choose Verista?

• High growth potential and fast-paced organization with a people-focused culture
• Competitive pay plus performance-based incentive programs
• Company-paid Life, Short-Term, and Long-Term Disability Insurance.
• Medical, Dental & Vision insurances
• FSA, DCARE, Commuter Benefits
• Supplemental Life, Hospital, Critical Illness and Legal Insurance
• Health Savings Account
• 401(k) Retirement Plan (Employer Matching benefit)
• Paid Time Off (Rollover Option) and Holidays
• As Needed Sick Time
• Tuition Reimbursement
• Team Social Activities (We have fun!)
• Employee Recognition
• Employee Referral Program
• Paid Parental Leave and Bereavement

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For more information about our company, please visit us at Verista.com