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Field Services Technician I

Mesa, Arizona, United States

 

 

Who we are...

Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50+ individual tolling authorities. 

Culture 

Verra Mobility Corporation is a rapidly-growing, entrepreneurial company that operates with a people-first philosophy and approach. The company lives by its core values—Do What’s Right, Lead with Grace, Win Together, and Own It—in everything it does for its customers and team members. The company seeks to grow aggressively, both organically and through acquisition, to continue to be the undisputed market leader with these five core competencies: bias for action, customer focus, teamwork, drive for results, and commitment to excellence.

Position Overview:

Verra Mobility is hiring a Field Service Technician who will be part of a fast paced, high growth traffic enforcement technology company. You will install, wire, connect, calibrate, analyze, troubleshoot, and maintain automated traffic enforcement systems, field WAN networks, and surveillance equipment. You will also install and upgrade or replace hardware and software systems as needed and complete relevant documentation. As a Field Service Technician, you will be traveling independently to locations where you will either work autonomously or in partnership with other Field Service Technicians, subcontractors, clients, or engineering staff to support our red light cameras and speed enforcement systems in the field.

Essential Responsibilities:

  • Preventative and remedial maintenance of fixed site installed systems.
  • Perform electronic and communication troubleshooting on installed equipment and mechanical troubleshoot equipment enclosures.
  • Troubleshoot, fault-find, repair, program, and configure ITS, red light cameras, and speed enforcement system issues and components in the field.
  • Prioritize tasks, carry out work as per Standard Operating Procedures and record activities performed at site by completing accurate reports.
  • Maintain accurate records of equipment inventory and update site remediation logs.
  • Organize, manage and safeguard vehicle stock parts and tools.
  • Effectively communicate with co-workers, customers, and subcontractors in the field, fostering a good working relationship.
  • Assist with on-the-job training of other staff on Verra Mobility technologies and systems.
  • Partner with Project Services team on new site installations by installing and configuring equipment at new sites.
  • Be on rotating on call coverage and at times work out of hours to attend and participate in emergency faults and knock downs.

Qualifications:

  • High School Diploma or equivalent.
  • Valid driver’s license with good driving record.
  • Entry level experience in IT related field with experience troubleshooting and repairing.
  • Proficient with using tools, test equipment, and Microsoft Windows Operating Systems.
  • Highly developed verbal and written communication skills.
  • Ability to work independently as well as on a team and with subcontractors.
  • Must be able to obtain the following certifications within 60 days from date of hire (company will provide required training):
    • CPCCOHS1001A Work safely in the construction industry (White Card)
    • RIIWHS205D Control traffic with a stop-slow bat
    • RIIWHS302D Implement traffic management plans
    • RIIWHS204E Work Safely at Heights
    • EWP Operator License (Yellow Card)
    • HLTAID001 Provide cardiopulmonary resuscitation
    • HLTAID002 Provide basic emergency life support
    • HLTAID003 Provide first aid
    • Site specific inductions (e.g. Citylink, Melbourne Airport)
    • Road Authority Indications (e.g. Service Stream, Transurban)
  • Comfortable traveling to work sites throughout Arizona.
  • Can safely operate hand and power tools.
  • Able to work outside with regular exposure to outside elements.
  • Must have the ability to lift items such as but no limited to ladders and system components.
  • Successfully complete Criminal History Check.

  Physical and Safety Requirements

 As an ideal field technician candidate, you must be able to perform the installations, relocations, removals, onsite troubleshooting and routine maintenance on various types of enforcement equipment. 

Our equipment is installed roadside, in various urban settings throughout Arizona.

The mobile enforcement equipment has its internal electronic components contained in a sturdy metal cabinet, that is approximately 5 high and 3 feet wide.  The enforcement units weigh approximately 400.lbs.  Inside those cabinets there are approximately 4 to 6 individual rechargeable batteries.  Each of those rechargeable batteries can weigh up to 70lbs. 

Listed below are a few key duties and tasks requirements of field technician, performing roadside work.

  • Function in an urban city environment.
  • Work in various weather conditions (heat, cold, rain, high winds).
  • Ability to function during various work hours (early mornings, evenings, overnight)
  • Comfortable wearing personal protective equipment (ie: eyewear, hardhats, gloves, boots)
  • Manipulate internal / external components using hands and power tools.
  • Utilize upper body strength, to remove padlocks (bolt cutters and sledge hammers).
  • Capable of repeatedly connecting and disconnecting rechargeable batteries.
  • Is able to repeatedly transfer rechargeable batteries from their storage rack onto a truck bed.
  • You can lift rechargeable batteries from a truck bed and install them into a rack.
  • Able to repeatedly lift rechargeable batteries from the ground, up onto a holding rack.
  • Can function at elevated levels (ie: truck bed, stop jersey walls, and on roadway bridges).
  • Ability to function inside a controllable lifting vehicle (ie: bucket truck) at various heights.
  • Utilize a handcart or dolly, with the purpose of physically moving an enforcement unit.
  • Safely navigate throughout the region, utilizing defensive driving skills and self-control.

Due to the various locations of our enforcement equipment, anchoring / securing the enforcement units to the ground is vital.  Securing the equipment requires the use of handheld drills as well as metal dirt anchors.  That installation and removal requires digging and twisting anchors into the surface.  

Although the above list of requirements is not totally inclusive, there will be instances where the pulling, pushing, lifting and adjusting of equipment is needed.

The projected hourly pay rate for this role is up to $24 USD plus benefits.

Verra Mobility Values

An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:

  • Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
  • Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
  • Lead with Grace. We express humility and compassion, and we are authentic and candid. Our employees demonstrate self-awareness, care for others, instill trust, and communicate effectively.
  • Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.

With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice

Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. 

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