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Training Administrator

Lexington, South Carolina, United States

The Company 

Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we’ve been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on improving workflows to help our customers achieve more efficient operations, better service and more just outcomes.

Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.

FivePoint Solutions, a Versaterm Company, is a software products and services company focused on delivering solutions to state and local agencies, primarily courts and law enforcement. We are the U.S.-based leading provider of Pre-trial Services, Case Management, School Safety, Data Exchange, and Records Management services to governments. FivePoint Solutions is a company that hasn’t forgotten why it exists. We make people’s lives easier by helping them work smarter.

FivePoint Solutions is uniquely positioned in the marketplace with vast experience in streamlining data entry; importing, organizing, and managing documents; increasing workflow and efficiency through automation; designing agency-defined customized dashboards and workflows; connecting officers, investigators, and prosecutors through one portal; and facilitating data exchange between disparate systems to over 30 RMS, CAD, and JMS vendor systems. Our solutions focus on the delivery of services and solutions including law enforcement, school safety solutions, court solutions, and document management systems.

The Role

Reporting to the Director of the Project Management Office, the Training Administrator is a pivotal role that ensures our clients are thoroughly trained and well-supported. In this role, you will assist in delivering comprehensive training programs for both new and existing clients. You will help design and implement training initiatives that enhance product knowledge, service delivery, and overall client experience.

As a trusted advisor, you will collaborate with various teams to identify training needs and develop tailored programs that support end users efficiently and effectively in utilizing our products. This role requires a keen understanding of training methodologies, excellent communication skills, and a commitment to fostering a culture of continuous learning and development.

 What You'll Do

  • Ongoing Training: Support ongoing training and education for new and existing clients on products, processes, and best practices
  • Client Training: Assist in coordinating and delivering on-site and remote training events and programs for clients, ensuring they can effectively use our products and
  • Feedback and Improvement: Evaluate the effectiveness of training programs through feedback and assessments, making necessary improvements
  • Documentation Management: Help maintain client-facing documentation and the Learning Management System (LMS), LearnDash
  • Training: Assist in coordinating and delivering on-site and remote training events and programs for clients, ensuring they can effectively use our products and services

What You Bring

  • Bachelor’s degree in education, Human Resources, Business Administration, Communications or a related field -or-
  • Associate degree with a minimum of 3 years of experience in training and development
  • Strong communication skills, both written and verbal
  • Experience working with training platforms, video editing software, and e-learning creation tools
  • Excellent organizational and multitasking abilities
  • Ability to design visually appealing and educationally effective training materials
  • Experience working with Subject Matter Experts (SMEs) to create training content
  • Comfortable facilitating training sessions both in-person and remotely
  • Creative problem solver with a flexible and teachable mindset
  • Capability to listen to clients and provide collaborative feedback on best training practices.
  • Tech-savvy with the ability to quickly learn and master new software and systems
  • Experience in technical writing
  • Familiarity with tools like Articulate 360, Storyline, and LearnDash is a plus

Equal Opportunity 

Versaterm is committed to building and supporting inclusion, diversity, and equity, and sustaining a barrier-free environment. Accommodations are available, on request, throughout all aspects of the selection process. These principles apply to the terms and conditions of employment at Versaterm. For detailed information on our accessibility policies, please contact info@versaterm.com. 

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