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Implementation Manager

McKinney, Texas, United States

The Company 

Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we’ve been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on improving workflows to help our customers achieve more efficient operations, better service and more just outcomes.

Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.

The Role 

The Implementation Manager maintains overall responsibility for new customer onboarding projects and existing customer add-on projects for Versaterm’s Athena CAD, Mobile, and RMS products. The Implementation Manager works with the Sales Team, and other stakeholders (Engineering, Contract Manager), to develop the Statement of Work documents for new projects. The Implementation Manager is responsible for the execution and delivery of the projects and for ensuring the projects are delivered on time and on budget. 

What You’ll Do

Key responsibilities include, but are not limited to:

Project Management & Execution

  • Develop comprehensive work plans, schedules, resource plans, and project estimates
  • Create and oversee conversion, acceptance testing, training, and cut-over plans
  • Provide clear direction and guidance to the project team
  • Lead the customer through the application configuration process and provide on-going configuration assistance and advice during the project
  • Regularly report project status to both customers and internal stakeholders
  • Ensure projects meet agreed-upon timelines, budgets, quality standards, and customer requirements
  • Conduct risk analysis and monitor progress against key milestones and budgets
  • Review project deliverables to ensure adherence to quality standards
  • Manage the integration of customer and third-party tasks, tracking schedules, tasks, and deliverables
  • Track and resolve issues with internal Versaterm stakeholders
  • Prepare for and assist in conducting Train-the-Trainer and End-User training as appropriate
  • Provide onsite assistance for the customer go-live as well as close support during the post-implementation phase
  • Conduct post-implementation audits to assess project success

Collaboration with Sales

  • Identify cross-sell opportunities and facilitate sales discussions with the sales and partner success teams

Collaboration with Product Team

  • Provide clarification on the scope of contracted interfaces and enhancements
  • Track the progress of development efforts

 Collaboration with Customer Success

  • Facilitate a smooth transition of the account to the designated Customer Success representative

What You Bring

  • Minimum of 5 years of leadership experience in the public safety sector or project management, preferably with public safety software
  • Strong background in project deployment, technical support, and customer service
  • Professional experience with the Athena CAD, Mobile, or RMS applications is a strong asset
  • Excellent communication, organizational, and documentation skills
  • Proficient in understanding and documenting customer software requirements and workflows
  • Bachelor's degree preferred
  • Experience with project management tools and methodologies
  • Willing to travel across North America up to 25% of the time

 

Equal Opportunity 

Versaterm is committed to building and supporting inclusion, diversity, and equity, and sustaining a barrier-free environment. Accommodations are available, on request, throughout all aspects of the selection process. These principles apply to the terms and conditions of employment at Versaterm. For detailed information on our accessibility policies, please contact info@versaterm.com. 

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