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Project Delivery Specialist

Ottawa, Ontario, Canada

The Company 

Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we’ve been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on improving workflows to help our customers achieve more efficient operations, better service and more just outcomes.

Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.

The Role

The Project Delivery Specialist is responsible for supporting the successful delivery of customer facing add-on projects related to the Versaterm CAD/RMS suite. This includes coordinating projects such as interfaces, conversions, patches/upgrades and related deliverables in collaboration with internal technical and implementation resources. Working under the direction of the Implementation Manager Lead, this role ensures effective communication, documentation, and task follow-through to keep projects on schedule and aligned with customer expectations. The position also provides support to onboarding projects by assisting in the coordination and execution of training, testing, and interface planning tasks, and as required, would also provide front-line, non-technical support for all Versaterm CAD/RMS clients. This job posting is being used to fill an existing vacancy.

What You'll Do

Main responsibilities, but not limited to:

  • Coordinate and support execution of customer add-on projects such as CAD/RMS patches/upgrades, conversions and interface implementations. 
  • Serve as the central point of coordination between the technical engineers and customers for defined project scope.
  • Track and report on project progress, identify task dependencies, and ensure timeline follow-up on outstanding items.
  • Work with the Implementation Manager to create, maintain, and update standardized project documentation such as checklists, tracking sheets, and interface control documents.
  • Participate in interface planning sessions, assisting in the gathering of requirements, documenting specifications, and tracking tasks to completion.
  • Support onboarding projects by coordinating interface deliverables, managing conversion planning activities, and providing training assistance as needed.
  • Perform other related duties as assigned to support team objectives, departmental needs and overall organizational priorities.

What You Bring

  • 2-4 years of experience in project coordination or support, preferably in a technical or public safety software environment.
  • Strong background in project deployment, technical support, and customer service
  • Strong organizational and time management skills; comfortable managing multiple concurrent tasks and attention to detail.
  • Demonstrated ability to follow through on tasks and compete deliverables independently when given clear direction.
  • Experience working in a team-based environment with exposure to client-facing project work.
  • Proficient in Microsoft Office tools including Word, Excel, and Teams
  • Experience with project management and task-tracking tools is required; familiarity with Kantata is strongly preferred.
  • Excellent communication skills, both written and verbal, with the ability to liaise effectively with technical and non-technical stakeholders.
  • Familiarity with Versaterm CAD, RMS, or similar public safety software systems is a plus.
  • Bachelor’s degree in Business Administration, Communications, Project Management, or a related field is preferred. 

This position requires a security clearance from the Government of Canada. Candidates must be legally authorized to work in Canada and must successfully obtain and maintain a Reliability security clearance. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on the Government of Canada's security screening process, please visit Public Services and Procurement Canada.

Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses.

Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers.  

Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact info@versaterm.com.

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