Strategic Account Manager

The Company 

Versaterm is a global public safety solutions company helping agencies transform their organizations by providing innovative solutions, expertise and an unwavering dedication to customer service. We are on a journey to build a public safety technology platform that will enhance community safety by creating purposeful integrations across the public safety spectrum. We deliver intuitive tools developed for public safety agencies, forensic labs, court systems, schools and other institutions. Our selective growth strategy focuses on improving customer and user workflows for more efficient and effective operations, leading to better service and outcomes. 

Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you. 

The Role

The Strategic Account Manager focuses on large accounts, foundational system upgrades, and whitespace growth through consultative selling and structured methodologies of Versaterm’s enterprise products. This role leads strategic initiatives to migrate customers to Versaterm’s core systems (vCAD/vRMS) and expand adoption of vMobile applications.

What You Do 

• Drive migration opportunities from legacy or competitive systems to vCAD/vRMS.
• Promote adoption of vMobile applications to enhance operational efficiency and officer mobility.
• Conduct Core Viability Assessments for customers using only Enterprise products to identify upgrade paths.
• Lead structured RFP responses, discovery sessions, and competitive displacement strategies.
• Apply MEDDPICC for rigorous deal qualification and progression.
• Use Challenger Sale principles to uncover customer pain points, teach new perspectives, and tailor solutions that solve critical problems.
• Focus on large accounts and foundational systems that create long-term partnerships.
• Develop and execute strategic account plans to drive whitespace growth and multi-year relationships.
• Partner with internal teams (Solutions Engineering, Customer Success, Marketing) to deliver compelling proposals and presentations.
• Influence product roadmap through customer insights and competitive intelligence.
• Maintain accurate pipeline data and forecasting in CRM.
• Track MEDDPICC checkpoints and Challenger behaviors for continuous improvement.

What You Bring 

• Bachelor's degree in Business, Marketing, Communications, or related field (or equivalent experience).
• 12-15+ years of related experience with at least 7 years of experience in sales, preferably in a Saas environment. 
• Experience with MEDDPICC and Challenger Sale frameworks.
• Proven success leading complex, multi-stakeholder deals in the Public Safety SaaS space.
• Deep, strategic understanding of CAD/RMS migrations and mobile application workflows.
• Demonstrated ability to develop, own, and execute long-term account strategies. 
• Highly skilled at engaging senior decision-makers and building alignment and consensus across diverse stakeholder groups.  
• Demonstrated success consistently meeting sales quotas and crafting/growing pipelines in net new territories.
• Outstanding interpersonal skills to support complex sales transactions and provide clarity and transparency throughout the deal cycle or during issue resolution.

Note: This position requires a security clearance from the Government of Canada. Candidates must be legally authorized to work in Canada and must successfully obtain and maintain a Reliability security clearance. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more info. on the Government of Canada's security screening process, please visit Public Services and Procurement Canada. Also, due to the nature of our work with public safety agencies, this position requires compliance with the FBI's Criminal Justice Information Services (CJIS) Security Policy. Candidates must successfully pass a comprehensive, fingerprint-based background check. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on CJIS security requirements, please visit the FBI's CJIS Security Policy Resource Center.

Versaterm is committed to fair and equitable compensation that is competitive, consistent, and aligned with the value each role contributes to our organization. The starting salary for this position will be dependent upon many factors, such as the successful candidate’s skills, experience, education, training as well as internal equity, market data, and business needs. In addition to base salary and our comprehensive benefits offering, some roles may also be eligible for variable compensation such as incentive plans or discretionary performance bonuses. 

Versaterm does not use AI in the recruitment process. All stages of recruitment decisions are lead by people, including our qualified acquisition team and our experienced hiring managers.  

Versaterm is an equal opportunity employer and is committed to equity, diversity, inclusion, and a barrier-free workplace. Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment. For more information, please contact info@versaterm.com.