Lead Account Manager (U.S.)

Introduction:

Very Good Ventures is a global consultancy that delivers clients elegant solutions using disruptive technologies. At VGV, we believe that building very good technology starts with a culture of excellence, collaboration, humility, and openness – and of course, have a very good time while doing it.  We place our company values and culture at the forefront of everything we do. 

Rising to prominence as the foremost Flutter experts, VGV is at an exciting stage of growth as we expand our global presence and our range of strategic services. Our mission is to lead the most influential companies through new digital frontiers and improve the relationship between technology and those that create, manage, and experience it. VGV’s client roster spans industries, including Toyota, Google, Dow Jones, JSX, Betterment, and Norwegian Cruise Lines. 

People come to work at VGV to solve challenging problems with the newest technology, alongside some of the best talent in the industry, and in a culture that remains steadfastly dedicated to its employees.

Overview

We are seeking a Lead Account Manager to serve as the trusted strategic partner and primary relationship owner for one of VGV’s major automotive industry clients. In this role, you will guide the long-term health, growth, and satisfaction of a critical enterprise account while helping shape how VGV engages, delivers, and scales with our clients. The right candidate will be gritty, entrepreneurial and comfortable moving between several key functions: 

• Part digital product & project management: Guiding ceremonies and the team to deliver a defined SOW, (Statement of Work contract). 

• Part client and product strategy: Ensuring the client experience is high touch; showcasing effective advising practices as VGV grows our sphere of influence within the client partner’s organization.

• Part business development: An anchor KPI will be growing and expanding relationships, introducing VGV’s full suite of capabilities to clients and helping clients determine what's next on their roadmap.

To underline the above bullet points, this role requires strong client services orientation and proven success managing complex enterprise accounts within consultancy, agency, professional services, or systems integrator environments. You must excel at influencing stakeholders, understanding client business goals, identifying strategic growth opportunities, and ensuring delivery teams are aligned with client expectations.

As a Lead Account Manager, you will oversee client relationship strategy and governance, drive account planning and forecasting, ensure clarity in delivery expectations, proactively identify risks or misalignments, and facilitate communication at all levels—from working teams to executives. You will also mentor team members supporting the account and contribute to elevating account management standards across the organization.

Experience in automotive, mobility, or connected vehicle platforms is required, particularly in environments where digital solutions intersect with enterprise or legacy system ecosystems.

Responsibilities

Client Relationship Leadership

• Serve as the primary relationship owner for a major strategic account, ensuring trust, transparency, and partnership with key client stakeholders.

• Develop a deep understanding of client business goals, organizational structures, product priorities, and technical environments.

• Proactively guide clients toward decisions that support long-term success and align with VGV’s strategic capabilities.

Account Strategy & Growth

• Lead creation and stewardship of account plans, including multi-quarter roadmaps, growth strategies, budget forecasts, and engagement models.

• Identify extension, expansion, and optimization opportunities; partner with sales and delivery leadership to shape proposals and SOWs.

• Drive alignment across client and VGV leadership to ensure expectations, scope, and priorities remain clear and actionable.

Delivery Partnership & Oversight

• Ensure delivery teams have the clarity, context, and client insights needed to deliver consistently high-quality work.

• Facilitate cross-functional collaboration between engineering, design, product, and client teams—removing obstacles and eliminating gatekeeping.

• Maintain visibility into delivery timelines, dependencies, risks, and budget utilization, escalating proactively when needed.

Communication & Governance

• Lead communication rhythms and governance ceremonies, including executive reporting, stakeholder updates, and steering committees.

• Translate complex delivery, technical, or product information into clear, accessible communication for diverse audiences.

• Ensure predictability and transparency in how work is planned, tracked, and communicated across all parties.

Leadership & Internal Collaboration

• Mentor account managers, project managers, and cross-functional team members supporting the account.

• Contribute to the evolution of account management processes, tools, and best practices across VGV.

• Represent account insights in resourcing, planning, and strategic internal discussions.

Key Performance Indicators

• Client satisfaction, retention, and stakeholder trust

• Account growth: expansion, renewals, and multi-workstream engagement health

• Accuracy and clarity of forecasting, reporting, and communication

• Predictability and quality of delivery outcomes

• Improved account management maturity across VGV

• Successful enablement of AMs/PMs supporting the account

Qualifications

Required

• 7–12+ years of experience in account management, product management, client services, program/product management, or related roles, with at least 3+ years in consulting, agency, or professional services environments.

• Experience in the automotive, mobility, or connected vehicle sector (OEM, Tier-1 supplier, EV ecosystem, telematics, or similar).

• Advanced command of English (C1 or higher) 

• Proven ability to build and maintain strong executive, product, and engineering stakeholder relationships.

• Demonstrated success overseeing enterprise-scale digital initiatives involving multi-team or multi-workstream engagements.

• Strong command of Agile product development environments and cross-functional team collaboration.

• Excellent verbal and written communication skills, able to translate complexity for different audiences.

• Experience with forecasting, budgeting, and account planning.

• Ability to influence without authority and guide teams toward shared outcomes.

• Availability to work U.S. Eastern or Central time zone hours.

• Familiarity with tools such as Jira, Azure DevOps, Aha, FigJam, or similar collaboration and tracking platforms.

• Interest and ability to travel regularly to meet client partners face-to-face.

• Ability and willingness to travel regularly to the client location in the Southwest USA.

Nice to Have

• Experience driving account expansion strategies for enterprise clients.
• Familiarity with Flutter, cross-platform development, or mobile product ecosystems.
• Experience managing distributed or multi-regional teams.

Total Rewards

VGV supports employee growth personally and professionally through a comprehensive compensation and benefits package. The initial annual base salary for this position is expected to range from $145k–$155k, benchmarked against comparable roles and locations. Actual compensation may vary based on experience, skills, qualifications, and other job-related factors.

Additional benefits include:

• Subsidized health, dental, and vision coverage
• Potential equity in an early-stage, high-growth company
• Flexible PTO and company holidays
• 12–16 weeks universal fully paid family leave
• 401(k) retirement savings plan with employer match
• HSA with employer contribution
• Opportunities to work with a global team on cutting-edge projects for well-known clients

Company Values

• Raise the Bar
• Grow with Grit
• Build Momentum
• Collaborate with Candor
• Enjoy the Ride

Very Good Ventures is an equal opportunity employer and welcomes applicants from all backgrounds. We are committed to providing a fair and inclusive work environment, free from discrimination and harassment, and promoting diversity in our workforce. We value and celebrate the unique perspectives and contributions of each member of our global workforce, regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other legally protected characteristic. We believe that a diverse and inclusive workforce is essential to our success as a company.