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Deskside Technician

Huntsville, AL

Deskside Technician

Clearance: Secret

Status: Non-exempt

Responsibilities:

  • Daily client interface.
  • Representing IntelliDyne and its interests in all client engagements.
  • Addressing and correcting any hardware, software or connection issues.
  • Diagnose and resolve issues related to computer systems, software, and hardware. This includes operating system configuration, user account management, and system backup and recovery
  • Regularly meet with users to understand their organizational structures and requirements, and educate them on processes and procedures
  • Provide advanced technical support by researching and resolving complex issues involving both business and IT systems
  • Maintain effective communication with customers, ensuring that efforts are coordinated and customer relations are established
  • Install approved software and prepare it for deployment using package utilities. Electronically distribute software updates, security patches, and vendor patches to end-user devices within established timelines
  • Configure and manage end-user devices including computers, printers, laptops, and scanners
  • Perform hands-on installation, troubleshooting, and repair tasks when electronic means are not feasible
  • Possess a solid understanding of information security principles and practices, as well as security protocols and standards
  • Strong understanding of Service Level Agreements (SLAs) and the ability to adhere to them
  • Other duties as assigned

Qualifications:

  • Must have a fully adjudicated Secret clearance
  • DOD 8570 IAT Level ll, or lll certification required: example Security+ CE, must be able to obtain a DODM 8140.03 advanced level certification before government deadline (Advanced: FITSP-O or GICSP or CASP+ or CISA or SSCP).
  • Minimum of 5 years of enterprise experience 
  • 5 years professional IT experience providing services consistent with those outlined in this description
  • Familiar with all standard MS Office software systems.
  • Possess knowledge of workstation administration and management including imaging.
  • Basic network support experience to include account administration in active directory environment.
  • Excellent analytical, oral and written communication, presentation, and problem-solving skills.
  • Ability to gain internal support and to operate independently without supervision.
  • Must have the ability to establish a solid working relationship with customers, technical staff, managers and peers.

Preferred:

  • Strongly desired: Bachelor's degree in computer science, Cyber Security, Information Technology, Software Engineering, Information Systems, or Computer Engineering degree or degree in Mathematics or Engineering
  • Knowledge of various software platforms including Windows, Microsoft Office, Trellix HBSS/ESS, Horizon VDI, SharePoint, TCP/IP networking, and Microsoft Active Directory
  • Relevant industry experience may be considered in lieu of formal education for this position

 

About Us

IntelliDyne, LLC empowers government organizations through the delivery of quality, mission-aligned services and innovative, people-first IT solutions. IntelliDyne has earned the designation of a Top Workplace by providing an inclusive and supportive environment where employees have a voice and are challenged to provide innovative solutions to our clients of national, state, and local importance.

Our Benefits

  • Inclusive and supportive work environment
  • Competitive compensation package
  • Professional growth through annual subsidy for trainings, certifications, professional memberships as well as mentorships and job shadowing
  • Medical, dental, vision, 401(K) with company match
  • Flexible Paid Time Off Program, 11 holidays, paid parental leave, military leave, and government shutdown leave
  • Rewards and recognition through peer awards, service year awards, spot bonuses, and annual company awards
  • Wellness and mental health benefits
  • Commuter benefits
  • Flexible work options

Our Commitment to Diversity and Inclusion

We are committed to honoring diversity, equity, inclusion and accessibility in our hiring practices.  IntelliDyne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please contact staffing@intellidyne-llc.com or 703-575-9715.

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