Manager, Growth, Enablement and Optimizations

Company Description:

Veterinary Practice Partners (VPP) is a nationwide veterinary community revolutionizing vet practice ownership and support. With an expansive network of doctor partners and co-owned animal hospitals and clinics nationwide, VPP has become an established partner of choice. Through its co-ownership model, VPP provides operational support across learning and development, HR, recruiting, marketing, technology, and finance, enabling veterinarians to focus on providing high-quality patient care and foster a strong culture at their individual practices. VPP has over 190 (and counting) partner hospitals with 2,500+ employees and continued growth. VPP is a dynamic, profitable, growth company with strong financial private equity backing. For more information on Veterinary Practice Partners, visit www.vetpracticepartners.com.

Summary:

As a member of the Growth, Enablement team, this role will support the strategy, tools, and execution playbooks that drive client retention and margin growth across VPP’s hospital portfolio. This position blends analytics, operational partnership, and frontline enablement to ensure growth initiatives are translated into practical, clinic-level action. The role has a direct and measurable impact on portfolio EBITDA through three primary levers: Mix/Standard of Care Optimizations, Client Retention and Education Campaigns, and Online Pharmacy Trainings and Optimizations.

This individual will act as a trusted partner to veterinarians, practice managers, technicians, and client service representatives, helping turn data-driven insights into repeatable behaviors that improve financial performance while supporting high-quality medicine and client experience.

Essential Duties and Responsibilities:

Value Creation Initiatives

• Mix / Standard of Care Optimizations: Execute data-driven protocol and mix analyses. Each project requires detailed client segmentation, iterative analysis, and direct engagement with doctor-partners to translate findings into clinical action.
• Client Retention & Education Campaigns: Build and scale client engagement streams through vendor-sponsored offerings to drive measurable retention and EBITDA lift. Support campaign segmentation and iteration to maximize program effectiveness across the portfolio.
• Online Pharmacy Trainings & Optimizations: Drive adoption of best practices to assist in online pharmacy revenue growth. Lead and scale one-to-many training programs while managing the hospital-by-hospital follow-through required to convert training into sustained revenue lift.

Veterinary Team Engagement & Enablement

• Partner directly with DVMs, technicians, and CSRs to support understanding, adoption, and execution of growth initiatives
• Communicate clearly and credibly with clinical and client service teams, tailoring messaging to different roles within the hospital
• Act as a liaison between strategy teams and frontline staff, ensuring initiatives are grounded in clinical and operational realities
• Support the development of scalable playbooks, tools, and resources that enable teams to execute independently

Data-Driven Insight & Performance Support

• Analyze operational and financial data to identify trends, opportunities, and performance gaps
• Translate data into clear, actionable insights that can be effectively discussed with veterinary teams
• Support ongoing performance conversations by helping teams understand what the data is saying and how to respond

Field Partnership & Continuous Improvement

• Build trust-based relationships with hospital teams and operations team through strong communication and follow-through
• Surface feedback from veterinary teams to refine tools, messaging, and initiatives over time
• Contribute to broader Growth & Enablement projects that support scalable value creation across the portfolio

Qualifications

• Proven ability to communicate effectively with medical professionals and client service representatives
• Strong analytical skills with the ability to translate data into practical, operational insights – Excel, ChatGPT
• Established proficiency with financial statements
• Highly collaborative and solutions-oriented approach to problem solving
• Ability to build trust-based relationships across clinical, operational, and corporate teams
• Experience in veterinary, healthcare, or multi-site operations strongly preferred

Ideal Candidates will Possess:

• A demonstrated ability to partner credibly with veterinarians, practice managers, technicians, and client service representatives, balancing respect for clinical autonomy with a focus on performance improvement
• Strong analytical capability, including comfort working in Excel and leveraging tools such as ChatGPT, with the ability to move from raw data to clear, actionable recommendations
• Financial acumen, including proficiency in interpreting P&Ls, understanding revenue mix, margin drivers, and the operational levers that impact EBITDA
• Experience translating strategy into frontline execution, particularly in multi-site, healthcare, or veterinary environments
• Confidence leading both one-to-one conversations and one-to-many training sessions, with the ability to drive follow-through and sustained behavior change
• A structured, hypothesis-driven approach to problem solving, including segmentation, iterative testing, and performance tracking
• Excellent communication skills, with the ability to tailor messaging appropriately for DVMs, technicians, CSRs, and operations leaders
• A collaborative, low-ego mindset and a natural inclination to build trust-based relationships across clinical, operational, and corporate teams
• High ownership and accountability, with a bias toward action and measurable results
• Intellectual curiosity and a continuous improvement mindset, actively seeking feedback and refining playbooks, tools, and enablement resources over time
• Comfort operating in environments that require both strategic thinking and hands-on execution at the hospital level
• A passion for supporting high-quality medicine and client experience while driving sustainable financial performance

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• The employee must be able to remain in a stationary position at least 50% of the The employee needs to occasionally move about home office to access office machinery, stationary tools, etc.
• While performing the duties of this Job, the employee is regularly required to use hands to grasp, handle, or feel; reach with hands and arms. Hearing and visual acuity are also
• The employee will constantly be operating a computer and other office
• The employee may occasionally be required to lift and or move up to 10lbs by

Notes:

Reasonable accommodation may be made to perform the essential functions.

• This job description describes the ideal candidate for this position and in no way implies
• any limits to a person’s desire to
• To meet the needs of the company, employees may be assigned other duties, in addition to or in lieu of those described above.
• Any duties are subject to change at any
• This document does not create an employment contract, implied or otherwise, other than an “at-will” relationship.

Equal Employment Opportunity:

Veterinary Practice Partners (VPP) provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any legally protected characteristic.

*This position pays an annual salary of $110,000 to $140,000 dependent upon experience