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Arnold Veterinary Hospital - CSR

Arnold, Maryland

Who is VetEvolve?

VetEvolve is a people-first organization that provides industry know-how and reliable support to veterinary teams, enabling them to deliver exceptional patient care. We focus on creating a genuine, supportive, people-focused environment that prioritizes each individual to ensure they are achieving their career goals and are fulfilled personally, professionally, and financially. Our culture is driven by the core values Serve, Evolve, and Trust, and every day our mission is to make things better for veterinary professionals. Hear why our veterinarians are "Happy Here" on our videos page!

 

 

Join Our Passionate Team at Arnold Veterinary Hospital!

Are you ready to combine your love for animals with your outstanding customer service skills? Arnold Veterinary Hospital is excited to offer a full-time Client Service Representative (CSR) position where you can thrive in a supportive and dedicated veterinary setting.

Compensation for this role is $18–$22/hour, depending on experience, with opportunities for overtime. Our full-time employees receive a generous benefits package that includes health insurance, paid time off, a scrub allowance, pet discounts, and more (see full list below).

About Us:

At Arnold Veterinary Hospital, we are committed to providing compassionate, high-quality care to the pets and people of our community. What sets us apart:

  • Whole-Pet Approach: We focus on treating the whole patient, offering services such as radiology, laser therapy, and dental care.

  • Medical Excellence: Our team stays current with veterinary advancements and continuously improves our standards of care.

  • Rooted in the Community: Located in Arnold, Maryland, we have proudly built long-standing relationships with families and their pets over the years.

Key Responsibilities:

Client Service:

  • Front Desk Expert: Greet clients warmly in person and over the phone.

  • Appointment Scheduling: Manage bookings efficiently to ensure a smooth daily workflow.

  • Client Communication: Educate clients about preventive care, services, and treatment recommendations.

  • Payment Handling: Process payments and invoices with professionalism and empathy.

  • Problem Solving: Address client concerns with care and find solutions quickly.

Community Engagement:

  • Follow-Up Care: Reach out to clients after visits to ensure satisfaction and answer any follow-up questions.

  • Event Participation: Assist with educational events, seminars, and community outreach when needed.

  • Digital Outreach: Help create and share engaging content for our hospital’s online presence.

Benefits for Full-Time Employees:

  • Scrub Allowance: Available on your first day

  • Paid Time Off: 40 hours annually (accrued; includes vacation, sick time, and MD safe leave)

  • Paid Holidays: 6 holidays after 90 days of employment

  • Health Insurance (Medical, Dental, Vision): Individual and family coverage available starting the 1st of the month after 60 days

  • Supplemental Insurance: Including life, critical illness, etc., available after 60 days

  • 401(k): Available the 1st of the month following hire (must be 21+); employer match begins after 1 year

  • Additional Perks: Continuing education, on-the-job training, RVT tuition reimbursement, employee referral bonuses, wellness support, and pet care discounts

What We're Looking For:

  • High School Diploma or GED

  • Customer Service Experience: Previous experience in any client-facing role is required.

  • Adaptability: You can handle a fast-paced environment with grace and flexibility.

  • Team Spirit: You take initiative and enjoy working collaboratively.

  • Love for Animals: You treat every client and patient with care, compassion, and respect.

If you're ready to bring your talents to a veterinary hospital that values teamwork, compassion, and community, apply today and become a part of the Arnold Veterinary Hospital family!

Visit our website to learn more about us.

 

Ready to Learn More?

We look forward to learning about your unique priorities and goals and working together with our local hospital teams to support you.

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