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Wheaton Animal Hospital - Practice Manager

Kensington, Maryland

Who is VetEvolve?

VetEvolve is a people-first organization that provides industry know-how and reliable support to veterinary teams, enabling them to deliver exceptional patient care. We focus on creating a genuine, supportive, people-focused environment that prioritizes each individual to ensure they are achieving their career goals and are fulfilled personally, professionally, and financially. Our culture is driven by the core values Serve, Evolve, and Trust, and every day our mission is to make things better for veterinary professionals. Hear why our veterinarians are "Happy Here" on our videos page!

 

Practice Manager – Wheaton Animal Hospital – Kensington, Maryland

Looking to continue your career in Practice Management as part of a collaborative team with passionate doctors, experienced support staff, and a focus on service to the community?

Wheaton Animal Hospital, located just outside Washington D.C. and Baltimore, has provided compassionate care for Maryland’s pets since 1947. Our close-knit three-doctor team and dedicated support staff treat dogs, cats, and exotics. We pride ourselves on a welcoming, trustworthy culture with a strong focus on ongoing learning and growth. With modern technology - including upgraded IDEXX lab equipment, Sedivue, and a brand-new hospital suite - we offer a full range of services from wellness care and dentistry to surgery, diagnostics, and emergency care.

The Practice Manager has shared authority and decision-making responsibilities over all business aspects of the hospital. In partnership with the Medical Director, the Practice Manager plays a vital role in the hospital managing day-to-day operations, allowing the medical team to devote their time to delivering the highest quality veterinary care. The Practice Manager ensures the highest level of service and care are provided to clients and patients and optimizes the growth of the hospital. The Practice Manager operates an effective and productive hospital team, ensures a safe and engaging hospital environment, and seeks to continually improve the patient care, client service, medical quality and business performance of the hospital.

Wheaton Animal Hospital is a VetEvolve practice. VetEvolve is a network of 50 practices across Maryland, Virginia, Tennessee, Pennsylvania, Florida, North Carolina, and West Virginia. As reflected in our motto “Happy Here”, VetEvolve works to not only help our clients and their pets live healthy, happy lives but also to ensure local leaders, doctors, technicians, and support staff grow in their careers with the same happiness. We prioritize our people above all else — investing in our dedicated team members to provide the support they need to do what they love. Learn more about VetEvolve via our website, LinkedIn, and Facebook. Check out the blog page to read stories of team members who have enjoyed career growth with VetEvolve.

Why choose to grow your career with VetEvolve?

  • Strong likelihood of career advancement for high performers - over 40% of VetEvolve's central team are a result of internal promotions
  • Industry-leading team member retention rates
  • A network of supportive, highly experienced professionals for consultation and collaboration
  • Routine regional and company-wide meetings to foster collaboration and growth

Duties

Human Resource Management

  • Responsible for recruiting, retention, coaching of staff
  • Provide phase training of new team members, and plan for CE and training of existing staff
  • Conduct regular staff meetings and doctor meetings in collaboration with the Medical Director
  • Create a positive, motivational culture for team members embodying VetEvolve’s Core Values: Serve, Evolve, Trust
  • Troubleshoot and resolve employee concerns
  • Implement safety and security procedures

Business Operations

  • Analyze workflows to plan for efficient scheduling of staff and doctors
  • Monitor KPIs determined by VetEvolve such as payroll, inventory, revenue
  • Understand the revenue centers, importance of each one, and can analyze performance critically
  • Manage expenses of the hospital in order to reach EBITDA goals
  • Collaborate with Regional Manager and Medical Director on organic growth
  • Set hospital performance goals and design strategies for meeting those goals
  • Oversee inventory management system
  • Manage the usage of the hospital’s software to ensure client/patient records are entered consistently and correctly
  • Oversee the maintenance of hospital equipment
  • Promote continuous quality improvement
  • Perform other duties as needed and assigned

Core Competencies and Qualifications

  • At least 2 years experience as Veterinary Practice Manager, Hospital Administrator, Hospital Manager, Hospital Director or similar
  • Willingness to commute or relocate to Kensington, Maryland
  • Excellent communication skills - written and verbal
  • Excellent prioritization, delegation and change management skills
  • Ability to effectively communicate with team members across a wide range of experience levels and backgrounds
  • Ability to innovate, create, and implement new ideas and processes; high bias for action
  • Ability to multitask and quickly adapt to changing priorities
  • Knowledge of financial budget management

Interested? Apply here or reach out to Joe Boyer at boyer@vetevolve.com for an exploratory, confidential conversation!

Ready to Learn More?

We look forward to learning about your unique priorities and goals and working together with our local hospital teams to support you.

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