Back to jobs
New

Essex Middle River Veterinary Center Customer Service Representative

United States

Who is VetEvolve?

VetEvolve is a people-first organization that provides industry know-how and reliable support to veterinary teams, enabling them to deliver exceptional patient care. We focus on creating a genuine, supportive, people-focused environment that prioritizes each individual to ensure they are achieving their career goals and are fulfilled personally, professionally, and financially. Our culture is driven by the core values Serve, Evolve, and Trust, and every day our mission is to make things better for veterinary professionals. Hear why our veterinarians are "Happy Here" on our videos page!


 

Join Our Team as a Full-Time Client Service Representative at Essex Middle River Veterinary Center!

Are you an outgoing, compassionate communicator who thrives in a dynamic, fast-paced environment? Do you have a passion for animals and people, and love making every experience exceptional? Essex Middle River Veterinary Center is looking for a full-time Client Service Representative to join our team! If you have veterinary experience and an upbeat, customer-focused attitude, this is the perfect opportunity for you to make a difference in the lives of pets and their owners.

Why Work With Us?

  • Be part of a well-established and respected small animal hospital.
  • Opportunity to grow and advance in the veterinary field 
  • Work alongside a team of dedicated professionals committed to providing an incredible work environment where each day brings new opportunities to grow, learn, and connect with people and pets alike.
  • Be part of a community that values compassion, integrity, and excellence in everything we do.

What You’ll Be Doing:

As our Client Service Representative, you’ll be the heart of our hospital, creating a warm and welcoming environment for both our clients and patients. Your role will be key in ensuring smooth operations and delivering outstanding customer service. You'll handle a variety of tasks, including:

  • Answering phones and assisting clients with inquiries.
  • Scheduling appointments and managing client appointments efficiently.
  • Educating clients about our services and treatments, ensuring they have all the information they need to make informed decisions.
  • Managing client communication by ensuring follow-ups and updates are delivered in a timely manner.
  • Handling financial transactions and accurately processing payments.

What We’re Looking For:

  • Excellent communication skills—you’ll be the face and voice of our practice, so a friendly, professional demeanor is essential.
  • Maturity and compassion—we’re looking for someone who can empathize with clients, especially during times when their pets are unwell.
  • Detail-oriented with strong organizational skills to keep everything running smoothly.
  • A team player who is dependable, reliable, and enjoys working in a collaborative environment.
  • A positive, “can-do” attitude who goes above and beyond to create exceptional experiences for our clients and their pets.

Generous Benefits Package for Full-Time Employees:

  • Scrub Allowance: Eligible on 1st day
  • Paid Holidays: 6 Paid Holidays (Eligible on 1st day)
  • Paid Time Off: 40 hours first year (accrued)
  • Health Insurance: (medical, dental, vision): Single and Family, 1st of the month after 60 days of employment
  • Supplemental Insurance:(e.g. life insurance, critical illness, etc.) 1st of the month after 60 days of employment
  • 401k: 1st of the month following hire date (21 or older), match after 1 year if minimum hours worked are met/maintained
  • Other Benefits: Continuing Education, Training Opportunities, RVT/LVT Tuition Reimbursement, Employee Referral Bonus Program, Wellness Resources, Employee Pet Discount

 

Schedule:

  • Monday through Friday, with both day and evening hours.

Compensation:

  • Pay Range: $15 - $18/hr
  • Possibility of overtime paid at time and a half

Job Requirements:

  • Veterinary experience is preferred (1 year).
  • Customer service experience (2 years preferred).
  • High school diploma or equivalent
  • Ability to walk, stand, and bend frequently

 

This is an amazing opportunity to be part of a compassionate team, make a real impact on the lives of pets and their families, and grow in a career that combines your love of animals with top-notch customer service skills.

Ready to make every client interaction an unforgettable experience? Apply today by sending your resume, and join us at Essex Middle River Veterinary Center!


For more details, visit us at www.EMRVC.com

Check us out on Facebook www.facebook.com/EMRVC

Check us out on Instagram www.instagram.com/emrvchospital

 

Let’s work together to provide the best care for pets and exceptional service for their owners!

Ready to Learn More?

We look forward to learning about your unique priorities and goals and working together with our local hospital teams to support you.

Create a Job Alert

Interested in building your career at VetEvolve? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Phone
Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf


Select...
Select...
Select...
Select...
Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in VetEvolve’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.