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Renewals Manager

San Francisco Bay Area, CA

About the Opportunity

We are seeking a highly motivated and talented Renewals Manager with experience in Enterprise SaaS who will take a hands-on approach to drive on-time renewals, customer retention, and expansion opportunities. This role requires someone ready to roll up their sleeves and engage directly with customers to manage the renewal process end-to-end, while optimizing playbooks and processes for continuous improvement. You’ll collaborate cross-functionally with teams across the organization, working alongside builders who have shaped the success of companies such as Google, Okta, AWS, Snowflake, and more. This is a fast-paced, high-growth environment where you’ll have a direct impact on our business's future success.

You Will:

  • Own the renewal process end-to-end, partnering closely with the Sales team to ensure seamless execution from initial outreach and negotiation to final confirmation.
  • Actively engage with customers at the front line to build relationships, address challenges, and drive successful outcomes.
  • Develop and optimize renewal playbooks and processes, focusing on repeatable success and scalability.
  • Collaborate with internal stakeholders to identify contract requirements, resolve potential roadblocks, and ensure an on-time close.
  • Manage escalations related to contract questions, negotiations, and customer requests.
  • Negotiate renewal terms that align with customer needs and company goals.
  • Proactively identify signals of opportunity to generate expansion opportunities (up-sell, add-on, cross-sell, etc.).
  • Track, escalate, and forecast at-risk opportunities to minimize churn and maximize retention.

You Have:

  • A hands-on approach with 3+ years of experience in Renewals Management, Customer Success, or Account Management within Enterprise SaaS.
  • Demonstrated ability to engage directly with customers, roll up your sleeves, and get transactions done.
  • A strong track record of success in driving renewals and retention while managing pipelines with both transactional and strategic deals.
  • Exceptional relationship-building skills, with the ability to become a trusted advisor to customers.
  • Proven experience managing complex renewals involving multiple stakeholders, including C-level executives.
  • Proficiency with Salesforce or other CRM systems for pipeline management and reporting.
  • Strong analytical skills to derive insights from data and inform strategy.
  • Excellent negotiation, communication, and closing skills, with a customer-first mindset.
  • Motivated, results-oriented, and comfortable working in a fast-paced environment.

What We’re Looking For:

We need someone who thrives on front-line customer engagement and is ready to dig in and ensure every transaction is a success. If you're driven, proactive, and eager to contribute directly to customer retention and growth, we’d love to hear from you.

Our Culture 

We’re driven to build a strong company culture and are looking for individuals with solid alignment with the following:

  • Ownership Mindset
  • Act with Integrity
  • Guardians of our Customers
  • Opinionated Humility
  • Build Trust, Earn Trust

At Veza, your base pay is one part of your total compensation package. For this position, the reasonably expected pay range can be discussed with your recruiter for the level at which this job has been scoped. Your base pay will depend on several factors, including your experience, qualifications, education, location, and skills. In the event that you are considered for a different level, a higher or lower pay range would apply. This position is also eligible for equity and a competitive benefits package.

Veza is proud to be an equal opportunity employer. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics. We also consider qualified applicants according to applicable federal, state, and local laws. If a candidate with a disability requires an accommodation during the recruitment process, please email recruiting@veza.com

About Veza

Veza is the identity security company. Identity and security teams use Veza to secure identity access across SaaS apps, on-prem apps, data systems, and cloud infrastructure. Veza solves the blind spots of traditional identity tools with its unique ability to ingest and organize permissions metadata in the Veza Authorization Graph. Global enterprises like Blackstone, Wynn Resorts, and Expedia trust Veza to visualize access permissions, monitor permissions activity, automate access reviews, and remediate privilege violations. Founded in 2020, Veza is headquartered in Redwood City, California, and is funded by Accel, Bain Capital, Ballistic Ventures, GV, Norwest Venture Partners, and True Ventures. Visit us at veza.com and follow us on LinkedIn, Twitter, and YouTube.

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