Back Office Customer Support Representative

Back Office Customer Support Representative

VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play online social games. 

Our Payments, Trust and Safety - AMOE team in Manila is currently looking for a Back Office Customer Support Representative to join the team.

The Back Office Customer Representative is responsible for validating, crediting data entries and provides customer support for all related concerns to different teams.  

Key responsibilities will include:

• Perform validation on data entries.
• Perform the crediting of valid data entries.
• Provide support to the customer on concerns in regard to data entries.
• Maintain expert knowledge of all internal and external processing systems and provide  a high-quality review of data.
• Provide support to other teams regarding concerns on data entries.
• Perform ad hoc tasks.

What you will bring to the role:

• Email and chat support experience in a customer service environment.
• Excellent communication skills both oral and written and highly collaborative. 
• Ensures high standards, initiative and is able to solve complex problems with minor supervision.
• Being meticulous and showing close attention to all of the small details of the task.
• Demonstrates the curiosity and drive to get to the root of a problem.
• Customer-focused - giving excellent customer experience to ensure customer’s satisfaction

We primarily operate in a remote environment; however, we appreciate a flexible approach with regards to travel to Metro Manila if required on occasion. Any changes to our remote work arrangement will be communicated with ample notice. 

About VGW

VGW is an interactive entertainment company, harnessing technology and creativity to deliver world-class, free-to-play online social games.

Our high-quality, acclaimed brands include Chumba Casino, Global Poker and LuckyLand Slots, which are enjoyed by millions of players in North America.

Our games are based on a freemium model, meaning they are available to play at no cost, but include optional in-game purchases to enhance gameplay. We also offer sweepstakes promotions where players can collect free entries for the chance to win real-world prizes.

At VGW, one of our core values is “our players come first”. This means always striving to deliver a safe, responsible and positive player experience.

Why VGW?

At VGW, we’re more than just a team. We’re a diverse and inclusive group of individuals, each playing a vital role in our success.

Our core values are clear and strong; we win together, do what’s right, put our players first and are powered by passion.

We believe in our people and are committed to creating an environment where everyone feels welcome, inspired, and supported. We recognise that life is more than just work - that’s why we’re all about flexibility so you can strike a healthy balance between your personal life and career. We’re also here to champion your growth in your current role and future aspirations, providing opportunities for learning and career advancement. And to top it off, we back this all up with competitive compensation, perks and benefits.  

But it’s not all business. We inject fun into the workplace, celebrate together and create lasting memories, from a mix of in-person and online events, to social gatherings and much more.

It’s our combined skills, ideas and visions that drive us forward. Join us on this exciting journey, and together, we’ll achieve remarkable things. 

If you want to join a team that does things differently, apply today - we look forward to seeing what you can bring to our team.

Find out more at www.vgw.co

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